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Manager Customer Service

Location:
Kennesaw, Georgia, United States
Salary:
65000
Posted:
August 22, 2018

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Resume:

Johnathan M. Revetti, MBA

** ****** **, ******, ** 30132

ac6rxm@r.postjobfree.com 615-***-****

SENIOR LEVEL OPERATIONS MANAGER

An experienced multifaceted business development manager with a diversified background, including budget development, P&L management and review, skilled in identifying capital opportunities and qualifying expenditures to maximize facility usage for operational efficiency. Versed in progressive human capital management, key account negotiation, and leadership training. Maintain full responsibility for all safety committees and OSHA compliance. Leader in implementing lean operating methods and deploy renewed marketing directions, team incentive driven rewards for improved delivery processes with excellent communication and motivational capabilities.

BUSINESS ANALYSIS COMPENTENCIES

Multiple Facility-Oversight

Transportation Management

Capital Project Manager

Strategic Implementation

Safety & OSHA Compliance

Risk Management

Business Development

Process Management

P&L Accountability

Fleet Management – 75 power units

Full Staffing Responsibilities

Workflow Processes & Implementation

Customer Relations & Issue Resolution

RELEVANT EXPERIENCE

Professional Parts Group - Atlanta, GA - 11/2017 – Current

General Manager

Directing the daily operations at the Professional Parts Group distribution center in the greater Atlanta area, our focus on servicing the niche market of specialized automotive collision repair parts has experienced accelerated growth. Implementing a dedicated effort to partner with local customers has rendered significant gains in my first 6 months at the facility. Developing better lines of communication with procurement team identifying deficiencies in inventory levels has ignited our replenishment efforts that have become a notable improvement at the shop level. Initiated inter-company daily transfer process that has broadened our product offering, enhancing not only our growth in that time but supporting regional growth. Daily dispatch of twice-a-day deliveries to the greater metro area supplemented by dedicated overnight deliveries to partnered shops has stimulated a new customer interest in having their product available and ready upon opening the facility. Developing this partnership and model has rendered significant efficiencies in delivery times, shop repair times, along with reductions in variable delivery expenses.

Key Accomplishments

Implement daily inspection protocol to render 17% rate of return – a 19% location improvement.

Restructure daily delivery times and departure schedules to better meet customer expectations.

Develop efforts to improve inventory levels and accuracy – a 24% rate of increase in inventory value.

Oversee implementation of regional distribution shuttle to fortify regional growth.

Cultivate location expectation with customer service focus – cumulative percentage increase in sales in first 6 months of 21%

Identify opportunities for asset acquisition, personnel recruitment and training, and maintain all facility training and maintenance responsibilities.

LKQ – Keystone Operations - Atlanta, GA - 01/2014 – 06/2017

Operations Manager

Overseeing the daily operations at the LKQ regional distribution hub in the greater Atlanta area. Of the more than 600 global locations, this LKQ distribution hub has grown 12% to be in the top 3 in the company regarding both number of parts available and in inventory value of aftermarket automotive parts during my tenure. Because of this accelerated growth in available inventory the facility plays host to cross-dock functions offering overnight servicing to 36 outlying locations blanketing the southern corridor. These lanes are fulfilled through owned and leased asset operations with a mix of permanent personnel operators and temp to hire operators and executed as inter organizational FTL operations. Maintaining the successful operation of Southeast Regional hub for distribution and local profit center focused on achieving $42M sales budget forecast through COGNOS reporting and deploy daily branch operations plan.

Key Accomplishments

Developed process reducing workflow footprint by 50%, slashed rate of shipping errors by 33%.

Identified efficiency opportunity that rendered a 25% improvement in our cross-dock departure times and operations.

Implemented daily scrap reduction plans to save 15% off expected annual scrap budget; ESTIMATED $210,000 LOCATION SAVINGS ANNUALIZED.

Guided 4 consecutive YoY reductions in OSHA reportable incidents and accidents, to include a 37% reduction YTD in the current year over fiscal year 2016.

