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Technical Writer Microsoft Office

Merrifield, Virginia, United States
August 25, 2018

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P .O. Box ****, Merrifield, VA ****6-3193







To work as a Cyber Security/Information Assurance Analyst, Business Analyst, Technical Writer, Technical Trainer, IT Support or Proposal Management capacity. Interested in OCONUS deployment and CONUS opportunities.

Clearances: DoD & DOJ – Secret (active until 2020); DHS - Public Trust

25 years progressive IT experience in various capacities outlined below;

40 years technical writing expertise;

In-depth knowledge of Systems Development Life Cycle (SDLC) methodology, NIST 800 series special publications and FedRamp toolkits;

Certified Network Engineer (NetWare® 2.2, 3.1x and 6.1x - installation, support, maintenance and upgrades; Server management, security and data integrity;

Microsoft Windows (client-server architecture) - installation, administration, user support, troubleshooting;

Significant background in software testing and logging;

International software localization and multilingual support for Windows;

Information Assurance and Cyber Security;

Contract Negotiation and Administration; Independent Verification and Validation;

Training and Support Management; incident management, change management, damage control and proposal development.

Experience with managing multi-cultural, multiethnic, multilingual personnel in a dynamic, fast changing environment;

Substantial experience in Agile/Scrum methodology;

Superb customer service, communications and people skills, acquired, honed and perfected as a result of providing in-person technical support to various government and corporate clients, as well as telephonic support in life-and-death situations to limited-English proficiency speakers in three languages. Handles a large daily volume of inbound phone calls in Russian, Bulgarian and English from a variety of US private and government (federal, state, local) clients and UK government clients (Home Office, police, Job Centres, etc.);

Veteran of two successive Middle East deployment campaigns;

Performed duties as a volunteer Bulgarian language instructor for five years (1975 - 1981) during Bulgarian University studies to foreign students at various levels: basic, survival, advanced. Responsibilities included: curriculum development, teaching, testing, cultural awareness.

COMPTIA Security+ ID: COMP001020779287

ARTECH/DXC - Senior Cyber Security Writer October 2017 - ongoing

Creates, develops, authors and edits a number of NIST 800-53/FIPS 199 compliant artifacts, including but not limited to: Business Impact Analyses, Concepts of Operations, System Security Plans, Contingency Plans;

Edits, co-authors and collaborates daily on a variety of US Marine Corps Enterprise Network documents with various classification levels pertaining to the service’s transition to the Risk Management Framework (RMF) and the deployment of a centralized DHCP/DNS/IPAM cyber security management system;

Creates and updates a number of test plans, procedures and other functional documents, pertaining to the implementation of the aforementioned cyber security management system;

Organizes periodic and ad hoc meetings with various client stakeholders. B&D Consulting, Inc. Senior cyber security /policy writer: May - October 2017

Edited, created and co-authored a number of NIST 800-53 artifacts, white papers, policies, briefing materials in support of DISA’s SIPR/NIPR DMZ efforts to include Coalition Partners (FVEY) and US Government civilian agencies in their transition from the legacy Certification and Accreditation (C&A) processes to the more specific Risk Management Framework (RMF);

George Primov’s Professional Resume Page 1 of 6

Created, edited and collaborated on a multitude of recurring documents such as: Vulnerability Situational Awareness Reports, Cyber Threats Intelligence and Analytic Reports and Briefings, Vulnerability Assessments and Plans of Actions and Milestones

(POAMS), to mention a few;

Edited and polished a significant number of internal policies, manuals, user guides and proposals;

Facilitated weekly status teleconferences, briefed strategic partners on deliverables status and maintained various related reports.

The Tolliver Group: Senior Cyber Security Writer: October 2016 - March 2017

Worked as a senior technical writer/cyber security analyst for the US Department of State, Bureau of Consular Affairs, Consular Systems and Technology (CA/CST);

Developed, edited and audited a variety of cyber security policies and procedures, in accordance with established NIST/FISMA and other US Government statutes;

In conjunction with other teams performed IV&V of various Department specific software development projects;

Interviewed various subject matter experts and provides management with software development updates;

Liaised with division directors and facilitates intra-divisional collaboration;

Developed, proofread and provided a variety of documents, for both internal and external audiences on the CA/CST’s achievements.

