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Sales Customer Service

Location:
Manvel, Texas, United States
Salary:
100000
Posted:
August 22, 2018

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Resume:

Colden Brown

Transactional Engineer, Corporate Trainer, Coach & Mentor ~ CRM, Finance, Hospitality,

Mortgages, Real Estate, Sales ~

ac6rxv@r.postjobfree.com

Summary

Over 20+ years of sales, marketing, business development and training experience with an extensive background in customer service, sales and talent management over various industries. Strong leadership abilities and analytical talent coupled with excellent interpersonal communication skills which allows me to effectively work independently and/or in a team context. Specialties: CRM, SMO, Saas, Sales Management, Mentoring & Coaching, Training, Cross Functional Collaboration, Salesforce, Infrastructure Implementation, Customer Relations, Public Speaking, Pricing Strategies, Market Analysis, Contract Negotiations, Operations, Project Management, Improvement of Processes, Forecasting/Budgeting, Presentations, New Market Development, Motivational Speaker, Call Center Management, Documentation Specialist, Competitive & Margin Analysis, Internal & External Retention Strategy, Recruiting, Potential Analysis, Process Analysis, Mastery of Establishing Relationship & Referral Generation Experience

CEO

November 2013 - Present

● Start Up LLC handle all aspects of business development including forecasting & statistical analysis.

● Responsible for achieving sales and/or profitability objectives through identifying marketplace opportunities, qualifying customer needs, developing and presenting solutions proposals, managing orders process, and coaching less-experienced colleagues.

● Ascertain target markets, conduct market analysis, develop marketing plans, create & coordinate Social Media Marketing, create and initiate advertising campaigns.

● Tracking of Digital Stream activities, Internet & traditional Radio tracking, merchandise development, eCommerce creation, A&R for Independent Label, artist booking, travel coordination

& market penetration.

● Establish & vet potential professional relationships, negotiate all contracts with artist, producers, vendors & service providers.

● Responsible for the branding & protection of all intellectual property via mechanical rights registrations, performance rights registrations, copyright registrations & trademark registrations. Page 1

● Actively developed and identified prospect opportunities by networking, conducting marketing research and analysis, and making sales calls

● Built and maintained short/long-term business relationships with customers (distributors, audio engineers, contractors, e-commence, and OEMs) by providing information, guidance, and delivering cost-effective customized solutions and innovative proposals.

● Handle all accounting activities (general ledger, accounts receivable & payable, P&L statements). Timeshares Sales Consultant - Owner Line at Holiday Inn Club Vacations March 2017 - March 2018 (1 year 1 month)

● Closing Rate of 40% during peak season and 25% during slow season

● Less than 1% rescission rate during entirety of career

● Responsible for achieving sales and/or profitability objectives through identifying & qualifying customer needs, developing and presenting solutions proposals, managing orders process, and coaching less-experienced colleagues.

● Perform competitor product conversion and comparison to maximize opportunities for assigned product lines and markets.

● Maintained up to date market and competitor knowledge related to assigned product line and markets.

Senior Credit Consultant

December 2011 - December 2013 (2 years 1 month)

Henley & Henley PC Credit Law is an US Credit Consultation company based out of Dallas, TX that provides B2C & B2B, Credit Repair & Restoration, Debt Negotiation & Settlement plus Debt Collector Lawsuit Defense.

● Responsible for achieving sales and/or profitability objectives through identifying marketplace opportunities, qualifying customer needs, developing and presenting solutions proposals and managing orders process.

● Actively developed and identified prospect opportunities by networking, conducting marketing research and analysis, and making sales calls.

● Performed competitor product conversion and comparison to maximize opportunities for assigned product lines and markets.

● Worked with credit group and accounting department in responding to AR collection issues.

● Perform competitor product conversion and comparison to maximize opportunities for assigned product lines and markets.

● Attended industry trade-shows to network with customers, advertise services, and built a positive name, image, and reputation for the organization.

● Maintained up to date market and competitor knowledge related to assigned product line and markets.

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● Analyzed TransUnion, Equifax & Experian credit reports to target areas for credit improvement, developed financial game plan to assist clients in qualifying for mortgages while on payment plans for our services.

