Customer Service Administrative Assistant

LAKESHA REDMON

**** ********* **** *******, ** **349 404-***-****

*******.******@*******.***

OVERVIEW

A motivated professional with a verifiable record of accomplishments spanning eight years. Creative, and solution-focused. Areas of strengths include:

Microsoft Office

Organizational Skills

Team Player

General Accounting Principle

Multitask Abilities

Communication Skills

Time Management Skills

Research Abilities

Willingness to learn and grow with the company

14,000 Numeric KPH

EDUCATION

University of Phoenix, Atlanta, GA

Obtaining Bachelor Degree in Business Management 114 Semester Credit

2013

PROFESSIONAL EXPERIENCE

Overnight Stock Clerk

Labor Ready, Union City, GA

Responded to customer requests for information and service.

Provided a clean, stocked, and well zoned area.

Followed all pallet jack and equipment safety rules and procedures.

Stacked all merchandise in safe and stable manner to ensure safe work area, free of all excess debris and fixtures.

Recognized and corrected merchandising opportunities on stack bases, and end caps

Fiscal Support Specialist I

2013-2014

2003-2013

Fulton County Government, Atlanta, GA

Resolve the most complex customer service issues as a result of exceptional ability to promptly develop an action plan for all concerns and satisfy customers.

Construct, compose, and edit correspondences.

Committed to assist other departments with confidential documents.

Interpret County laws, rules and regulations and assists in the development of departmental policies and procedures as required.

Provide administrative and customer service support to managers and supervisors, which include maintaining calendars and special presentations for senior events.

Cashier

Mrs. Winners Chicken, Atlanta, GA 2009-2010

Received and disbursed money with the use of a cash register by processing cash, credit or debit card transactions to better serve customers.

Computed and recorded total of transactions, counted money in cash drawers to ensure amounts are correct and have adequate change.

Reviewed and received invoices from vendors, matched codes and documents, posted transactions to ledgers and journals.

Administrative Assistant

Clayton County Family and Children Services, Morrow, GA 2002-2003

Revised the Clayton County Cares Handbook, updated TANF recipient's information, and made numerous copies for the Community Resource Specialist.

Organized files for the Christmas Wish List for foster children. Customer service duties (internal and external) including prepared and delivered packages/toys for foster children.

Helped irate clients with problems and referred them to the right department.

Entered vital information into the IDS Computer System for transmittal to the State Office System for the Social Services Program Director.

Answered the switchboard telephone system, sorted and delivered mail to the Director and Deputy Director.

Developed tables and guidelines from English to Spanish version of the Food Stamp/TANF application for the Eligibility Intake Supervisor.

Computer Systems Operator/ Customer Service Representative 1999-2001

United Parcel Service, Atlanta, GA

Head Administrative Assistant over Consignee Billing Department.

Trained lower-level clerical staff.

Monitored electronic computer based alarm systems to process business and other data according to operating instructions.

Contacted the appropriate authorities in case of emergency due to the offset of security alarms.

Followed up with manager on site about the alarm/emergency.

Performed data entry assignments and routine duties where some judgment is required when communicating with customers, coworkers, supervisors and intercompany personnel.

Maintained principles and practices of customer service of the organization.

REFERENCES

Promptly furnished upon request.

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