RING Zero: Senior Cybersecurity Analyst: February 2016 - October 2016

Provided cybersecurity and technical writing expertise to a variety of DARPA-funded research and development software projects;

Monitored on a daily basis various software programming pipelines and briefed appropriate personnel for proactive actions;

Performed daily QA testing of various software releases, documents bugs and inconsistencies and briefed appropriate personnel;

Maintained daily collaborative Wikis, Confluence©-based blogs with updates, releases, ticket tracking and other issues.

VERIS GROUP, LLC: Business Analyst/Technical Writer, Strategic Programs November 2014 - August 2015

Provided significant INFOSEC and cybersecurity expertise for the Securities and Exchange Commission (and other US government agencies) Next Generation Firewalls deployment project by researching applicable NIST 800 series Special Publications and other related open-source statutes, industry papers and documents; authors, edits and actively collaborates on a variety of project related documents;

Planned, organized and coordinated a variety of meetings and briefings with clients, vendors and other pertinent stakeholders;

Worked with developers on a daily basis to create technical manuals and translated technical requirements into actionable, end-user items. UNIVERSITY OF MARYLAND, UNIVERSITY CAMPUS (Afghanistan): Adjunct Instructor August 2013 – September 2014

Taught college level Math by bringing a broader historical, scientific and cultural perspective to the subject, designed curricula, developed and administered tests, individually coached and mentored students.

Taught basic and mid-level Bulgarian, specifically geared towards joint missions and briefings to NATO coalition personnel, engaged in the International Security Assistance Force (ISAF).

SERCO-NA: IT Specialist/Logistics Coordinator (Afghanistan) November 2012 – September 2014

Worked on the Base Closure Assistance Team (under NATO’s ISAF) in preparation of the US Armed forces drawdown by the end of 2014. Conducted a 100% inventory of various types of property. Audited and reconciled findings with US Army tracking tools for revision and eventual transfer of such property to appropriate stakeholders (US Government or the Government of the Islamic Republic of Afghanistan);

Provided initial and closing assessment of base property in accordance with applicable

(IAW) US Amy regulations by coordinating with various stakeholders. Filed and George Primov’s Professional Resume Page 2 of 6

managed all required documents on a SharePoint site for review and subsequent use;

Planned, executed, implemented and briefed (in- and out) more than 100 missions in support of the ISAF’s overall Base Closure Assistance mission throughout Afghanistan;

As an Information Management Officer developed and delivered various Web based and offline interactive training tools for briefing of US Army and newly hired personnel. Additionally, logged on and worked on a variety of first level trouble tickets such as: user accounts migration, activation and de-activation, printers’ setup and network security. Regularly briefed and coached new hires on the best Information Security/Information Assurance practices;

Served as a Container Control Officer with extensive training on the Army Interactive Booking System – Container Management Module (IBS-CMM) by conducting 100% accountability inventory of containers at specific locations (in-gate and out-gate) and reflecting current status;

Prepared, presented and participated in ad hoc briefings and reports, using SQL and other applicable tools for senior US and ISAF commanders regarding the ongoing status of the base closure inventory.

GDIT & ManTech: Senior Technical Writer/Business Analyst May – October 2012

Worked for the Department of Homeland Security (DHS) Technology Implementation Program, dealing with the consolidation of DHS and USCG assets on the St. Elizabeth’s Campus in Washington, DC;

Facilitated and mediated kick-off meetings for requirements analyses and capturing with diverse Subject Matter Experts (physical security, network infrastructure, CISCO products, cyber-security, cyber-forensics, Storage Area Networks, etc.);

Provided US government clients with reports and deliverables using standard SQL and other industry tracking tools;

Authored, edited and co-authored a variety of contract required deliverables applying advanced Microsoft Office 2010 features, for clarity, contents and consistency, such as: Engineering Implementation Plans, Testing Plans & Scenarios, Narratives, Briefings, Verification Traceability Matrices, etc.;

Updated in a timely manner the classified SharePoint server document repository, advising stakeholders;

Worked on a variety of classified award winning proposals, manuals, guidebooks and procedures dealing with aforementioned topics and maintained positive control of all classified documents IAW applicable DoD INFOSEC/OPSEC/IA protocols, procedures and rules.

