General IT Support Technician
Resume:
David Steadman
Grand Rapids, Mi. 49507
616-***-**** cell
******************@*****.***
Objective Statement:
To advance my career in the IT field where I can use my technical and customer service skills to improve a company’s productivity and help me grow my skills and abilities in the field.
Technical Certifications
MTA: Microsoft Technology Associate - Networking Fundamentals
SDP: Service Desk Professional
MTA: Microsoft Technology Associate - Windows Operating System Fundamentals
MCTS: Windows 7 Configuration
MVA certifications for Windows 10
Education
PC ProSchools: Grand Rapids, MI Graduated: May 2012
Computer Hardware Fundamentals
Windows Operating System Fundamentals
Microsoft Office 2010 Suite
Security Fundamentals
Windows Server Fundamentals
Networking Fundamentals
Database Administration Fundamentals
Service Desk Professional and ITIL Concepts
Emerging Technologies and Website Hosting
Windows XP Configuration / Deployment / Administration / Troubleshooting
Windows 7 Configuration / Deployment / Administration / Troubleshooting
Windows Server 2008 Network Infrastructure / Configuration / Administration
Windows Server 2008 Active Directory / Configuration / Administration
Technical Skills
Hardware maintenance and replacement
Windows Operating System installations
Windows Operating System configurations and troubleshooting (including Windows 10)
Network and TCP/IP configuration and troubleshooting
Network hardware installations and configurations
Wired and wireless networking / 802.11 standards
File and permission management
Microsoft Office 2010 product support: Outlook, Word, Excel, PowerPoint, Visio, Access
Managed and configured Microsoft Office 365
Data backup and restoration procedures
Operating System Imaging
Basic HTML knowledge
Mobile device support and configuration (Android and iOS)
Optimize software
Hardware knowledge
RJ-45 wire repair
Skills in maintaining, creating, and routing RJ-45 Cat 5 and Cat 6 cables
Work History
Manufacturers Supply Company May 2014 – Current
IT Tech Support Analyst
Jim Mol – President
Managed Helpdesk operations
Maintained Desktop computers, printers (paper and label), scan guns,
and all IT equipment as pertaining to my job role including wireless equipment.
Maintained after hour support 365 days / year
Maintained Active Directory
Aided support for all company servers
Fusion-IT February 2014 – March 2014
IT Level 1 Helpdesk Technician
Curt Irwin– Owner
Learn about server troubleshooting as pertaining to help desk role
Answer customer phone calls
Troubleshoot any level 1 help desk calls that came in
a.Desktop support calls
b.Password resets via active directory
c.Blocking / unblocking mail through the Barracuda web filter
d.Escalation of all level 2 calls
Spectrum Health October 2013 – February 2014
Technician Contractor – Iconma Kelly Services Contract
Terese Nejman – IS Supervisor
Troubleshooting / Repair of Win XP & Win 7 computers, laptops, tablets, devices
Troubleshooting / Repair of PPID’s and PAC’s computers
Working with hospital ticketing system
Working with clinical and medical technologies that supports the hospital
Working in a team environment to accomplish functionality throughout the hospital
Complete Tech Solutions May 2013 – June 2013
Field Installer – Robert Half Technology Contract
Nathan Peters – Owner
Ran over 5000 Ft. of Cat5e cable through walls / ceilings
Replaced credit cards machines at various restaurants / stores
Worked with and installed punch down panels
Terminated Cat5e cable ends
Installed cash registers at Dollar General Stores
Routed Cat5e cable through business buildings
Replaced receipt machines at department stores
Replaced security cameras / TV’s at Walgreens
Sedona Technologies: October 2012 – February 2013
IT Installer – IBM / State Farm Insurance Project
Jennifer Sharer – Project Manager
Exchanged out computers from Windows XP to Windows 7
Troubleshot average of 6 PC’s daily, resulting in overall company performance
Advised on office efficiency which resulted in increase in office performance and customer satisfaction
Exchanged out printers and AIO printers, average of 5 printers daily
Exchanged out servers with NAS devices
Asked to train others in the field after 4 months of being hired
Worked solo on job sites
Have referrals from customers acknowledging my good performance
MS Companies: August 2012- September 2012
IT Temp
Edited documents in Microsoft Excel
Made new spreadsheets in Microsoft Excel
Kent Records Management: January 2012 – August 2012
IT Intern
BJ Ash – IT Supervisor
Cabling Cat 5 and Cat 6
Diagnostics of computer hardware / software
Windows 7 and Windows XP troubleshooting and configuration
Android and IPhone network connections
Network Administration with wired and Wi-Fi
Server Administration with Microsoft Server 2008 R2
Troubleshoot wired/wireless printers and scanners
Same Day Delivery: April 2011- October 2011
Delivery Driver
Delivery of factory and warehouse products
Customer service with deliveries
Communication with Nextel phones direct connect
Excessive time management skills
Best Buy: November 2006- April 2011
Home Delivery
Home Theater Sales
Inventory (Shipping and Receiving)
Mahrya John – Store Manager
Managed and coordinated outgoing deliveries on proprietary system
Organized and maintained store surplus and inventory
Home Theater sales and installations
Mastered company owned operation system
Assisted Customers with questions
Handled customer complaints
Rent -A-Center: October 2003- November 2006
Home Delivery Driver
Grand Rapids, MI
Computer diagnostics, repair, and reformats
Computer sales and customer support
Home Theater sales and installations
Military Experience
U.S. Navy
VS-41: San Diego, CA October 2001- March 2003
Aviation Electronics Tech.
Electrical wiring troubleshooting on S-3b aircraft
Night shift manager in charge of 6 people
Quality Assurance Inspector of the S-3b Air Refueling Tanks
VRC-30 Detachment 5: Atsugi, Japan August 1997- August 2001
Aviation Electrician
Electrical wiring troubleshooting on C-2b aircraft
Took charge of aircraft launches as a Plane Captain
Supervisor of aircraft ground equipment
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