Customer Service Office Assistant
Resume:
DONNA J. LANKES
South *** Eastwood Road
Alden, NY 14004
*******@*****.***
SUMMARY OF * Computer skills in Microsoft Word, Excel, Sage 50, QuickBooks QUALIFICATIONS * Customer service experience and collections
* Accounting functions including accounts payable, accounts receivable, invoicing, billing reconciliation and ADP payroll
* Strong problem solving skills and a team player
RELEVANT Lactalis American Group, Inc., Buffalo, NY, April 2018 – July 2018 EXPERIENCE Temporary Office Coordinator One
* Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information
* Coordinate mail and UPS/Fed Ex packages
* Greet customers and ensure they had a positive experience
* Maintain calendar for conference room booking
* Supplied advance materials and executed follow-up for meetings and team conferences
* Organize office supplies
* Prepared pamphlets and notices of upcoming employee events Petschke Plumbing and Heating, Alden, NY, July 2017 – February 2018 Administrative Assistant
* Answer phones, taking appointments, invoicing and entering customer information
* Coordinate mail and UPS/Fed Ex packages
* Scheduling jobs for each day
New York Kitchen & Bath, Lancaster, NY, February 2017 – July 2017 Office Assistant
* Answering phones, taking appointments
* Greeting customers and providing excellent customer service
* Billing
* Coordinate mail and UPS/Fed Ex packages
* Scheduling deliveries
Carwell Products, Inc., Cheektowaga, NY, September 2009 – February 2017 Office Coordinator
* Greeting customers, taking appointments
* Entering customer information in the computer
* Accounts receivable and accounts payable
* Shipping products UPS/Fed Ex, including contacting freight companies for orders
* Purchasing and ordering supplies
* Distributing mail
* Solving customer complaints
EDUCATION Alden Central High School
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