Sign in

General IT Support Technician

Grand Rapids, Michigan, United States
August 22, 2018

Contact this candidate


David Steadman

**** ********* **. *.*.

Grand Rapids, Mi. 49507

616-***-**** cell

Objective Statement:

To advance my career in the IT field where I can use my technical and customer service skills to improve a company’s productivity and help me grow my skills and abilities in the field.

Technical Certifications

MTA: Microsoft Technology Associate - Networking Fundamentals

SDP: Service Desk Professional

MTA: Microsoft Technology Associate - Windows Operating System Fundamentals

MCTS: Windows 7 Configuration

MVA certifications for Windows 10


PC ProSchools: Grand Rapids, MI Graduated: May 2012

Computer Hardware Fundamentals

Windows Operating System Fundamentals

Microsoft Office 2010 Suite

Security Fundamentals

Windows Server Fundamentals

Networking Fundamentals

Database Administration Fundamentals

Service Desk Professional and ITIL Concepts

Emerging Technologies and Website Hosting

Windows XP Configuration / Deployment / Administration / Troubleshooting

Windows 7 Configuration / Deployment / Administration / Troubleshooting

Windows Server 2008 Network Infrastructure / Configuration / Administration

Windows Server 2008 Active Directory / Configuration / Administration

Technical Skills

Hardware maintenance and replacement

Windows Operating System installations

Windows Operating System configurations and troubleshooting (including Windows 10)

Network and TCP/IP configuration and troubleshooting

Network hardware installations and configurations

Wired and wireless networking / 802.11 standards

File and permission management

Microsoft Office 2010 product support: Outlook, Word, Excel, PowerPoint, Visio, Access

Managed and configured Microsoft Office 365

Data backup and restoration procedures

Operating System Imaging

Basic HTML knowledge

Mobile device support and configuration (Android and iOS)

Optimize software

Hardware knowledge

RJ-45 wire repair

Skills in maintaining, creating, and routing RJ-45 Cat 5 and Cat 6 cables

Work History

Manufacturers Supply Company May 2014 – Current

IT Tech Support Analyst

Jim Mol – President

Managed Helpdesk operations

Maintained Desktop computers, printers (paper and label), scan guns,

and all IT equipment as pertaining to my job role including wireless equipment.

Maintained after hour support 365 days / year

Maintained Active Directory

Aided support for all company servers

Fusion-IT February 2014 – March 2014

IT Level 1 Helpdesk Technician

Curt Irwin– Owner

Learn about server troubleshooting as pertaining to help desk role

Answer customer phone calls

Troubleshoot any level 1 help desk calls that came in

a.Desktop support calls

b.Password resets via active directory

c.Blocking / unblocking mail through the Barracuda web filter

d.Escalation of all level 2 calls

Spectrum Health October 2013 – February 2014

Technician Contractor – Iconma Kelly Services Contract

Terese Nejman – IS Supervisor

Troubleshooting / Repair of Win XP & Win 7 computers, laptops, tablets, devices

Troubleshooting / Repair of PPID’s and PAC’s computers

Working with hospital ticketing system

Working with clinical and medical technologies that supports the hospital

Working in a team environment to accomplish functionality throughout the hospital

Complete Tech Solutions May 2013 – June 2013

Field Installer – Robert Half Technology Contract

Nathan Peters – Owner

Ran over 5000 Ft. of Cat5e cable through walls / ceilings

Replaced credit cards machines at various restaurants / stores

Worked with and installed punch down panels

Terminated Cat5e cable ends

Installed cash registers at Dollar General Stores

Routed Cat5e cable through business buildings

Replaced receipt machines at department stores

Replaced security cameras / TV’s at Walgreens

Sedona Technologies: October 2012 – February 2013

IT Installer – IBM / State Farm Insurance Project

Jennifer Sharer – Project Manager

Exchanged out computers from Windows XP to Windows 7

Troubleshot average of 6 PC’s daily, resulting in overall company performance

Advised on office efficiency which resulted in increase in office performance and customer satisfaction

Exchanged out printers and AIO printers, average of 5 printers daily

Exchanged out servers with NAS devices

Asked to train others in the field after 4 months of being hired

Worked solo on job sites

Have referrals from customers acknowledging my good performance

MS Companies: August 2012- September 2012

IT Temp

Edited documents in Microsoft Excel

Made new spreadsheets in Microsoft Excel

Kent Records Management: January 2012 – August 2012

IT Intern

BJ Ash – IT Supervisor

Cabling Cat 5 and Cat 6

Diagnostics of computer hardware / software

Windows 7 and Windows XP troubleshooting and configuration

Android and IPhone network connections

Network Administration with wired and Wi-Fi

Server Administration with Microsoft Server 2008 R2

Troubleshoot wired/wireless printers and scanners

Same Day Delivery: April 2011- October 2011

Delivery Driver

Delivery of factory and warehouse products

Customer service with deliveries

Communication with Nextel phones direct connect

Excessive time management skills

Best Buy: November 2006- April 2011

Home Delivery

Home Theater Sales

Inventory (Shipping and Receiving)

Mahrya John – Store Manager

Managed and coordinated outgoing deliveries on proprietary system

Organized and maintained store surplus and inventory

Home Theater sales and installations

Mastered company owned operation system

Assisted Customers with questions

Handled customer complaints

Rent -A-Center: October 2003- November 2006

Home Delivery Driver

Grand Rapids, MI

Computer diagnostics, repair, and reformats

Computer sales and customer support

Home Theater sales and installations

Military Experience

U.S. Navy

VS-41: San Diego, CA October 2001- March 2003

Aviation Electronics Tech.

Electrical wiring troubleshooting on S-3b aircraft

Night shift manager in charge of 6 people

Quality Assurance Inspector of the S-3b Air Refueling Tanks

VRC-30 Detachment 5: Atsugi, Japan August 1997- August 2001

Aviation Electrician

Electrical wiring troubleshooting on C-2b aircraft

Took charge of aircraft launches as a Plane Captain

Supervisor of aircraft ground equipment

Contact this candidate