Customer Service/ Mental Health

Summary

Skills

Experience

ANDREA WALLS

**** ****** ***** ***, **** Worth, Mississippi 76105 C: 769-***-**** **********@***.*** Knowledgeable and professional Receptionist adept at administrative support and customer service. 15 years' experience managing company reputation with customers. Strong planning, problem solving and communication skills with an efficient approach.

Payment transactions

Invoice management

Billing statement management

Financial reporting

Database updates

PC proficient

Insurance eligibility verification

Schedule management

Attendance records preparation

Cash deposit preparation

Microsoft Office

Invoicing and billing

Patient care advocacy

Strong interpersonal skills

Customer service orientation

Strong problem solver

Phone call answering

Administrative operations

Office equipment operations

Understands grammar

Memo preparation

Dedicated team player

12/2011 to 06/2018

Pearl, MS

Billing Specialist

Mississippi State Hospital

Designed electronic file systems and maintained electronic and paper files. Answered inquiries concerning standardized policies, procedures, and regulations. Welcomed guests and clients in an upbeat and friendly manner. Managed daily office operations and maintenance of equipment. Organized, restocked and handed out educational pamphlets. Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.

Oversaw the organization, filing and retrieval of records. Handled and processed confidential patient information. Verified documents and associated records to catch and resolve discrepancies. Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets, and imaging documents.

Managed incoming and outgoing calls for busy medical office. Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account- related questions.

Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.

Served as a receptionist and gave information or directed visitors and parents to appropriate offices. Managed the day-to-day calendar for [Company] senior director. Scheduled meetings, appointments, and travel.

11/2018 to 03/2017

Collins, MS

Home Based Community Services

Mill creek School

Encourage good personal hygiene and appropriate in-home behavior Assist in ability assessments, building self-esteem and self-initiative in day to day interests. Assist Direct Care Supervisor in developing, self-medication and administration. Led direct activities with the child designed to enhance the child's development in one or more domains, including: cognitive, adaptive functions, social/emotional skills, motor development and communication. 06/2010 to 12/2011

Hazlehurst, MS

Behavioral Health Case Manager

Region 8 Mental Health Center

Handled complex cases and participate in intradepartmental projects and team initiatives to determine the best treatment options for patients.

Supported over 80 patients while monitoring and evaluating the effectiveness of care plans and providing modifications when necessary to achieve desired results. Provided psychotropic medication support by monitoring treatment adherence, recording side effects and determining the effectiveness of treatment.

Assessed patients to identify their individual needs and created care plans to address objectives and goals as identified during the evaluation.

Managed all clinical and administrative aspects of the agency's mental health services. Entered client data in a centralized database and maintained up-to-date case records for all clients. Attended community meetings each week to answer questions, address complaints and explain procedures.

Coordinated discharge planning to create smooth transitions into the community. Helped define mission and standards for volunteer staff by collaborating with special committees and organization leadership.

Oversaw the intake process for all new residents.

Assessed residents' psychosocial needs in a long-term care atmosphere. Collaborated with team members to identify and accomplish agency objectives. Educated residents and families about available services and resources. Referred families to food banks, financial assistance programs, employment and training support and health and immigration services.

Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations.

Facilitated parent support groups that addressed topics such as positive discipline and parenting styles. Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services.

Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.

03/2003 to 01/2010

Jackson, MS

Head Teller

Trust mark National Bank)

Greeted and assisted customers per day in a professional and courteous manner. Balanced bank's vault

Responsible for daily scheduling for a team of members. Trained new associates in banking procedures.

Completed monthly audits and managed overdraft reports. Performed basic administrative tasks such as handling phone calls, inquiries, and emails, regarding banking products.

Performed currency transaction reports for foreign currency. Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.

Performed extensive analytical calculations, including a complete audit of each mutual fund. Processed sales referrals and promoted bank services and products, resulting in branch sales increase. Managed opening and closing times for the main branch. Received regional branch recognition award for outstanding customer service. Education and Training

Activities and Honors

Opened new customer accounts, including checking, savings and lines of credit. Trained employees on cash drawer operation.

2008

Jackson, MS

Bachelor of Science: Childcare and Family Education Jackson State University

3.6 GPA

Cum laude graduate

2014

Jackson, MS, United States

Master of Science: Early Childhood Education

Jackson State University

3.6 GPA

Cum laude graduate

2019

Jackson, MS, United States

Bachelor of Science: Social Work

Jackson State University

Degree in Progress

Member, Alumni Association

Contact this candidate