Customer Service
Resume:
Tonuielle Johnson
Atlanta, Ga. 30044
Phone: 229-***-****
E-mail: **********@*****.***
Customer Service Representative/Production
Objective
Highly motivated Customer Service Representative with five years of experience working in both inbound and outbound call centers assisting customers with billing, which included processing payments to technical support issues and also scheduling appointments. I was promoted to Secretary October 2014. I was employed with Teleperformance as a Home Advisor for Ann Taylor from August 2015 to April 2016. My most recent position was with Cherry Hill Photo, Inc as an Assistant Manager, which was only a temporary assignment that I am able to return to when business is in season. Excellent computer skills, including Microsoft Office components and all other secretarial duties.
Work Experience
Customer Service Work at Home Agent
Teleperformance(Ann Taylor)
Valdosta, GA
August 2015-April 2016
Home advisor agent for a retail online store specializing in women’s clothing and accessories. Assisted clients with placing orders, including processing payments and locating missing orders.
Assistant Manager
Cherry Hill Photo, Inc
Valdosta, GA
October 2016-December 2016
As an assistant manager, I was responsible for setting up set for operation, assisting manager with being over a crew of 10 employees. Responsible for scheduling employees weekly to report to work. Other duties included photography, which included occasional minor maintenance in events when system crashed and operating cash register for transactions from patrons.
Secretary
Lifes Changes, LLC
Valdosta, GA
October 2014-March 2015
Worked with Microsoft Windows and its components, operated fax and copy machines, computers, answered phone as. I was in control of every thing on the front end, which also included taking payments and keeping them documented.
CSR
Lifes Changes, LLC
Valdosta, GA
May 2012-October 2014
Made outbound calls to prospective customers who requested information about our services via our website or by mail, scheduling appointments for our agents to go out and visit them and discuss our products.
House Manager
Home For Heroes
Huntsville, AL
March 2012-November 2013
Manages group home for mental patients, assisting them with meals, personal hygiene, laundry, administering medications, assisted living.
CSR
Convergys DBS/Directv
Valdosta, GA
August 2004-June 2006
Phone operator in inbound call center assisting Directv customers with billing issues including processing payments, troubleshooting equipment issues and setting up installation appointments if needed.
Store Clerk
Convenience USA/Holiday Market
Valdosta, GA
October 2001-September 2002
Cashier, processed credit/debit/cash transactions from patrons, preocessed money orders, lotto/lottery, inventory, and processed vendor transactions.
Education
High School Diploma or Equivalent, GED
Valdosta Technical College
Valdosta, GA
Contact this candidate