Trained in multiple asset management software suites to include RoadNet, GeoTab, ARI and Donlen Fleet Services software to improve fleet maintenance monitoring.

Manage cross-dock facility with 150 associates and maintain 75 powered units at the Atlanta hub for daily delivery.

LKQ – Keystone Operations - LaVergne, TN - 04/2012 – 12/2013

Operations Manager

While at the LKQ distribution hub in the greater Nashville area, this mini cross-dock facility distributed to two additional metropolitan locations in the LKQ network fulfilled through inter organizational FTL operations. This LKQ distribution hub has grown 25% to be in the top 25 in the company regarding both number of parts available and in inventory value of aftermarket automotive parts during my tenure. Because of this accelerated growth in available inventory the facility was offered the opportunity of satisfying a new e-commerce segment focusing on the DIY repair market. Maintaining 3 facilities with 55 associates for regional and local distribution also functioning as profit center focused on achieving $26M sales budget forecast through COGNOS reporting and deploy daily branch operations plan.

Key Accomplishments

Key account growth in e-commerce sales segment from $1.7M to $4M; 18-MONTH ACCOUNT GROWTH OF 135%.

Maintained annualized damage and return rates fewer than 2%; REDUCTION OF 76% ON ACCOUNT.

Developed daily, weekly, and monthly reporting for sales tracking, rate of error, and managed damage claims.

Conducted business analysis for associate productivity, order fulfillment, and route delivery planning.

Initiated scrap reduction program to come in 20% under projected budget; $79,000 LOCATION SAVINGS ANNUALIZED.

LKQ – Keystone Operations - LaVergne, TN - 08/2011 – 03/2012

Warehouse Manager

Supervise the route drivers, dispatcher, and warehouse associates to include guiding, assigning, and training personnel to receive, store, and distribute automotive parts. Oversee and assign warehouse personnel to insure that orders are pulled timely, accurately and that they are loaded and unloaded for customers promptly. Plan the dispatching of trucks for delivery of product customers. Manage the inventory through nightly cycle count process and responsible for managing all phases of inventory controls.

Key Accomplishments

Worked directly with satellite managers to ensure accurate delivery of sold and stock product on a daily basis.

Met branch headcount budget requirements while maintaining 100% reduction in temporary labor expenses.

Established continuous quality improvement system in accordance with the automotive collision repair industry.

Hampton Inn and Suites - Warren, PA - 06/2009 – 08/2011

Front Desk/Night Auditor

Manages all duties of the front desk operation, including reservations and guest services. To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis. Perform all audit procedures as required by the hotel.

Key Accomplishments

Certified in On-Q Customer Service Suite used as guest directory and global hotel management inventory software.

Produced nightly reports from daily financial data, update guest portfolios, and maintain all guest accommodations.

Primary functions; accounting principles, hotel inventory management, customer relations.

Chapel Digital Mapping - Warren, PA - 06/2006 – 12/2010

Quality Control Data Specialist

Conducts visual inspection of photographic and digital data used to build digital mapping software for National Electric distribution co-operatives. Must train and show competence using various software suites for developing end-user product and identify circuit disruption issues. Will familiarize with various electrical distribution components and basic high-voltage distribution networks.

Key Accomplishments

Coordinated office and field crew efforts to eliminate connectivity problems to achieve maximum daily efficiency.

Experienced in Esri™ mapping software, daily AutoCAD use and editing, circuit continuity, and GIS software building.

Conducted inspection on 1,000-40,000 points of interest per day for use with national electric distribution networks.

EDUCATION

GANNON UNIVERSITY MBA 3.5, FINANCE 05/2014

UNIVERSITY OF PITTSBURGH BS 3.4, BUSINESS ADMINISTRATION 04/2009

JAMESTOWN BUSINESS COLLEGE AS 4.0, INFORMATION TECHNOLOGY 05/2006



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