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Customer Service Social Media

Durham, North Carolina, United States
August 25, 2018

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Lee Smith, MA, MSIS, Th.D.

Durham, NC *****

919-***-**** ● ●

An innovator and solutions-oriented Visual Arts professional possessing a variety of skills: computer and web graphics development and implementation; efficient project manager and instructional developer; coordinator of multiple project types; excellent creator of graphic schematics, illustrations and other visual aid materials for marketing, publication, and service purposes; excellent communicator with clients resulting in many long-term relationships; proven project leader with customers and co-workers; developer of appropriate and effective materials that meet faculty course, conference-oriented, and publication-faceted objectives; exceptional customer service provider.

Professional Skills and Strengths

Web Graphics and Site Design

Technical Writing / Editing


Photographer / Videographer


IT Strategy

Workshop Coordination / Instruction

Software/Hardware Support

Project Management

Tech User Consultation

Social Media

Graphic Manipulation

Personal Portfolio

Visual samples available @

Business Cards & Banners

Logos & Graphic Designs

Brochures, Flyers, Posters & Ads

Obituaries & Occasion Programs

Office/Adobe Design Trouble-shooter

Newsletter Creation/Maintenance

PowerPoint Tech/Presentation Design

Greeting Cards & Stationery

CD & Book Covers

Editing & Schematic Design

Children-Book Illustration

Picture Restoration

Programs and Social Media

Expert: MS Office: Word, PowerPoint, Excel, Publisher, Access, Visio; Adobe Creative Suite Programs: InDesign, Illustrator,

Photoshop, Premiere and After Effects, Final-Cut Pro, Dreamweaver

Working knowledge: WordPress, Facebook, Twitter, Linked-In, Instagram and Messenger, Skype, Constant Contact

P Professional Experience

The Arc of the Triangle, Chapel Hill, NC January 2018 – Present

Direct Care Professional (Part-Time)

Provide direct support to children and adults with developmental disabilities in the Triangle area

Assist with day-to-day routine, personal care, and management of living residences and other tasks as necessary such as transportation to doctor and other appointments

Autonomously and independently supervise and/or guide via encouragement, role-modeling, listening, and partnering ‘one-on-one’ in private homes, public community locations, or job sites

H&R Block, Durham, NC November 2017 – April 2018

Customer Service Professional (Part-Time)

Provide quality customer service while greeting all clients, scheduling tax appointments, managing the front desk, call follow-up with past clients, and collaboration with staff tax professionals

University of North Carolina at Chapel Hill, Chapel Hill, NC August 1999 – April 2017

Visual Arts Specialist/Instructional Designer (July 2008 – April 2017)

Provided visual arts support for School of Nursing which included 138 faculty members, 730 students and 58 permanent staff

Collaborated to obtain relevant components making mindfully accepted recommendations for projects

Strategically formatted content for importance, consistency, appeal, and quality

Communicated with printers when necessary for eye-catching visually appealing and durability products

Developed inviting, visually-appealing, and durable Nursing Welcome Orientation Handbook

Directed videography project for electronic publication of Nurse Educator

Designed common-themed professional marketing products for Embrace Documentary film debut

Created elegant banquet program for 20th Anniversary Gala Jeanne Hopkins Lucas Education and Wellness Center Leadership Awards program

Lee Smith, MA, MSIS, Th.D. Page 2

Education Media Specialist (August 1999 – July 2008)

Supported School of Nursing faculty and students developing instructional materials/media for special events

Patiently instructed and demonstrated software user processes to faculty members and students

Quickly appeased minds of clients with tireless dedication in fielding all last minute requests, updates, and constant edits to an ever-evolving, living and breathing document

Created school’s first online, web-based newsletter that effectively delivered educational content and interesting articles to readership; served as energetic Editor

Designed memorable keepsake for attendants of UNC’s first two National Cancer Survivors Day events

Provided design support for numerous national / global conferences

Prepared “How To” MS Office Program handout and “Quick Scanning Tips” video-clip

Additional Relevant Experience

Trinity Graphic Designs & Consulting

Independent Consultant (Part-Time)

Create ingenious freelance graphics, manual and computer-based graphics, and camera-ready comprehensives for production of fliers, covers, brochures, newsletters, and other products

Skilled at videography and photography



North Carolina College of Theology – Carolina Beach, Wilmington, NC

Doctorate of Theology (Biblical Studies)

The University of North Carolina at Chapel Hill, Chapel Hill, NC

Master of Science (Information and Library Science – Computer Science)

North Carolina Central University, Durham, NC

Master of Arts (Educational Media; Educational Psychology)

Bachelor of Arts Degree (Visual Communications)

Training and Professional Development

National Business Training, Durham, NC

CompTIA A+ Certification Training

The University of North Carolina, Chapel Hill, NC

Creating a First Web Site w Flash CS4,; Blackboard (Collaborate), Captivate, Camtasia, Audacity; Principles of Instructional Design; Working Knowledge of Voice-Thread, Sakai; Image Ready; Business Grammar for Busy Professionals; COMM Technology; Creating Course Websites; Interactive Media; LinkedIn Body Language for Leaders

Duke University Medical School & Health System, Durham, NC

Web Authoring for Site Managers; Facilitating Effective Groups & Mtgs.; Publisher; Time Management Workshop

North Carolina State University, Raleigh, NC

After Effects Level 1; Creating Effective Video and Presentations; TTS Basic DSLR Videography; TTS-Premiere Pro Basics; Introduction to Education Inquiry; Developing and Implementing Tech. Educ.; Regulations and Policies Affecting Occupational Education


Cover Illustrator: B. Nicholson – While in His Care, 2017; His Healing Streams, 2010; A Moment of Passion, 2006.

Illustrator – Children’s Books: Irvin Coston – Behr The Junky Yard Dog, 2016; Gail Johnson – Dean the Bully, 2014; R.A. Berry – I Can Do It Myself, 2010; Buddy’s Blue Day, 2010

Project lead, co-videographer, and editor of Electronic Publication of Research: Engaging Students in the Development of An Interprofessional Population Health Management Course, Nurse Educator, March/April 2017 – Volume 42, Issue 2.

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