Customer Service Manager
Resume:
Christopher Goodson
Rock Hill, SC 29732
************@*****.***
Mission: A position within a progressive and established company to utilize my strong sales and management experience for a long-term commitment and career.
Education:
●Belmont Abbey College (1993-1995) Belmont, North Carolina 3.38 GPA
Bachelors of Arts in History and Minor in Psychology. Awards: Academic Award of Excellence in History Research and Academic Award of Excellence in Thesis Research in Psychology.
●University of North Carolina at Charlotte (1996-1997) 3.00 GPA Bachelors of Arts in Psychology. Work on Master’s Degree in Clinical Psychology.
Work Experience:
●Woodie’s Auto Service, Inc.
Charlotte, NC
February 2008 to Present
Operations Manager
Direct operational management of 18 bay repair facility. Sales of service to commercial, government, national, and retail accounts. Customer service and relations in all aspects. Direct P&L responsibility for entire store. Daily management of all operations including HR, employee relations, customer service, and training of all employees.
●Hook Tire & Service Goodyear
Charlotte, NC January 2002 to May 2007
Store Manager
Sales of services to commercial, national, and retail accounts.10 bay facility. Direct P&L and inventory responsibilities for the service and tire departments. Daily operational management of all departments. Training, coaching, and development of all employees.
●Watkins Motor Lines
Charlotte, NC February 2000 to June 2001
Assistant Maintenance Manager
Daily operational management of a nine million dollar a year operation.
Directly managed all sale and trade of all decommissioned units. Training, coaching, and development of all maintenance personnel. Primary responsibility of meeting & exceeding company goals, and objectives. Inventory control and analysis of all tractor, dolly, and trailer parts.
Skills: ASE certified service advisor and parts. Working knowledge of various Office product lines, PowerPoint, Reynolds & Reynolds and most Windows Applications. Additional management and human resource experience than listed prior above.
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