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Customer Service

Round Rock, Texas, United States
August 22, 2018

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Erica Arroyo

**** *’Connor Dr. Apt. ****

Round Rock, Texas 78681


Professional Objective:

To obtain a position in a team driven, positive and productive environment that will enable me to utilize my excellent customer service and interpersonal communication skills, as well as my leadership qualities. Also seeking a position that offers growth based on dedication and proven ability.


Charles Akins High School


2008-2009 Austin Community College


Leasing Agent

Springs at Round Rock

Round Rock, Texas


Review and follow up with all leads and prospects daily as outlined by policy and procedures

Show apartments and answer prospective residents questions about pricing, floor plans, amenities, and other offerings the property provides

Prepare leasing agreements, verify applications and follow up on applicants including resident screening

Maintain prospect and resident records in compliance with company standard using online tools

Conduct outreach marketing efforts

Patient Services Representative (PSR)

Carus Dental

Austin, Texas


Check in and out new and established patients

Follow up with patients through continuing care to complete various procedures

Knowledgeable of day to day use of insurance plans, deductibles and types

Verify insurance daily for patients based on treatments provided

Assist in the coordination of the doctors, dental hygienists and the patient to ensure that appointments are met as well as confirmed

Answers patients questions for any and all billing issues involving insurance coverage

Answer any questions regarding next step in dental procedures or treatment plans

Respects and maintains patients confidentially according to HIPAA regulation

Assistant Store Manager

A’gaci Too

Austin, Texas


Ensured all operational responsibilities are carried out for both opening and closing procedures.

Maintained standards of operation for total store including visual presentation, security/shortage control, and human resources.

Responsible for building the business and driving sales on a daily basis.

Ensured housekeeping and safety standards are upheld throughout the entire store.

Properly train new fashion consultants and constantly motivate my team to strive for success

Team Lead/Manager


Austin, Texas

09/04- 11/09

Ensured customer satisfaction and took the necessary procedures to handle guest complaints and offered logical solutions

Evaluate and write reviews for Team Members

Managed a team by showing and advising how to improve daily job duties to facilitate the daily operations of the store, provided learning opportunities

Responsible distribution of monies to team members working at registers as well as balancing funds prior to, during and after shift changes and after store hours.

Responsible for securing all coupons, cash, and checks and the end of each business day

Prepared work schedule for my Team Members by accommodating, prearranged plans, vacations and illness as efficiently as possible while keeping the operation of store staffed and productive.


Trustworthy, ethical and discrete, uncompromised work ethic

Committed to superior customer, client and patient service

Confident and poised in interaction with individuals at all levels

Detail-oriented and resourceful in completing projects

Able to multi-task effectively

High sense of urgency regarding time management

Knowledge of insurance terms

References Available Upon Request

Contact this candidate