Customer Service
Resume:
Erica Arroyo
Round Rock, Texas 78681
*********@*****.***
Professional Objective:
To obtain a position in a team driven, positive and productive environment that will enable me to utilize my excellent customer service and interpersonal communication skills, as well as my leadership qualities. Also seeking a position that offers growth based on dedication and proven ability.
Education:
Charles Akins High School
2001-2005
2008-2009 Austin Community College
Experience:
Leasing Agent
Springs at Round Rock
Round Rock, Texas
06/18-Current
Review and follow up with all leads and prospects daily as outlined by policy and procedures
Show apartments and answer prospective residents questions about pricing, floor plans, amenities, and other offerings the property provides
Prepare leasing agreements, verify applications and follow up on applicants including resident screening
Maintain prospect and resident records in compliance with company standard using online tools
Conduct outreach marketing efforts
Patient Services Representative (PSR)
Carus Dental
Austin, Texas
10/11-06/18
Check in and out new and established patients
Follow up with patients through continuing care to complete various procedures
Knowledgeable of day to day use of insurance plans, deductibles and types
Verify insurance daily for patients based on treatments provided
Assist in the coordination of the doctors, dental hygienists and the patient to ensure that appointments are met as well as confirmed
Answers patients questions for any and all billing issues involving insurance coverage
Answer any questions regarding next step in dental procedures or treatment plans
Respects and maintains patients confidentially according to HIPAA regulation
Assistant Store Manager
A’gaci Too
Austin, Texas
11/09-10/11
Ensured all operational responsibilities are carried out for both opening and closing procedures.
Maintained standards of operation for total store including visual presentation, security/shortage control, and human resources.
Responsible for building the business and driving sales on a daily basis.
Ensured housekeeping and safety standards are upheld throughout the entire store.
Properly train new fashion consultants and constantly motivate my team to strive for success
Team Lead/Manager
Target
Austin, Texas
09/04- 11/09
Ensured customer satisfaction and took the necessary procedures to handle guest complaints and offered logical solutions
Evaluate and write reviews for Team Members
Managed a team by showing and advising how to improve daily job duties to facilitate the daily operations of the store, provided learning opportunities
Responsible distribution of monies to team members working at registers as well as balancing funds prior to, during and after shift changes and after store hours.
Responsible for securing all coupons, cash, and checks and the end of each business day
Prepared work schedule for my Team Members by accommodating, prearranged plans, vacations and illness as efficiently as possible while keeping the operation of store staffed and productive.
Attributes:
Trustworthy, ethical and discrete, uncompromised work ethic
Committed to superior customer, client and patient service
Confident and poised in interaction with individuals at all levels
Detail-oriented and resourceful in completing projects
Able to multi-task effectively
High sense of urgency regarding time management
Knowledge of insurance terms
References Available Upon Request
Contact this candidate