Mark Ginsel

512-***-****

ac6rzz@r.postjobfree.com

PROFLIE

Highly accomplished Electronics Technician with emphasis on computers, printers and servers. Experience with LAN architecture, account administration and wireless RF technology. Also proficient in Remedy-BMC, SCCM, Active Directory & MS Exchange. Immensely enjoy solving problems and being a team player as well as leader. Astute at cultivating relationships with other workers and conquering perplexing issues. With 20 years experience I have no problem stating my troubleshooting, customer service & problem solving skills are honed to razor sharp perfection.

WORK HISTORY

Dec 2000-2018 Systems Analyst III

HHSC State of Texas

Austin, Texas

Working under minimal supervision with latitude to set priorities and schedules I supported approximately 350 users on a mixed OS platform using Remedy-BMC software while maintaining both SLA & a high degree of customer satisfaction. Duties included: creating and managing user, organizational and group accounts in Active Directory, managing Microsoft Exchange email accounts and using MSTSC & SCCM for solving problems remotely. Familiar with Outlook 365 and MS Azure. Provided daily backup and file restoration requests on servers, repair and maintenance of both desktop and laptop computers, repair and maintenance of network printers, WiFi systems, routers and switches. Additional duties included interfacing with vendors and outside contractors, establishing PC refresh protocol and property exchange and being on rotational on duty call. Additional skills include; familiar with audio/video such as PA and video conference systems & HIPPA compliance. Hold several commendations & continuing education certificates from state of Texas HHSC.

Aug 1998-Nov 2000 System Support Specialist IV

Texas Workers Compensation Commission

Austin, Texas

Provided technical support for a state wide users base. Traveled to all major Texas cities to assist users with any computer problem they were having. Supervised 2 other technicians. Duties included repair and maintenance of printers, laptops, desktop systems and troubleshooting network connection issues.

EDUCATION

ITT Technical Institute

Austin, Texas

Associate of Science Degree:

Electronics Engineering Technology

Texas State University

San Marcos, Texas

120 semester hours

Criminal Justice/General Studies

References

Available upon request