Customer Service Sales
Resume:
Marcela San Martin ****************@*****.***
P.O. Box 521104, Miami, FL 33152, United States
WORK EXPERIENCE
**/**** – Present
Operations Executive
Touax Container
Manage 35 accounts which combine N. & S. America divisions while simultaneously providing support for upper management Reply between 200-250 emails daily, perform other
administrative tasks, & provide support for the customer service department
Identify EDI errors of off-hires and repairs
Review daily activities and update missing information for N. & S. America accounts
Revise contract terms & ensure all contracts are up-to-date Cancel CTTL, negotiate penalties, & post unit back on lease upon customer request
Issue credit notes to correct discrepancies
Manage estimations, repairs, surveying, & repair approvals for containers located in depots in both N. and S. America Ensure storage, handling, & repair invoice accurately reflect services provided before submission to accounts department Declare units as total loss and continuously communicate with customers for approval
04/2016 – 09/2016
Customer Service Supervisor
Carisam-Samuel Meisel
Managed 12 staff members including scheduling & payroll Intracompany transfers (Baltimore, L.A. Blaine) S/T transfer sales, O/T order transfers
Sent tax paid items to be bonded product to Free Zone southeastern FT. Lauderdale
Credited money only
JDE order entry & inquiries (search for open items, order status, and workflow), setting up screen for data entry, & copy of Landed Good Advisement (LGA)
Processed promotional item SA non sale process
Processed SD/OD drop shipments
Employee sales
Submitted Excel with drivers' information & annex web links with cruise accounts for drivers
Printed PO orders, confirmations within 48 hrs, ASN with SO number, billing, and create invoice w/Carisam Inv. Finally emailed format to all B/L used for loads
SKILLS
AS/400 AMS SABRE JDE MS Word
MS Excel Outlook KALITS LOTUS NOTE
INTRANET
LANGUAGES
English
Spanish
Achievements/Tasks
Achievements/Tasks
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WORK EXPERIENCE
05/2004 – 12/2015
Senior Shipping Coordinator / Sales
Kyocera Mita America Inc
Coordinated Latin America & customer service interaction activities to ensure customer satisfaction, timeliness, completeness, & accuracy of all export shipments to subsidiaries, distributors, & customers
Preparedness and handling of export declaration, HAZMAT, packing lists, BOL's, in accordance to customs and other regulatory agencies
Resourcefulness in seeking alternative solutions to complex customer issues & expediting requests to exceed customers' expectations
Issued credit requests & answered invoice inquired based on customer channel
Recommended exceptions to procedures based on customer needs while identifying trends that require further analysis for upper management
Daily review of order hold report / individual In box & resolve order issues in a timely manner
Conducted outbound calls to solve order discrepancies while gathering additional information to complete or update an order
No risk exposures on export shipments by auditing & assuring compliance to all national & international regulations Established good working relationships with internal departments to ensure consistent service delivery
Performed additional duties as assigned by supervisor / manager
EDUCATION
02/2006 – 01/2007
Business Administration
University of Phoenix
08/1998 – 04/2000
Criminal Justice
Broward Community College
Achievements/Tasks
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