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Customer Service Sales

Location:
Miami, Florida, United States
Posted:
August 25, 2018

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Marcela San Martin ac6s6h@r.postjobfree.com

786-***-****

P.O. Box 521104, Miami, FL 33152, United States

WORK EXPERIENCE

**/**** – Present

Operations Executive

Touax Container

Manage 35 accounts which combine N. & S. America divisions while simultaneously providing support for upper management Reply between 200-250 emails daily, perform other

administrative tasks, & provide support for the customer service department

Identify EDI errors of off-hires and repairs

Review daily activities and update missing information for N. & S. America accounts

Revise contract terms & ensure all contracts are up-to-date Cancel CTTL, negotiate penalties, & post unit back on lease upon customer request

Issue credit notes to correct discrepancies

Manage estimations, repairs, surveying, & repair approvals for containers located in depots in both N. and S. America Ensure storage, handling, & repair invoice accurately reflect services provided before submission to accounts department Declare units as total loss and continuously communicate with customers for approval

04/2016 – 09/2016

Customer Service Supervisor

Carisam-Samuel Meisel

Managed 12 staff members including scheduling & payroll Intracompany transfers (Baltimore, L.A. Blaine) S/T transfer sales, O/T order transfers

Sent tax paid items to be bonded product to Free Zone southeastern FT. Lauderdale

Credited money only

JDE order entry & inquiries (search for open items, order status, and workflow), setting up screen for data entry, & copy of Landed Good Advisement (LGA)

Processed promotional item SA non sale process

Processed SD/OD drop shipments

Employee sales

Submitted Excel with drivers' information & annex web links with cruise accounts for drivers

Printed PO orders, confirmations within 48 hrs, ASN with SO number, billing, and create invoice w/Carisam Inv. Finally emailed format to all B/L used for loads

SKILLS

AS/400 AMS SABRE JDE MS Word

MS Excel Outlook KALITS LOTUS NOTE

INTRANET

LANGUAGES

English

Spanish

Achievements/Tasks

Achievements/Tasks

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WORK EXPERIENCE

05/2004 – 12/2015

Senior Shipping Coordinator / Sales

Kyocera Mita America Inc

Coordinated Latin America & customer service interaction activities to ensure customer satisfaction, timeliness, completeness, & accuracy of all export shipments to subsidiaries, distributors, & customers

Preparedness and handling of export declaration, HAZMAT, packing lists, BOL's, in accordance to customs and other regulatory agencies

Resourcefulness in seeking alternative solutions to complex customer issues & expediting requests to exceed customers' expectations

Issued credit requests & answered invoice inquired based on customer channel

Recommended exceptions to procedures based on customer needs while identifying trends that require further analysis for upper management

Daily review of order hold report / individual In box & resolve order issues in a timely manner

Conducted outbound calls to solve order discrepancies while gathering additional information to complete or update an order

No risk exposures on export shipments by auditing & assuring compliance to all national & international regulations Established good working relationships with internal departments to ensure consistent service delivery

Performed additional duties as assigned by supervisor / manager

EDUCATION

02/2006 – 01/2007

Business Administration

University of Phoenix

08/1998 – 04/2000

Criminal Justice

Broward Community College

Achievements/Tasks



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