Program Management/Office Management

Skillful and dynamic Office Professional with practical knowledge in program management, employee supervision, and customer service. A robust professional with strong conflict resolution skills and ethics to promote employee morale, company standards, and trustworthiness; poised to excel in a Program Manager/Office Manager role. Well-traveled and multicultural with demonstrated ability to comfortably interact with people from diverse backgrounds.

Areas of Expertise

Team Leadership and Communication: Outstanding strategist distinguished for proven leadership and excellent problem-solving abilities to enhance productivity and drive sustained organizational performance. Engaging communicator skilled in mentoring team members and working across leadership levels.

Training and Development: Results-oriented and dynamic trainer with broad experience in developing cross-functional and performance-driven teams, conducting effective training sessions, and evaluating individual and team performances to enhance personal and professional skills to optimize productivity and efficiency.

Administrative and Operations Management: Proficient in providing high-level administrative, professional, and technical assistance in planning, organizing, and evaluating organizational programs and services while identifying deficiencies, and potential opportunities to develop innovative out-of-box solutions for critical problems.

Additional Strengths: Technologically savvy; proficient in Microsoft Office Suite, QuickBooks, Outlook, Windows and Apple products, and the world-wide-web. Excellent organizational skills along with working knowledge of modern office practices and procedures.

Professional Experience

Amyntor Group / F3 Global – Whitefish, MT

Government Program Manager, 10/2013 to 1/2018

Related Skills: Team Leadership, Training, Operations Management, Proposal Management, Vendor Management, Administrative Support, Regulatory Compliance, Project Oversight, Customer Service, Microsoft Office Suite

Perform a diversified range of administrative, financial, and operational tasks and responsibilities; manage schedules, set up meetings, and company functions, create, maintain, and control company forms, policies, and documents, and prepare P&L and balance sheet for CEO. Successfully monitor numerous websites for business opportunities while orchestrating, and formatting proposals.

Key Contributions:

Increased team efficiency through creation, tracking, and management of Non-Disclosure Agreements, Teaming Agreements, and potential teaming partners.

Spearheaded the annual training of 60-80 US Navy Combat Photographers with a budget of $200,000 in California as well as controlled the preparation, writing, and formatting of 15 government and commercial proposals.

Successfully controlled and submitted federal and state business registrations to include, SAMS, DUNS, and Montana security companies.

International Preparedness Associates, Inc. – Virginia Beach, VA

Program Manager/ Operations Manager, 07/2012 to 09/2013

Related Skills: Strategic Program Management, Regulatory Compliance, Negotiation, Budget Management, Multi-tasking, Document Control and Formatting, Training and Development, Process Improvement, General Administration

Directed general administration tasks including management of master document control, document formatting, over all submission compliance and creation of graphics, tables, and illustrations of 26 government proposals, while answering and managing phone calls. Oversaw daily communications with the prime contractor and Department of State Training Delivery Officers. Provided complete oversight of the GATA program requirements and compliance and management of budget while creating, tracking and management of non-disclosure agreements, teaming agreements, and potential teaming partners.

Key Contributions:

Organized the arrangement of course staffing and negotiating compensation arrangements for 513 instructors teaching 168 courses in 25 different countries.

Generated 1.5 million dollars’ income by successfully submitting price quotes as well as coordinated overseas flight and hotel arrangements for 205 instructors.

Homeland Security Solutions, Inc. – Hampton, VA

Proposal Analyst, Business Development, 08/2011 to 07/2012

Related Skills: Proposal Management, Online Filing System, Regulatory Compliance, Business Development, Microsoft Office Suite

Conducted research, identified business opportunities, prepared proposals, organized proposal meetings, provided support to the business development team while developing and implementing proposal strategies. Performed administrative functions including master document control, document formatting, overall submission compliance and creation of graphics, tables, and illustrations. Created, updated and maintained Microsoft Access Database and Excel spreadsheets to track the business development opportunities, non-disclosures, teaming agreements and potential teaming partners.

Key Contributions:

Initiated and controlled an online filing system of all business development activity increasing communications between office personal located in multiple locations.

Assisted proposal team in the preparation and management of 19 US Government proposals.

Blackwater USA – Moyock, NC

Office Manager, 02/2004 to 02/2008

Related Skills: General Administration, Excellent Communication, Database Management, Report Writing, Contract Compliance, Logistics, Staff Management, Answering Phone Calls, Customer Service, Microsoft Office Suite

Supervised the work of office and administrative employees to ensure adherence to quality standards, deadlines, and proper procedures. Provided efficient and professional administrative and clerical service to colleagues and supervisors. Oversaw daily communications with DoS High Threat Protection Office personnel while providing DoS High Threat Protection Office with required daily, weekly and monthly reports. Maintained Statement of Work and Base Contract updates for multiple government contracts, ensuring administrative contract compliance.

Key Contributions:

Successfully tracked contract essential information for over 2500 contractors by creating a Microsoft Access Database to increase office productivity and decrease response time to information requests.

Efficiently managed ten office personnel with various jobs such as payroll clerks, file clerk, logistics specialist, administrative assistants, and deployment schedulers.

Additional experience as Cashier, Regional Coordinator, and E4 in the United States Navy.

Education

Fayetteville State University, Fayetteville, North Carolina

Bachelors in Business Administration

3.93 overall GPA

Member of Beta Gamma Sigma, the international business honor society for business students

Achieved a mastery level of proficiency on the Collegiate Learning Assessment CLA+.

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