Customer Service Employee Relations

Lisa Fiedorowicz

*** **** ***** *****

Battle Creek, MI 49014 404-***-****

**********@*****.***

http://www.linkedin.com/pub/lisa-fiedorowicz/11/40b/45a

Objective:

To obtain a position in Human Resources that will utilize my experience, knowledge, and skills to fulfill the needs, vision, mission, and values of the company.

Career Profile:

Enthusiastic, results driven HR Professional with extensive experience in directing all areas of Human Resources. Executing HR best practices to align the objectives of the organization while maximizing employee potential by fostering a positive work environment that promotes employee morale by developing interpersonal relationships within all levels of the organization.

Key Responsibilities Handled:

Goal oriented self-starter with high attention to detail and sense of urgency

Perform employee on boarding and plan training and development.

Lead execution of all field based on boarding and off boarding.

Manage all aspects of HR administration (including compliance, employee changes, policy interpretation).

Maintain employee files. Process all changes to employee records.

Serve as primary point of contact for managers and employees on all HR related matters. investigations, files, data gathering and analysis.

Headed a team of 12 in all aspects of HR functions.

New hire Orientation.

Annual talent reviews, recruiting.

Assist with communication efforts including newsletters, organizational announcements, and meetings.

Maintain accurate and up to date employee files and records in electronic and paper form.

Created and implemented training of 30 employees for all new processes (Ehire, Etrain, time keeping systems).

Developed, documented, and established training procedures where none existed.

Prepare confidential reporting for HR functions including EEOC reporting, monthly turnover, and retention rates.

Develop, implement and interpret policies, procedures, and best practices for employee relations, recruiting strategies, safety, compensation, record keeping, and benefit administration.

Lead efforts in employee recognition and engagement, manage employee of the month, present award monthly in meeting.

Audit and maintain personnel, benefits, and medical records.

Benefits administration.

Experience in administration of health & safety initiatives, employee leaves, garnishments, and workers compensation.

Strong verbal and written communicator, able to interact with all employee levels and a team-player with a high degree of integrity.

Ability to manage multiple priorities simultaneously and demonstrate a high degree of organizational skills and attention to detail in a fast paced, growing business environment.

Technical Skills:

Oracle

SAP

PeopleSoft

Case Management systems

Proficiency in Microsoft Word, Excel, and PowerPoint

Professional Skills:

Training and Development

Compensation and benefits

Relationship Management

Organizational development

HR compliance

Performance management

Extensive HR and customer service experience

Previous Employers:

Park Springs, LLC, Stone Mtn., GA, February 2016 – April 2018

Northgate Arinso, Norcross, GA, November 2009 – June 2011

Sears Holdings & Co., Tucker GA, May 1995 – April 2009

Education:

Georgia Gwinnett College, Lawrenceville GA

Bachelor of Education, Early Childhood Education, December 2013, Magna Cum Laude

Georgia Perimeter College, Clarkston, GA

Associates of Science, Business Administration, High Honors

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