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Customer Service Representative

Dubai, Dubai, United Arab Emirates
August 25, 2018

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Attn.: The Human Resources Manager

Dubai, UAE.

Respected Sir/Madam,

I am very much interested in taking the opportunity to serve your esteemed organization within UAE. Perhaps after reading this letter and enclosed resume, both parties will have benefits to meet the criteria as per the set standards of organization.

My credentials include;

• 5+ years of experience in HR, Administration, Sales & Customer Service.

• A track record of achieving targets, taking initiative, and maintaining high standards of excellence.

• Self-starter and an effective team player.

• Quality leadership skills with experience training and motivating colleagues to work together as a team.

• Expertise in planning, organizing, and implementing.

• An uncompromising emphasis on quality and professionalism. I share the organization's commitment to serve clients, fellow co-workers and the community. I excel in this type of environment, and I would very much like to be part of your dynamic team. During my 4+ years of experience, I have maintained an excellent performance record and was known for my work ethic. I would welcome the chance for an interview to discuss how I would contribute to your team. I’m currently working for “Shift Car Rental, AwRostamani ” as Customer Service Executive . You may reach me on 055-*******.

Thank you for your time and consideration of my resume. Looking forward to hearing from you at the earliest possible.


Clifred Benedict




P.O. B OX : 19879, D UBAI, U.A.E. M OB : 055-******* 2 P a g e

PHONE: +971-**-*******



• A successful Coordinator, Meeting clients and facilitating to the growth of the organization 4+ years of international work experience.

• Currently looking for a challenging role in best suitable field with a medium to large corporate. PROFESSIONAL ASSETS:

• Exposure to management & reporting skills.

• Possess experience in managing a team.

• Excellent communication and interpersonal skills.

• Outstanding coordination and problem solving skills.

• Exposure to best-in-class Customer Service.


• Certificate of appreciation awarded for Excellent customer service

• Certificate of appreciation awarded for significant contributions

• Certificate awarded for completion of training

• Certificate of excellence awarded by St. Joseph’s Pre-University Bangalore, securing third place in western electric music

• Certificate awarded by Cathedral Composite Pre-University College, for third place in western instrumental solo.

• Certificate awarded by Mount Carmel Pre-University College, for third place in western electrics.

• Certificate awarded by St. Joseph’s Indian Composite PU College, for third place in western music.

• Certificate awarded by Presidency College, for second place in group western song.

• Trophy awarded by Presidency College for judging western electric instrumental solo and western acoustic.


Rental Agent – Diamond Lease Car Rental, Al Habtoor– Dubai May 2013 – Present Backend HR Officer / Case Advisor - Accenture Services Pvt.Ltd - Bangalore, India

Jun 2011 – Jun 2012


Organising Gigs at Pubs, Clubs, Resorts and Cultural Events. Creating awareness programme for youth talent and opportunities for variant job profiles. Organising Festivals (Mushroom Cloud) and Group Events. PROFESSIONAL EXPERIENCE SUMMARY

Customer Service Representative Shift Car Rental AwRostamani – Present 3 P a g e

Dubai – United Arab Emirates

• Handling walk in customers, dealing with corporate clients based on LPO & assisting for courtesy vehicles under policy.

• Maintaining Fleet management on daily basis.

• Social media marketing.

• Closing of register at the end of day, handling & depositing cash.

• Keeping clients updated on new offers.

• Collection of pending funds from clients.

• Providing best in service for customers and maintaining strong relationships for overall business and performance professionally.

Rental Agent Diamond Lease Car Rental Al - Habtoor May 2013

– May 2013 – May 2018

Dubai – United Arab Emirates


• Excellent coordination with clients and operations team

• Meeting the client’s ( Sand Art Dubai, Premier Composite Technologies, Ecolab JAFZA, American School of Dubai ) requirements on their vehicle of choice and concluding contracts with clear explanation about charges, terms and conditions.

• Arranging deliveries of vehicles, client pick up, show case of vehicles, test drives, off-hires and ensure physical check of the vehicles in good condition before releasing the vehicle to the client.

• Personally managing client’ accounts, refunds, credit notes, debit note, over dues & manage clientele database.

• Handling client complaints, feedbacks, concerns and escalating to the correct department.

• Ensuring all marketing and promotional collateral for Client use is available within the location premises.

• Maintaining Stock report of Cars form the start of the shift once in the morning, post lunch and at the end of the shift.

• Insuring that all cash/credit cards transactions are tallied.

• Uploading all the data of the clients into the Dubai Police Intranet System with 100% compliance. Backend HR Officer / Case Advisor Accenture Services Pvt.Ltd Jun 2011 – Jun 2012

Bangalore – India

Key Responsibilities

• Adding value to client business by providing means to increase process efficiency and reduce processing time.

• Process New Employment Set-Up, Job Data Change, Bank Details, Verification of Employment, Leave Administrations and Data Corrections.

• Interface between the Employees and Payroll to get them paid in any pay rate impacting transactions.

• Participate in cross-functional training to fulfil team backup responsibilities as assigned

• Generating and validating MSS report twice a day at fix time to determine WFA actions on transactions performed by Managers from their end in “PeopleSoft” and to make sure that transactions performed by Managers are processed correctly.

• Escalating any incorrect transactions performed through MSS to relevant Managers and taking corrective actions and notification to respective departments. 4 P a g e

• Research and resolve data entry and other discrepancies

• Complete special projects as assigned

• Manage incoming requests and meet productivity targets as defined. Tools

PeopleSoft 9.0 HRMS

BMC Remedy (WQM)

Manager Self Service (MSS) and

MS Office


Educational Qualifications

Bachelor of Business Administration

Distant Education Abu Dhabi UAE, University of

TN, India .


Pre – University Bangalore University, India 2008

Schooling Our Own English High School – Dubai,UAE 2006 ADDITIONAL INFORMATION

Strengths: Excellent communication skills, Dedicated, Self-starter, confident and a strong ability to grasp and implement new ideas

Computer skills: MS Office, Internet & E-mail, Windows & Mac. Notice Period : Available to join immediately.

Interests: Creative art, music production, Jiu-Jitsu, travelling, photography and leading a healthy life. References: Available on request

Personal Profile

Date of Birth : 15th August 1989

Nationality : Indian

Marital Status : Single

Visa Status : Company sponsorship (Shift Leasing Car Rental LLC) Languages Known : English, Hindi & two other Indian vernaculars

: Holding valid UAE Driver’s License

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