New Home Sales Counselor at Beazer Homes

April 2012 - November 2013 (1 year 8 months)

Beazer Homes USA is a Fortune 500 American homebuilding company based in Atlanta, Georgia.

● 35% Visit to Contract & 95% Contract to Close conversion rate.

● Increased the Customer Service ratings in all under-performing communities by 30%-40%.

● 20% - 25% net revenue capture versus industry average of 11% per home closed.

● B2C sales presentations while extensively utilizing SDFC & CRM in addition to training sales counselors on the efficient & effective usage of system.

● Perform competitor product conversion and comparison to maximize opportunities for assigned product lines and markets.

● Maintained up to date market and competitor knowledge related to assigned product line and markets.

● Actively developed and identified prospect opportunities by networking, conducting marketing research and analysis, and making sales calls.

● Responsible for achieving sales and/or profitability objectives through identifying marketplace opportunities, qualifying customer needs, developing and presenting solutions proposals, and managing orders process.

● Perform competitor product conversion and comparison to maximize opportunities for assigned product lines and markets.

● Initiated, processed and supervised the mortgage processes for prospective borrowers from initial visit to title close including title checks and verified appraisals. Credit Counselor ~ Affiliate Program at Lexington Law Firm April 2010 - November 2011 (1 year 8 months)

Lexington Law is a private institution that partners with regional bar cerfitied lawyers for consumer credit counseling; debt removal, debt negotiations, etc.

● Responsible for achieving sales and/or profitability objectives through identifying marketplace opportunities, qualifying customer needs, developing and presenting solutions proposals and managing orders process.

● Actively developed and identified prospect opportunities by networking, conducting marketing research and analysis, and making sales calls.

Page 3

● Performed competitor product conversion and comparison to maximize opportunities for product lines and markets.

● Worked with accounting department in responding to AR collection issues.

● Perform competitor product conversion and comparison to maximize opportunities for assigned product lines and markets.

● Maintained up to date market and competitor knowledge related to assigned product line and markets.

● B2C analysis of TransUnion, Equifax & Experian credit reports to target areas for credit improvement, presented proposals to assist clients in qualifying for mortgages. Director of Sales at KB Home

February 2007 - July 2011 (4 years 6 months)

● Responsible for achieving sales and/or profitability objectives through identifying marketplace opportunities, qualifying customer needs, developing and presenting solutions proposals, managing orders process, and coaching less-experienced colleagues.

● Actively developed and identified prospect opportunities by networking, conducting marketing research and analysis, and making sales calls.

● Trained & Mentored 135+ New Home Sales Counselors; as RSM supervised teams of 10-20 Sales Counselors to outsell Regions by 3:1 ratios

● As a Regional Sales Manager led teams of 10-20 Sales Counselors over 3-5 communities to consistently outsell the other 10-15 communities combined by 3:1 Ratio.

● 43% Visit to Contract & 85% Start to Close conversion rates closing an average of 200 homes per year; 17:1 Referral ratio, converted 75% to Contract.

● Exceeded forecast & stretch goals by no less than 45% each year

● Implemented SFDC (C3) within the Houston Division, SFDC Corporate Trainer & Lead Support for Houston Division.

● Organized, Conducted and Led Weekly & Quarterly Cross-Functional collaborative meetings to ensure compliance & success in reaching the divisions forecast gross sales, starts & closings.

● Built and maintained short/long-term business relationships with customers (distributors & contractors) by providing information, guidance, and delivering cost-effective customized solutions and innovative proposals.

● Maintained up to date market and competitor knowledge related to assigned product line and markets.

● Managed and supported Reps and Contractors by delivering product training and sales presentations; responding RFQs, resolving cancellations, warranty, and on time delivery issues.

● Managed the mortgage processing, underwriting, title checks, verified appraisals and closing procedures

Director Of Admissions at Corinthian Colleges, Inc. January 2003 - November 2006 (3 years 11 months)

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● 35% Lead to Appointment conversion rate, 60% Appointment Show rate, 90% Start Rate, 65% Graduation & Retention rate, 60% job placement rate; 20:1 referral ratio.

