Administrative Support

Cheryl Brosnan

**** ******* ***** #****, **** Worth TX 76132 C: 315-***-**** **************@*****.***

ADMINISTRATIVE SUPPORT

Highly motivated professional who has earned the Certified Administrative Professional designation. Organized and detail-oriented, a driven team member with an excellent work ethic and communication skills and a strong background in a client focused environment. Experience includes process implementation and oversight, as well as best practices process improvement, employee training and development.

SKILLS

Data Entry and Management

Process Implementation

Managed Multiple Accounts

Microsoft Office Skills

ERP Systems

Strong Vocal & Written Communication

WORK EXPERIENCE

Auction Site Manager, 11/2016 to 12/2017

Texas Auction & Realty – Weatherford, TX

Evaluated, organized and researched potential Auction items on respective sites.

Positioned and photographed Auction lots to best competitive advantage.

Managed project timelines and scheduling, analyzed competitor’s marketing trends.

Licensed Insurance Customer Service Agent, 03/2010 to 06/2016

Bene-Marc, Inc. – Fort Worth, TX

Administratively assisted with company goals by supporting and training colleagues.

Generated new clients on average 9 – 11% yearly.

Customer annual retention rate, approx. 98.5%.

Implemented streamlined procedures, reducing client/agency time, and errors.

Trained new staff to perform departmental processes and procedures

Creative Producer, President / Owner

Seize the Needle – Rochester, NY and Fort Worth, TX

Designed and manufactured Custom Draperies and original gift products.

Marketed and distributed gift products over 6 shops.

Retail Store Manager

Fabric Fair – Syracuse, NY

Supervised employees, orchestrated hiring and firing. Performed payroll weekly.

Created Window and Store Displays.

EDUCATION

Business Administration:

Cayuga County Community College – Auburn, NY

Retail Buying & Merchandising:

Fashion Institute of Technology – Manhattan, NY

General Lines Agent: Life, Accident & Health and Property & Casualty

Kaplan Financial Education – Dallas, TX

Certification: PACE, Professional Administrative Certification of Excellence. Term: 4/2018 – 4/2020.

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