Customer Service Sales, coodinating, sales support & maintain supplies

To Whom It May Concern,

I want to start by saying please don’t just move on to another applicant due to my age.… I would be a perfect fit for this job. I am older than most applicants but just meet me and then decide. No, I have no degree but I have years of experience in HR. I have been in charge of hiring, training, supervising as well as customer service. I am good on the phone and a great communicator. I have been in Management for most of my life and understand what is needed. Please see my photo on LinkedIn

Please consider the attached resume as my interest in the position available with your firm. I would like the opportunity to work where my customer service and sales background can be useful. I have been maintaining my web site… handled all phone and e-mail correspondence for years. I am friendly, honest and easy to work with as well as being a quick learner.

I bring many years of expertise supervising a sales force and enjoy working with people. I pride myself on having a good rapport with customers and have a great customer service track record. My office administrative skills are detailed in my resume. If you are looking for a hard worker, dependable with a good work ethic I’m your girl.

I am a resident of Folsom with over 20 years of experience and expertise in the housing and building industries specializing in working with seniors as a Realtor and as a Loan Officer. I am in the process of downsizing my business and excited to utilize my transferable skills and experience as outlined in my resume.

Please contact me at 916-***-****. Thank you in advance for your consideration.

Best regards,

Edna Evans 369 Willowood Way Folsom, CA 95630 ***********@*****.***

Edna M. Evans

369 Willowood Way, Folsom, CA 95630 • 916-***-**** • ***********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Office Management

●Organization and set-up of multiple Real Estate offices

●Supervised transactions and maintained accurate records.

●Creation and revision of office procedures to increase productivity and facilitate better time management

●Creation and revision of company policies and procedures

●Accounts Payable and Receivable, budget management, purchasing, expense management. Processing payroll and contractor releases

●Report creation, analysis and monitoring, including General Ledger and Profit and Loss

●Proficient in computer programs including Microsoft Office, QuickBooks, and proprietary software

●Consistently able to meet deadlines

●Built client relationships through excellent customer service

Personnel Management

●Recruited, interviewed, hired, supervised and trained staff and agents

●Developed and motivated staff and agents to meet goals, expectations and deadlines

●Audited procedures and documentation to ensure compliance with agency, local, state and federal guidelines

●Developed job descriptions

●Created and revised training materials as needed

●Scheduled floor shifts to cover peaks and lulls in customer inquiries

●Fostered an environment which encouraged continual growth

Marketing & Sales

●Extensive sales and marketing experience in Real Estate and retail clothing and furniture

●Generated leads, made cold calls, networked and advertised through various local media sources. Maintained website and handled all Customer Service Communication

●Established and maintained rapport to build long term business relationships

●Contract preparation and negotiation. Promptly responded to all inquires

●Personable and professional under pressure adept at working in diverse retail and customer service environments (via phone, e-mail, etc.)

●Developed, produced and distributed marketing materials to increase agency awareness

Housing Expertise

●Effective at leading cross-functional aspects of housing industry.

●New Home Dealer working directly with purchaser and manufacturer in designing manufactured homes for installation in-park and/or on land

Customer Service

●Motivated customer service specialist with over 16 years retail experience with ability to work in a fast-paced environment

●Engaging, pleasant personality with ability to achieve daily goals and expectations

●Honest and trustworthy

●Provided clear and helpful communication to maintain positive relationships

●Professionally addressed problems as they arose in an empathetic manner

PROFESSIONAL EXPERIENCE

Evans & Evans Homes Inc. Licensed Owner/Manager 2009-Present

Evans & O’Brien Licensed Manager 1992-2009

LICENSES AND CERTIFICATIONS

Real Estate License State of California Board of Realtors 1986-Present

COMMUNITY INVOLVEMENT

Associate Member and volunteer with Rolling Hills Blue Star Moms

Woman of the Moose

References Available Upon Request

Contact this candidate