● Managed and supported 20+ Reps by delivering product training and sales presentations; responding resolving enrollment cancellations, retention rates and graduation issues.

● Actively developed and identified prospect opportunities by networking, conducting marketing research and analysis, and making sales calls.

● Worked with finance and accounting departments in responding to AR collection issues.

● Responsible for achieving sales and/or profitability objectives through identifying marketplace opportunities, qualifying students needs, developing and presenting solutions, managing enrollment process, and coaching less-experienced colleagues.

● Perform competitor product conversion and comparison to maximize opportunities for assigned product lines and markets.

● Maintained up to date market and competitor knowledge related to assigned product line and markets.

● Attended Community Outreach Programs & Industry Job Fairs to network with prospective students & educators, advertised services and built a positive name, image and reputation for the institution.

● Public Speaking, complex situational problem resolutions, utilized public & private resources and assistance programs to alleviate student's personal stress indicators so they could complete their education.

Account Executive at New Horizons Computer Learning Centers September 2002 - December 2002 (4 months)

As an Account Executive my responsibilities included generating new C-Level B2B contacts through cold calling, service existing public & private sector accounts, effectively align training options with customer needs, enrolling students, submitting class requests, ordering courseware, on-site & remote presentations, and consultative sales. Accomplishments Included:

• Increased revenue with assigned existing accounts by 25%

• Recaptured Prairie View A&M Univ., South Texas College of Law & T.S.U. accounts

• Secured new business contracts with Department of Homeland Security and Immigrations & Customs Enforcement (I.C.E.)

Reservation Sales Agent at Northwest Airlines

February 1997 - July 2002 (5 years 6 months)

As a Reservation Sales Agent my responsibilities included domestic & international direct ticket sales, passenger customer service, establishing new frequent flyer accounts, training new agents, and generating affiliate revenue.

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Accomplishments Included:

• Generated $6M+ in direct ticket revenue

• Top Affiliate Commission Earner through packaging Alamo/National Car Rentals & Hotels.com

(2000-2002)

• Summit Club Member: Domestic Direct Ticket Sales $2M+ (1999-2001)

• Summit Club Member: International Direct Ticket Sales $1.5M+ (1997 & 1998)

• Top 5 National Reservations Sales Agent 2000 & 2001 Primary Paralegal, Publications Clerk

February 1988 - June 1996 (8 years 5 months)

Responsible for maintaining & updating Military Law Center legal library and elaborate military filling system, investigating legal records for similarities of judgments, general clerical, training NCO, communications liaison, claims adjustments, knowledgeable of Uniform Code of Military Justice

(UCMJ).

Team Attendant at Seattle Supersonics

June 1983 - June 1986 (3 years 1 month)

Provided in game assistance to the Sonics and visiting teams bench during all home games, assistance with team uniforms, distributed towels and drinks to players prior, during and after games, cleaned the floor during breaks and time-outs. Accomplishments Included:

Being named Lead Team Attendant thus promoted from Home Locker Room to running operations in the Vistor's Locker Room plus attending to the Referee's Locker Room. Education

University of Houston

Bachelor’s Degree, Sociology - Minors: Economics, 2014 - 2015 Activities and Societies: National Honors Society, International Dean's List Society, Sociology Student Association.

Houston Community College

Associate’s Degree, Accounting and Business/Management, 2014 - 2014 University of Houston - Downtown

Bachelor's Degree, Sociology, 2014 - 2014

Activities and Societies: Dean's List Summer 2014

University of Houston

Accounting, 1987 - 1990

Honors and Awards

KB HOME Accomplishments, Beazer Homes Accomplishments, Summa Cum Laude, Dean's List, Dean's List, Dean's List, Dean's List, Dean's List, Dean's List, Dean's List, Dean's List, Dean's List Page 6

Colden Brown

Transactional Engineer, Corporate Trainer, Coach & Mentor ~ CRM, Finance, Hospitality, Mortgages, Real Estate, Sales ~

ac6rxv@r.postjobfree.com

Contact Colden on LinkedIn

Page 7



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