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Manager Customer Service

New Iberia, Louisiana, United States
August 22, 2018

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Kelly M. Hebert



Experience with personal injury case management, employee management, payroll, bookkeeping, customer service, computer programs and marketing.

Accustomed to working independently, as a team and remotely.


Car Sales

POSH Preowned; Lafayette, LA-2016-2017

Car sales

Office Manager, Bookkeeper, Case Manager

Melkoninan, P.A., Personal Injury Law Firm; 2006-2016

Clerical duties, including faxing, filing, typing, scanning and answering phones

Hire and train employees

Maintain employee records, administer and track pay rates, vacation pay and bonuses

Look after full office management, including purchasing stationary and supplies, arranging maintenance and repair of equipment, paying bills, etc.

Prepare, process and distribute payroll

Prepare quarterly payroll tax forms and payments

Manage checking and trust accounts, including drafting checks, posting an preparing bank deposits

Perform monthly reconciliation of business operating accounts and three other LLC’s

Perform monthly three-way reconciliation of attorney client trust accounts

Prepare monthly settlement reports for paralegals and attorneys to chart progress

Perform client intakes and prepare intake reports for attorney review

Enter and maintain client files in client management program

Establish relationships with new office locations and promote marketing

Implement and maintain paperless law office


Home Shopping Network; 2008-2009

Live on air product modeling

Front Desk; 2007-2008

Harbour Ialand Tanning Salon

Waitress; 2005-2006

Zeus Cafe’


Microsoft Office

Adobe, Intuit Payroll

Intuit Quickbooks

Fax-age online fax service

Easy Soft legal accounting software

My Checkbook accounting software

Bioelectronix Timekeeper

Abacus Legal case management

Cosmolex legal case management

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