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OperationsManager/Administrative Assistant

Houston, Texas, United States
August 22, 2018

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Kelly Long

713-***-**** **** Sandtown Circle Houston, Texas 77064


Senior-level administrative assistant/office manager a highly dynamic, professional, skilled and qualified administrative assistant/office manager with diverse knowledge of handling administrative tasks, managing employees and overseeing day to day responsibilities as operations manager. Seeking a position as Executive Administrative Assistant/Office Manager to utilize my proficiency and knowledge in a renowned organization.

Professional strengths:

Possess thirty-three years of professional experience as Executive Assistant/Office Manager

Possess excellent organization and management skills

Goal oriented and ability to handle multiple tasks

Proven track record in customer service like managing front desk operations and customer service department, processing sales order and communicating reliable information to customers

Proficient in working customer bids and contracts, maintained customer contracts

Proficient in account setup and maintenance

Ability to resolve complex departmental problems

Proficient in basic operating systems like Microsoft Word, Excel, Outlook, Vista, Windows XP and the Internet

Possess excellent written and verbal communication skills

Possess extensive administrative and customer service skills

Ability to maintain good relationship with customers and employees

Professional Experience

Stephens Office Supply, Inc./HiTouch Business Services

Senior Administrative Assistant/Operations Manager (1984–2016)

Coordinate with various staff for operational support activities of the company; serve as a liaison between departments and President in the resolution of day-to-day administrative and operational problems.

Provide administrative/secretarial support for the President and Sales Team (15 Sales Reps) such as assisting visitors and resolving a range of administrative duties, problems and inquiries.

Worked all customer bids and contracts and maintained contracts for customers.

Operate desktop computer to compose and edit correspondence and memoranda, verbal direction and from knowledge of policies of established departments/divisions; prepare, compose, type, edit and distribute agendas and minutes of numerous meetings, customer proposals, quotes and contracts.

Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also includes travel and lodging arrangements.

Managed the end-to-end operational processes for 15 sales professionals

Partnered with multiple teams to structure and simplify processes and tools aligned to the organization

Mentored new business partners on internal tools, programs, timelines, and processes

Tracked and analyzed staff compensation and benefit charges to ensure budget alignment

Executed training events

Assisted the President with HR aspects for ~50 employees, including hiring, performance reviews, workforce reductions, workforce cost reports, and annual employee surveys

Prepared and tracked purchase orders for vendors

Allocated office space for new hires


Advocate for the Customer

Dedication to Excellence

Exceptional Admin/Operation Manager

Teaming for Success

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