Manager Customer Service

October **** to Current

June **** to September **05

March 1997 to September 2001

October 1986 to August 1996

Teresa Miller

Career Overview

15+ years of Purchasing experience in medical distribution and rubber product manufacturing and distribution.

Experience in Access, Symix, Syteline and AS400 operating systems. Wrote and maintained policies and procedures required in order to prepare for a Joint Commission and ISO9000 accreditation.

Managed a 5 million dollar inventory.

Planned and scheduled machines for multiple operations in a manufacturing facility for printing supplies that was performance driven and customer-focused. I am Self-directed and have worked in highly stressful environments where performing multiple tasks simultaneously is the norm. I am client focused and detail oriented. Skills

Planning and Scheduling

Microsoft word, excel and power point

Accounts receivable

Accounts payable

Payroll

Hiring, training and termination of

employees

Purchasing and receiving

Professional Experience

Confidential

Master Scheduler

Bellwood, IL

Publish and maintain daily schedules for printing and manufacturing including press machines, die cutters, collating, laminating and packing. Prepare and analyze weekly, monthly and quarterly sales reports and make recommendations to the Vice President of sales for safety stock, minimum order requirements and discontinuation of products.

Review customer orders, trends and inventory levels in order to forecast and develop long term manufacturing schedules and material needs.

Prepare and analyze safety stock reports and release production orders based on the results. Release and maintain manufacturing schedules based on newly designed games and implementation of the steps necessary to manufacture the product. United Parcel Service

Package Handler

Hodgkins, IL

Unload packages from trucks

Voice and label passing packages on a conveyor belt Tag bulk packages using a hand held computer and printer system Aero Rubber

Purchasing Coordinator

Bridgeview, IL

Data entry of purchase orders for rubber products including extrusions, molds, discs, lathe cut parts, gaskets, o-rings, matting, tubing and rubber bands. Audited and reviewed purchase orders for accuracy and ISO requirements. Performed daily receiving of incoming products and posted into AS400 computer system. Daily entry and management of SCAR supplier corrective action requests using an access database.

General administrative duties including answering a 12 line switchboard. Apria Healthcare

Warehouse Manager

Crestwood, IL

1992-1996 Distribution Supervisor

1991-1992 Office Manager

1990-1991 Accounts Receivable Supervisor

14831 Harbor Drive, Oak Forest, IL 60452 - 708-***-**** (H) - 708-***-**** (C) - ***************@*****.*** 1986

1989-1990 Customer Service Supervisor

1986-1989 Patient Service Coordinator

Hired, trained, reviewed and terminated personnel for a JCAHO accredited organization. Prepared weekly payroll for 20+ employees.

Audited and prepared accounts payable for vendors and utilities. Maintained building and fleet management including preventative maintenance, Dot and Material safety data requirements.

Purchased office supplies for a 10 million dollar a year branch location. Managed a 5 million dollar inventory including preparing an annual physical inventory and monthly reconciliation.

Reviewed gross profit analysis reports and maintaining a "just in time" inventory. Scheduled daily delivery routes for Service Technicians for the city of Chicago and suburbs. Acted as 24 hour on call after hours manager for emergency situations including troubleshooting and emergency deliveries for Vitas hospice care. Education and Training

Illinois State University

Bachelor of Science: Health Education

Normal, IL, United States

Minor in Chemistry and Biology

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