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Customer Service Social Media

West Des Moines, Iowa, United States
August 25, 2018

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Education professional with experience in customer service, training and education design and delivery, administration, coaching, research and curriculum writing. Wartburg College graduate with a B.A in History and Education. Viterbo University graduate with a M. A. in Educational Leadership and Administration. Thrive in fast paced environment and enjoy problem solving, creating and updating materials and working on special projects. Detail oriented and deadline driven. For every problem there is a solution if we ask the right questions.


Proficiency in Microsoft Word, Excel, Powerpoint, and Outlook

Strong verbal and written communication

Excellent research and problem-solving ability

Accurately gather, coordinate, and analyze data

Observe operational problems and quickly develop solutions

Cultural sensitivity and ability to embrace a wide range of backgrounds and viewpoints

Project presentation leadership and organization

Ability to adapt to a constantly changing environment with a proactive approach

Conduct research and document findings in both conversational and technical mediums

Display a high level of initiative, effort and attention to detail

Commitment to complete assignments efficiently with minimal supervision

Disseminate data and make data driven decisions

Excellent team player and contributor


Training and Education/Customer Care

Hy-Vee, Inc. West Des Moines, IA July 2015–Present

Supervise training and education for the Customer Care Call Center serving 240+ Hy-Vee stores

Ensure quality, professional service through superb communication with clients and customers

Create and maintain training documents for new and existing employees

Assist in curriculum development and researching ongoing training opportunities

Train all employees on proper procedures for customer service live chats, emails, and phone etiquette

Exchange information effectively by actively listening and responding appropriately

Monitor social media accounts and engage customers through Facebook, Twitter, and Google+

Balance heavy inbound call load while providing top-notch customer service

Quickly respond to all customer communications across all media

Receive and properly handle complaints and compliments from calls, emails, and social media

Proofread and edit all Customer Care department correspondences and marketing materials

Provide in-depth technical support for the Hy-Vee Fuel Saver Rewards loyalty program and Aisles Online grocery delivery service

South Middle School Social Studies Instructor and Athletics Coach

Waukee Community School District Waukee, IA August 2001 – August 2014

Advisory Coordinator

American History Instructor

Athletics Coach Asst. Varsity Football

Athletics Coach Head Bowling

Strength and Conditioning Supervisor

Facility Supervisor

Curriculum Committee

Positive Behavior Interventions and Support Committee

Building Leadership Committee

District Comprehensive School Improvement Leadership Committee


Master of Arts in Educational Leadership and Administration

Viterbo University La Crosse, WI

Bachelor of Arts in History Education

Wartburg College Waverly, IA

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