KBR: IT Configuration Specialist – Iraq (LOGCAP III) May - December 2011

Performed daily server inspection, monitoring and auditing for disk usage quota, bandwidth utilization and threats;

Administered and maintained Microsoft Outlook-based corporate messaging system;

Conducted preventative, scheduled and ad hoc maintenance of a number of HP network printers;

Provided desktop support services for government issued laptops, including but not limited to: regular and DOJ-level backups and restores, user accounts maintenance, inventory control;

Logged on trouble tickets in a Maximo®, Web-based ticket system, provided user support and follows with users, following established standard operating procedures;

Worked as an ad hoc logistics coordinator by keeping track of Government Furnished

(GFE)/contractor operated equipment, maintaining the Maximo® database. Ran special reports and briefed upper management of discrepancies and provided corrective actions;

Served as a deputy program manager for several network deployment projects by keeping track of timetables, costs, performance and other deliverables;

Designed and implemented a base closure plan for IT assets ensuring minimal interruption of services, IAW DoD OPSEC/INFOSEC/IA standards. Yspherione: Information Analyst/Sr. technical writer July 2008 - June 2009

Analyzed various business processes and documented findings using advanced features of Microsoft Office 2007 (including Visio) in comprehensive Standard Operating George Primov’s Professional Resume Page 3 of 6

Procedures (SOP) for various clients throughout the Washington, DC area;

Created interactive, hyperlinked documents for internal use and maintained an extensive SharePoint Intranet site as a central repository of all pertinent Call Center documents;

Performed Independent Information Systems Security Verification and Validation for 37 major FAA Systems, assuring compliance with all applicable NIST 800 Series Special Publications and FIPS guidelines;

Provided Risk Assessments and Vulnerability Analyses of existing systems, by comparing the existing set of C/DRP's, ISSP's, POAM's and other applicable Sensitive Security documents with the matrix of NIST/FIPS guidelines and controls;

Developed, established and implemented a set of uniformed naming, stylistic and layout conventions across the document spectrum;

Collaborated in the drafting, editing and final publishing of a variety of deliverables, including winning proposals;

Performed final review and assessment of deliverables for consistency and adherence to established quality assurance criteria;

Developed and implemented Quality Assurance criteria for consistency, uniformity and document integrity, resulting in significant labor savings and providing deliverables ahead of schedule.

FedexKinkos Customer Relations Specialist (part time) 2006 - 2010

Proof-read, edited and corrected customers' documents prior to final production, thus saving the company thousands of dollars in operating expenses;

Served as an ad hoc public relations person, often diffusing tense and stressful situations;

Designed, implemented and deployed various policies, procedures and rules resulting in increased productivity, decreased turnaround time for customers' projects, as well as recycling and waste reduction procedures with an overall annual savings figure exceeding $75000.

PrimeConsult, Inc. Senior Staff Consultant 1978 - present Provided services as a contract Loan Processor, Cleared Trilingual Linguist, Technical Writer and Technical Support:

Loan Processor and Technical Support: 2001 - 2006

Maintained computers, fax machines and printers in the office;

Performed various loan processing, due diligence and verification functions IAW applicable loan industry underwriting standards;

Developed and implemented several timesaving office applications for more efficient loan processing and records keeping, using advanced features of Microsoft Office. Technical Writer 2001 - ongoing

Reviewed, proof read and final layout of several user manuals for entry-level personnel for Oracle based order-tracking systems;

Participated in the development, review and deployment of an Interactive Voice Recognition systems for commercial clients throughout North America and designed various level guidebooks, standard operations procedures;

Wrote a step-by-step user manual for a Web-based interactive training application providing for driving tests and published the manuals in several languages;

Managed several award winning proposals from inception to contract signings for confidential customers;

Edited and published in several languages technical manuals for airborne pollutants removal systems for UK and European clients;

Created, edited, proof-read and published a variety of guidebooks, user manuals, statements of work, manuals, presentations and briefings for high-level management, as well as for technical and non-technical personnel. Multilingual Linguist: 1978 - Ongoing

Edited, proof-read, and translated various technical documents ranging from user manuals, to patent and trademark research, to marketing and policy documents; technical writing and interpretation services. Ongoing engagement with US government elements on a variety of classified projects.

