Tonuielle Johnson

**** ******* ***** **

Atlanta, Ga. 30044

Phone: 229-***-****

E-mail: ac6s65@r.postjobfree.com

Customer Service Representative/Production

Objective

Highly motivated Customer Service Representative with five years of experience working in both inbound and outbound call centers assisting customers with billing, which included processing payments to technical support issues and also scheduling appointments. I was promoted to Secretary October 2014. I was employed with Teleperformance as a Home Advisor for Ann Taylor from August 2015 to April 2016. My most recent position was with Cherry Hill Photo, Inc as an Assistant Manager, which was only a temporary assignment that I am able to return to when business is in season. Excellent computer skills, including Microsoft Office components and all other secretarial duties.

Work Experience

Customer Service Work at Home Agent

Teleperformance(Ann Taylor)

Valdosta, GA

August 2015-April 2016

Home advisor agent for a retail online store specializing in women’s clothing and accessories. Assisted clients with placing orders, including processing payments and locating missing orders.

Assistant Manager

Cherry Hill Photo, Inc

Valdosta, GA

October 2016-December 2016

As an assistant manager, I was responsible for setting up set for operation, assisting manager with being over a crew of 10 employees. Responsible for scheduling employees weekly to report to work. Other duties included photography, which included occasional minor maintenance in events when system crashed and operating cash register for transactions from patrons.

Secretary

Lifes Changes, LLC

Valdosta, GA

October 2014-March 2015

Worked with Microsoft Windows and its components, operated fax and copy machines, computers, answered phone as. I was in control of every thing on the front end, which also included taking payments and keeping them documented.

CSR

Lifes Changes, LLC

Valdosta, GA

May 2012-October 2014

Made outbound calls to prospective customers who requested information about our services via our website or by mail, scheduling appointments for our agents to go out and visit them and discuss our products.

House Manager

Home For Heroes

Huntsville, AL

March 2012-November 2013

Manages group home for mental patients, assisting them with meals, personal hygiene, laundry, administering medications, assisted living.

CSR

Convergys DBS/Directv

Valdosta, GA

August 2004-June 2006

Phone operator in inbound call center assisting Directv customers with billing issues including processing payments, troubleshooting equipment issues and setting up installation appointments if needed.

Store Clerk

Convenience USA/Holiday Market

Valdosta, GA

October 2001-September 2002

Cashier, processed credit/debit/cash transactions from patrons, preocessed money orders, lotto/lottery, inventory, and processed vendor transactions.

Education

High School Diploma or Equivalent, GED

Valdosta Technical College

Valdosta, GA

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