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Manager Customer Service

Location:
Manzini District, Swaziland
Salary:
R20000+
Posted:
August 25, 2018

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Resume:

CURRICULUM VITAE-THANDI LINAH MABUZA

ADDRESS P.O. Box 6943

Mbabane

Swaziland

CONTACT NUMBERS 7607 4707 (C)

**** **** (H)

PERSONAL DATA

SURNAME Mabuza

NAMES Thandi Linah

D.O.B. 19 June 1971

NATIONALITY Swazi

GENDER Female

DRIVERS LICENCE 060431

ID NUMBER 710**********

DEPENDENTS 2

E-MAIL ADDRESS ac6s5y@r.postjobfree.com

EDUCATIONAL HISTORY

LAST SCHOOL ATTENDED Enkhaba High School

GCE “ O level

TAINED ON:

Supervisory and Management

Customer Service,

Development Programme, HIV Counseling, Responsible

Gambling 1,2,3

WORK EXPERIENCE

1993- 1997 Temporal teacher at Sigangeni

Primary School

DUTIES

• Teaching Grade Six- teaching all subjects

1996-2009 Royal Swazi Spa Holdings

COUNT CLERK

DUTIES

• Counting and Balancing monies counted for gaming

• Checking if Count Aids captured the correct meter readings

• Filling all paperwork obtained from the count

ADMINISTRATION CLERK

DUTIES

• Checking and balancing all paperwork from all departments

• Calculate all gaming levy

• Control all gaming stationery

• Ensure all invoices received in Creditors comply and signed off

• Prepare all financial and management report

• Checking if all counts balance

• Reconcile listings of all outstanding credit instruments i.e. debtors list

• Authorize all gaming journal entries and ensure that revenue, expenses, assets and liabilities are reconciled to the general ledger on a monthly basis

CASHIERING SUPERVISOR

DUTIES

• Make sure guest complains and queries are attended to

• Make sure staff is at work on time, in full clean uniform

• Take disciplinary measures to poor performing cashiers

• Obtain bank references

• Work hand in hand with other departments and banking institutions

• Train and develop staff to meet the expected standard

• Conduct monthly performances appraisals for cashiers

• Making sure collection of banking is done when necessary

• Checking if all monies balance before taken to the safe

• Process month end report

• Checking all foreign arrival lists are timeously acted on

• Liaise with the collection department regarding outstanding debtors

• Supervise cashiers at all times

2006 to 2008

Practicing HIV Counclling in the work place

2009 to January 2017

CASHIERING SHIFT MANAGER at Happy Valley Casino

DUTIES

• Making sure department have enough staff

• Train and monitor Supervisors in running a shift

• Ensuring all equipment used by staff is working at all times e g speed points, money counters, UV lights

• Making sure cashiers floats balances

• Conducting interviews

• Training new cashiers

• Doing appraisals for cashiers

• Check daily all banking

• Preparing the work roaster

• Attending to customers queries

• Taking disciplinary measures to misbehaving and underperforming cashiers

• Sending daily reports to relevant people

• Attending management meetings

• Set upon of new procedures where possible

• Doing daily chips accountability

• Interacting with other departments for better service

ACQUIRED SKILLS

• Sense of responsibility

• Ability to make decisions

• Lead and organize a department

• Able to work independently and in a team

• Work without Supervision

• Ability to work with other departments

• Able to handle pressure

REFERENCES Michael Mncina Administrator Royal Swazi Sun

7604 0309

Mkhululi Maziya

General Manager

Phela-Live Wellness Centre

7814 6941



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