Colden Brown

Multiple Disciplines and Industry Professional

EMAIL

ac6rxv@r.postjobfree.com

PHONE

832-***-****

Skills

Account Management

Customer Success

Organizational Development &

Effectiveness

Performance Improvement

Sales Management

Sales Operations and Support

Active Listening

Workflow Management

Social Media Marketing

Revenue Growth

Market Penetration

Microsoft Office

Process Improvement

Sales

Consulting

Management

Negotiation

Sales Operations

Customer Relationship

Management

Account Management

Salesforce

Continuous Improvement

Process

Education

Work Experience

Oct 2013 - Present

Houston, TX

Director of Operations/General Manager

S O I HOLDINGS LLC

• Start-Up Entertainment & Real Estate entity.• Established networks of professional relationships.• Business Development B2B/B2C ; conducted market research analysis• Human Resource management; interviewing, training, evaluations and on-boarding.• Team building, mentored, directed and communicated among cross-functionalities via various SaaS platforms and SM platforms• Resource allocation and logistics; business, events, and service.• Product development and management, managed time to market and market penetration; including forecasting, statistical analysis, resource mobilization and other deliverables.• Implemented sales profitability objectives.• Created analytical solutions, drafted proposals; managed expectations.• Developed, implemented product-marketing strategies, advertising campaigns, promotions.• Proactive utilization of digital mediums; Social Media Marketing via analytics (Twitter, Google, IG, Facebook).• Financial resource budgeting operations, maximization of investments for increased efficiency• Created pricing through researched analytics to ensure deliverables via distribution networks for distribution of products.• Daily accounting and bookkeeping (general ledger, trial balance, AC/AP, P & L statements).• Reviewed performance activity, identified areas for cost reduction or improvement; results-based budgeting.• Financial management, budgets, designated, monitored and created parameters and critical indicators of performance.• Supply Chain management to confirm deliverables via services and materials within budgetary limits.• Protected intellectual properties of clientele; Digital Stream activities, Internet & traditional Radio.• Branded all intellectual property rights.• Merchandise development and eCommerce creation • Negotiated, drafted contracts; quote to cash process. • B2B maintenance of short/long-term business relationships (distributors, audio engineers, contractors, e-commerce, and OEM); customized solutions and innovative proposals. Jul 2020 - Aug 2022

REMOTE, TX

2 Disaster Center Customer Service Representative

SBA

• CONTRACT EMPLOYEE VIA SHIFT SMART • Slack, Zendesk, SaaS, SAP • Researched and responded to customer inquiries using analytical abilities and problem-solving skills. • Communicated effectively orally and in writing with various internal and external customers to accomplish program objectives and goals. • Responded to various customer inquiries, Education

B.S.

SOCIOLOGY

UNIVERSITY OF HOUSTON

M.S.

DIGITAL SOCIOLOGY

VIRGINIA COMMONWEALTH

UNIVERSITY

ranging from routine to complex, and provided detailed information to the public regarding SBA's EIDL, EIDL Advance, and PPP COVID-19 disaster programs. • Assisted borrowers in completing loan closing documents and answering questions regarding the loan closing and disbursement process. • Operated various computer systems to research customer inquiries, record call activity, and prepare appropriate forms and letters. • Managed customer accounts • Explained products and benefits • Provided excellent technical support • Provided policy and service information • Assisted customers with a warm and professional attitude • Answered general questions • Managed client records • Performed data entry for loan submissions • Resolved customer information and complaints • Responded to claim inquiries • Call Center Management Feb 2007 - Jul 2011

Houston, TX

Director of Sales

KB HOME

• Exceeded forecast & stretch KPIs by no less than 45% each year.• Progressively responsible for consistently evaluating contracted staff performance, interviewing talentfor opportunities, and evaluating candidates as needed; human resource management.• Trained & Mentored 135+ New Home Sales Counselors. Responsible for team achieving unprecedented43% Visit to Contract & 85% Start to Close conversion rates closing an average of 200 homes per year;17:1 Referral ratio converted 75% to Contract.• Implemented Salesforce (C3) and Microsoft Enterprise SaaS and cloud technology throughout the Houston Division, Salesforce (C3)Corporate Trainer & Lead Support for Houston Division.• Primary Point of Contact for all HUD Housing Programs B2C and Internal KPIs concerning training, implementation of HUD eligibility, placement, processing, and utilization.• Researched and presented to external and internal upper management channels reporting per Federal, State, and Local inquiries relating to all HUD programs.• Progressively responsible for sales logistics and profitability objectives through identifying marketplace opportunities.• Progressively responsible for back-end administration organization.• Organized, Conducted, and Led Weekly & Quarterly Cross-Functional collaborative meetings directly with Construction, Customer Service, Operations, Mortgage Lenders, and Title Companies to ensure compliance & success in reaching the division's forecast gross sales, start & closings.• Established short/long-term business relationships with customers (distributors & contractors) by providing information, guidance, and delivering cost-effective, customized solutions and innovative proposals.• Analyzed competitors' knowledge related to assigned product lines and markets.• Managed and supported Reps and Contractors by delivering product training and sales presentations, responding RFQs, and resolving cancellations, warranty, and on-time delivery issues. • Oversaw the Management of mortgage processing, underwriting, title checks, appraisal verification, and closing procedures.

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