DONNA J. LANKES

South *** Eastwood Road

Alden, NY 14004

716-***-****

ac6s3y@r.postjobfree.com

SUMMARY OF * Computer skills in Microsoft Word, Excel, Sage 50, QuickBooks QUALIFICATIONS * Customer service experience and collections

* Accounting functions including accounts payable, accounts receivable, invoicing, billing reconciliation and ADP payroll

* Strong problem solving skills and a team player

RELEVANT Lactalis American Group, Inc., Buffalo, NY, April 2018 – July 2018 EXPERIENCE Temporary Office Coordinator One

* Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information

* Coordinate mail and UPS/Fed Ex packages

* Greet customers and ensure they had a positive experience

* Maintain calendar for conference room booking

* Supplied advance materials and executed follow-up for meetings and team conferences

* Organize office supplies

* Prepared pamphlets and notices of upcoming employee events Petschke Plumbing and Heating, Alden, NY, July 2017 – February 2018 Administrative Assistant

* Answer phones, taking appointments, invoicing and entering customer information

* Coordinate mail and UPS/Fed Ex packages

* Scheduling jobs for each day

New York Kitchen & Bath, Lancaster, NY, February 2017 – July 2017 Office Assistant

* Answering phones, taking appointments

* Greeting customers and providing excellent customer service

* Billing

* Coordinate mail and UPS/Fed Ex packages

* Scheduling deliveries

Carwell Products, Inc., Cheektowaga, NY, September 2009 – February 2017 Office Coordinator

* Greeting customers, taking appointments

* Entering customer information in the computer

* Accounts receivable and accounts payable

* Shipping products UPS/Fed Ex, including contacting freight companies for orders

* Purchasing and ordering supplies

* Distributing mail

* Solving customer complaints

EDUCATION Alden Central High School