George Primov’s Professional Resume Page 4 of 6

ACT, NOVA, Everest, Stratford University Adjunct Instructor: 2001 - 2009

Developed curricula and taught courses in: Medical Insurance, Coding and Billing, Medical Terminology, Medical and General Office Procedures, Strategies for Success and Physics to economically and linguistically challenged adult students;

Developed training materials, orientation and policy handbooks, specifically: a variety of culturally sensitive testing materials, Standard Operating Procedures for new students, management briefings and marketing materials. CASDE (Alexandria, VA) and WMATA (Washington, DC)

Senior Network Engineer: 1994-2004

Administered user rights, allocated system resources, set and maintained dedicated networks in a Windows 2000/XP/2003 environment;

Maintained security policies, server management and administration, software and security patches and updates;

Developed, wrote and edited user manuals, guidebooks, briefing notes, presentations and reference documentation for internal and external customers with various backgrounds and information needs;

Collaborated with software developers and participated in document, process and code inspections. Identified, documented and followed up on software issues;

Interacted with research to perform data collections and created test reports for Research orientated functions. Served as an ad hoc liaison between the developer and user community, by translating user requests, into actionable development requirements, and developing training manuals, guidebooks and operations manuals;

Interviewed subject matter experts for a variety of marketing and business development activities. Participated in and managed several awards winning proposals. ENTER Corp. (McLean, VA)Junior Network Administrator: 1991 - 1994

Performed general maintenance of IT software and hardware, administered user rights, allocated system resources, set and maintained networks in a heterogeneous Novell/DOS environment;

Administered routine backups, user training and support;

Developed and published user manuals for training on new and proprietary software and hardware, general company policies and briefing materials for internal and external customers;

Wrote and edited operational, instructional, maintenance and test procedures for various Novell/DOS-based legacy applications. Documented company policies as regards the use of computer and telecommunications equipment and trained new employees on to the proper use of such equipment. Participated in several awards winning proposals.

Microsystems Institute (Bulgaria)

Senior Expert Systems Researcher: 1986 - 1990

Participated in the R&D of new computer architectures and software methodology;

Provided multilingual research support to VIP stakeholders at various project stages with reports on Western research, confidential product briefings, patent and trademark research;

Edited and co-authored the Institute's monthly scientific bulletin as well as several volumes of research papers, published at a variety of international conferences and symposia;

Served as an ad hoc English language proofreader, editor and publisher for all of the official Institute's publications, delivered at major international symposia and conferences.

MachPROJECT (Bulgaria) Technical Information Manager: 1980 - 1986

Provided multilingual research support to VIP stakeholders at various project stages with reports on Western research, confidential product briefings, patent and trademark research.

Edited and published a quarterly report on projects undertaken by the company, as well as a variety of ad hoc reports for internal and external VIP customers. Miscellaneous:

ESL teacher and lecturer (Advanced and Business) 2014 George Primov’s Professional Resume Page 5 of 6







Extensive education and training on Government Compliance, Ethics, Cost Estimation, Project Management and Federal Acquisition Rules (FAR) 2011

CNE, Computer Learning Center, Alexandria, GPA 3.86: 1996

MS, Applied Physics, Sofia University, Bulgaria, (confirmed by the World Education Services, Inc., New York, Ref. # 608215/me), summa cum laude, 1981

International Biographical Centre, Cambridge (UK) - International Diploma of Honour

"Outstanding Contribution in the Field of Scientific Research and Integrity" 2000

American Biographical Institute - International Diploma of Honor - "For significant contributions to Global Society Through the Field of Network Engineering" and a Commemorative Plaque for "Integrity and Courage in Adverse Situations", 2000; Honorary Appointment to the Research Board of Advisors, 2000; Universal Award of Accomplishment 2001

US Copyright Office, Library of Congress - Commemorative Plaque for Enhancements to the Russian Support Module of WordPerfect® 5.1 (DOS), 1995

Author of close to two dozen publications in leading Bulgarian national and international scientific journals on science and technology 1976 – 1993

English(4+ out of 5 on the DLI/OPI proficiency grid)

Bulgarian - native

Russian - excellent oral and written (4 out of 5 on the DLI/OPI proficiency grid) George Primov’s Professional Resume Page 6 of 6

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