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Customer Service Administrative Assistant

Washington, District of Columbia, United States
August 25, 2018

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Landover Hills, MD *****202-***-**** •


Summary of Qualifications

•Performance driven support personnel successfully demonstrating excellent record keeping while supporting multiple activities and projects.

•Strong communication skills with the ability to be flexible in a diverse environment. Working knowledge of strategic planning and resource allocation.

•Independently assessing customer needs and evaluating customer satisfaction while effectively managing time. Develop and maintain working relationships; applying problem sensitivity and social perspectives.

Core Competencies

Microsoft office suite Basic bookkeeping skills using Microsoft Excel Customer service Operating various office machine


Amazon Rockville, MD 06/2018 - Current

Sortation Associate

●Receive and sort packages according to route

●Scan packages and load them for delivery

●Divert packages according to label

L'arche Inc – GWDC Washington, DC 01/2017 - 08/2017

Direct Support Professional

Assembled paperwork for staff using a V-log to verify that core persons received medications or have new health concerns

●Demonstrated competency in financially managing and recording core member’s financials of daily spending.

●Corresponded with team, nurses and other professionals through Gmail, fax or phone.

●Provided support to individuals with intellectual and developmental disabilities; assisting daily life skills

Dollar Tree Landover Hills, MD 12/2015 - 01/2017


•Increased sales 5% by eagerly providing exceptional customer service during food and back to school drives.

DeVry University Arlington, VA 05/2012 - 12/2013

Student Academic Assistant

•Maintained daily direct and indirect client relations operations including acting as point of contact when customers call in or walk in.

•Provided department information to students and campus directions to aid student navigation.

•Communicated with other institutions using fax or phone to resolve student concerns and with department through MS Outlook.

•Sustained office supply inventory through effective planning and forecasting

DL Thomas Enterprises Suitland, MD 04/2009 - 05/2012

Administrative Assistant

•Assisted all customers by scheduling appointments and providing requested information.

•Processed cash payments received from customers.

•Entry level accounting using Excel to calculate payments made and received

•Utilized Microsoft to schedule monthly sales goals meeting and created staff availability schedules.


DeVry University, Arlington, Virginia

Bachelor of Science: Business Administration, 2013

Specialization: Business Information Systems

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