Sales Customer Service

PAUL MENSING

707-***-**** **** Clearview Circle

***********@*****.*** Benicia, CA 94510

SUMMARY

Extensive experience in a wide range of business operations and collections, including escalation, mentoring, and report creation. Recognized by management as a results-oriented and solution driven individual. Effective communicator and problem solver who enjoys supporting the achievement of overall company goals and objectives.

PROFESSIONAL EXPERIENCE

NOBLE FOODS, INC. dba THE HAPPY EGG COMPANY

Senior Revenue Deduction Analyst 2017- 2018

Reviewed bank statements and auto-lockbox daily. Applied customer payments per the check remittances or emails from ACH customers.

Obtained deduction backup directly from customers or from their web portals. Sent backup to the sales team for approval. When approved, processed credits to clear short paid invoices.

Researched aged invoices to reduce past due balances for accounts such as Walmart/Sam’s Club, Safeway, Kroger and SuperValu.

Created month-end reports pertaining to deductions, past due balances, and promotional activity reconciliation to review with management.

Compiled purchase orders and bill of ladings to bill customers on a weekly basis, ensuring that the pricing and quantities were accurate. Sent invoices packages via EDI or email.

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LAWRENCE BERKELEY NATIONAL LABORATORY

General Accountant (Contractor) 2016

Analyzed financial awards ready for close-out. Researched and corrected irregularities in system output results and/or reconciliations.

Performed financial award close-out actions in Click Commerce- eSRA.

PLUM ORGANICS, INC.

Credit Collections Analyst 2014 – 2015

Maintained accurate and timely posting of all customer deductions.

Validated deductions against promotional calendars and contractual obligations.

Worked with Field Sales to identify & reconcile questionable deduction and credit issues.

Performed collection duties, insuring that past due balances are addressed in a timely manner.

Significantly reduced past due balances for the following major accounts: Toys R Us, Target, Kroger, Safeway, UNFI, C&S Wholesale, Supervalu.

NESTLE DREYERS ICE CREAM COMPANY

Credit Specialist (Collections) 2002 – 2012

Performed collection duties for a wide variety of customers including national accounts such as Wal-Mart, Exxon-Mobil, Costco and Target. Worked with delinquent accounts to reduce past due balances while maintaining excellent customer service. Researched and resolved deductions and short payments in a timely manner. Resolved payment issues for Cash Application Department.

Conducted monthly aging reviews with management and regional sales offices. Identified key account issues and formulated action plans and deadlines. Received numerous commendations for the thoroughness and effectiveness of these meetings.

Maintained $15 million in receivables in 12 western and central states.

Significantly reduced over 60 days past due balances and consistently exceeded Days Sales Outstanding targets, resulting in greater working capital.

Participated in new hire interviewing, hiring decisions and training.

Proficient knowledge of Oracle Financial R12, MS Office, Hyperion Financials Models.

IBM CORPORATION

Contract Implementation Specialist (IBM Global Services) 2000 - 2002

Developed close working relationships with Project Managers and Project Executives to provide support in a variety of pre- and post-sales areas.

Coordinated and led weekly backlog calls to validate opportunities and ensure forecast accuracy

Compiled key contract elements and submitted audit-ready contract packages.

Tracked and forecasted consultant and subcontractor labor and expenses. Provided cost and profit analysis.

Offloaded responsibilities from Project Executives, allowing them to spend more time on the bid and proposal process.

Successfully implemented services and consulting contracts totaling over $30 million annually with consistently high levels of quality.

Collections Management/Asset Management 1991 - 2000

Accounts receivable support for small, medium and large accounts including Intel, NASA, Chevron, and Wells Fargo, as well as state and local government and higher education accounts throughout the western United States.

Performed asset management including contract preparation and order entry.

Maintained customer inventories. Prepared and processed maintenance contracts.

Consistently surpassed established collection objectives. Collected in excess of $50 million per year.

EDUCATION

B.A., Business Economics, University of California, Santa Barbara

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