Manager Customer Service

LICENSE/CERTIFICATION

WORK HISTORY

LISA MEDFORD

TEXAS 75040

H: 469-***-**** ************@*****.***

Highly ambitious Adjuster with background in insurance, claims, auto and property . Expertise in guiding hurricane, hail, tornado, and flood victims back to pre-disaster. Adjuster License (Texas)

Adjuster License (GA)

Adjuster License (FL)

State Farm Auto Certified

Conflict resolution

CCC One

Audatex

Xactimate

Skilled in Microsoft, Word, Outlook,

Netscape, Cost Guideline, Access,

PowerPoint, and Excel

SBA Disaster Office

Construction Analyst // Fort Worth, TX // October 2017 to Current Verified data integrity and accuracy.

Copied, logged and scanned supporting documentation. Worked directly with Loan Officer And Case Manager to get the customer back to pre-disaster. Analyzed departmental documents for appropriate distribution and filing. Reviewed supporting payment documents of repairs completed and estimates for work under construction and make disbursement recommendation. Responded to customer requests via telephone and email. Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Pilot Catastrophe Services

Auto Claims Adjuster // Fort Worth, TX // September 2017 to Current Examined photographs and any other documents relating to claims. Issued payout to claimants.

Settle Total Losses

Handle Body Shop Repair Supplements

Write Auto Hail Estimates

Write Hurricane Wind Debris Claims

Write Estimates On Flooded Vehicles

Make Rental Car Arrangements

Liberty Mutual Insurance

Senior Claims Adjuster // Richardson, TX // July 2014 to December 2016 Evaluated and investigated up to 4 car accident claims and decided whether insurer should pay claim.

Issued payout to insureds and claimants.

Examined photographs and surveillance and any other documents relating to claims. Documented all findings in concise reports.

Negotiated with claimants to settle claims.

EDUCATION

Schedule rental car arrangements for insured and or claimant Evaluated Personal Injury Protection

Evaluated Medical Payment

Examined photographs and surveillance and any other documents relating to claims. Interviewed claimants and witnesses to gather factual information Allstate Insurance Company

Sr. Claims Processor Specialist // Plano, TX

Worked directly with manager or co-workers to achieve 100% closure Evaluated comprehensive, collision and uninsured motorist claims Processed auto damaged estimates

Processed non-complex property claims

Processed homeowner liability claims

Issued payment for damages

Arranged rental car for insured and or claimant

Responded to customer requests via telephone and email. Tracked the progress of all outstanding insurance claims. Modeled exceptional customer service skills

State Farm Insurance

Underwriting Service Assistant // Richardson, TX // July 2013 to July 2014 Conducted annual reviews of existing policies to update information. Evaluated the accuracy and quality of data entered into the agency management system. Reported policy changes and company conditions affecting customer satisfaction. Followed up with customers on unresolved issues.

Firewheel Christian Academy

Physical Education Teacher // Garland, TX // August 2011 to July 2013 Planned and executed special events such as Field Day, Olympic Day. Utilized knowledge of biology, anatomy, and kinesiology to design safe and effective exercises. Managed and maintained school equipment and facility grounds. Taught physical education classes covering exercise strategies, sports, and safety. Complied with state and federal standards for physical fitness benchmarks and exercise programs.

Organized grade records to increase reference speed. Master of Science - Masters Of Organizational Management Dallas Baptist University // Dallas, TX // 3.28

Bachelor of Science - Business Administration / Management Dallas Baptist University // Dallas, TX // 3.2

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