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Manager Customer Service

Location:
Bedfordview, Gauteng, South Africa
Salary:
20000
Posted:
August 25, 2018

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Resume:

Name: Ntloko Nickson Mokgokoloshi

Residential: **94 Acacia, Unit 18, and 7330 Isazi Street

Olievenhoutbosch

Centurion

0175

Email:ac6s2c@r.postjobfree.com

Fax: 086*******

Driving license: Yes (c1 PDP)

Nationality: South African

2. PERSONAL SKILLS

I have the following personal skills but not limited to:

Solution oriented

Relationship building

Detailed orientated

Decision making

Perseverance

Attention to detail

Confident and Flexible

Adaptable Positive attitude

Ability to operate under pressure and to deliver to demanding deadlines.

Able to self-start own improvement initiatives.

Good team player.

Capable of working under limited supervision.

Conflict management and negotiation skills.

Professional attributes

Knowledge in developing and administering resources plans and budgets.

Strong verbal and written communication skills.

Computer literate, with high level of competence in the use of the Microsoft Office suite, internet, excel.

Excellent communication and negotiation skills

Good organizational and planning skills

Ability to build relationships with customers at all levels

Presentation skills

Time Management

Excellent people skills & team player

Practice sound business ethics

3. ACADEMIC QUALIFICATIONS

Institution: UNISA

Field of study: HUM

National Diploma: Public Relations Management

Major Courses:

Communication Science

Media Studies

Business Management

Industrial Relations/HR

Marketing

Public Relations

4. PUBLIC RELATIONS PRACTICE (Unisa)

I have completed a programme in Public relations Project on the following:

1.RESEARCH

Media scanning/ Monitoring

2. PLANNING AND ADVISING

Communication Strategy

Policies

Correspondences

Implementation Plan

Mobilisation Plan

Minutes of Meeting

Reports

Data Gathering Process

3. MANAGEMENT OF MEDIA RELATIONS

Media Listings

Media Alerts

Data Gathering Process

4.WRITING

Personality Profile

Newsletter Articles

5. EVENT MANAGEMENT

Annual Family Day

Exhibition

Annual Award Ceremony

CAREER HISTORY

1.Life Line SA

National HIV/AIDS Helpline (Lifeline South Africa) 2011 to Date

Position: Counsellor/ Basic counselling certificate

Duties:

HIV/AIDS Information Counselling and support

Outdoor Campaign on HIV/AIDS awareness and Stop Gender Based Violence

General Counselling on:

Trauma debriefing on Rape, Loss, Suicide

2.Phakisaworld Fleet Solution: 2007- 2010

Position: Fleet Manager

Summary:

Facilitating the interface of customer problems with other departments professionally

making customers and their needs a primary focus of one’s actions, developing and sustaining productive customer relationships

Liaising with internal and external customers to serve and resolve customer queries effectively

assisting and liaise with all parties involved, in respect of preparation and dispatching of new fleet.

Providing feedback on customer satisfaction

Key Performance Areas:

Interlink between the contractual and mutual duties and obligations of the stake holders

Submitting monthly customer service report

Administration

Understanding the make-up of all charges that make up the monthly rentals

Responsiveness to queries and complaints

Monthly meetings to discuss the following:

Invoices and accuracy of documentation

Follow up on outstanding orders/invoices

Assist with debt collection on request

Compile and submit monthly reports

Maintaining minutes of discussions

Training users on contract and on –line reporting

Presentations

Advise customers on fleet cost reduction

Conduct vehicle inspections

Warranty Claims Assessments

Review all warranty claims and administer it with warranty awarded.

Assist customers with all warranty service and prepare associate documents.

Evaluate databases and complete all data entry for warranty claims and filings.

Prepare and maintain all warranty documents according to distributor and manufacturer requirement.

Coordinate with account departments and settle all warranty claims.

Special Arrangements

Coordinate transport for customer departmental events

Client entertainment

Perform any duty as requested by management to the benefit of the business & customers alike in achieving contract compliancy & service excellence.

Computer Skills

Required Competencies

Personal Attributes

Ability to work under pressure

Positive and proactive approach

Self-motivated

Attention to detail

Proactive

Passionate and driven

Results orientated

Uniform must be worn

REFERENCES

1.Ms Nomsa Papale

Manager Life line Counselling Services

Email: ac6s2c@r.postjobfree.com

Contacts: 011-***-****

2. Mr. Suleiman Mustapha

Account Manager: Phakisaworld Fleet Solution

Email:ac6s2c@r.postjobfree.com

Contacts: 031-***-****/083-***-****

Note: I will furnish copies of certificates on request



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