Customer Service Support

Martre Walker

**** ***** ******** **. *******, IL 60608

312-***-**** ******.******@*****.***

Objective: I am looking for a full-time

position at your company.

EDUCATION: Wright College, Chicago, IL Graphic Design 2011-2012 & Roosevelt High School, Chicago, IL High School Diploma 2007 -2010 Skills: C omputer Operations: Windows and Mac Microsoft Office Suite: Proficient in Microsoft Word, PowerPoint and Excel. Tech: Photoshop, Lightroom, Final Cut, iMovie, Quick Books, Social Media Networking (Facebook, Instagram, Twitter ) and web design (fixing website and update all website content) Carrier Sales Rep: Load Delivered Logistics 10/2017 to right now

-Continuously prospect and on-board quality carriers to ensure we are able to execute according to our customers’ shipping requirements

-Procure competitive market rates by negotiating pricing with carriers on both the spot and contracted levels

-Establish and maintain relationships within your network

-Build and deepen internal relationships within the Load Delivered client-facing teams to grow your book of business

-Leverage Load Delivered technology to focus more on relationship building and higher level sales strategy Operation Associate: Team Lead, Uber for Uber Freight Department; Chicago, IL 11/2016 -10/2017

- O peration Support and T ime Management Support : Assisting Operation Managers day to day work of operations and prioritize workload. Customer Support: Planning and Adjusting all scheduling in the internal system for weeks ahead for the customer; Tracking, Trace and Dispatching: Dispatching and Tracking Freight loads in Key-point Systems, Internal Tools, in putting all proper data for the load coverage into the system and enter all carrier info in the system as well;Carrier Capacity and Outreaching: Reaching out to new client building relationship with Clients, creating over 20 Lead transfers a day, as well 200- 189 call volume a day for all outreaching purposes;On-Boarding and Tech Support: On-Boarding Carriers with the proper insurance form and carrier packet forms;Tech Support: helping with app issues and Noting all issues and app setup support with Carriers;Admin Assisting and Sale Assisting: Adjusting Rate Cons, Entering all Lumper Fee, Truck Orders Not Use Fee’s, Driver Assist in the system internal tools, admin duties as well, assisting with all emails chains and close out all unnecessary data points in the system, Internal Networking: between Customer Managers and Customer Reps and Carrier Reps and Account Managers acting as back support for the company, System Updating: Zendesk, Key-point System, Internal Tools, and Gmail, Uchat Platform. Customer Service Representative, Maximus; Chicago, IL 07/2016-11/2016

-C ustomer Service Skills and Call Volume: 100 to 65 calls a day and handling all client issues and problems over the phone, Being empathetic on each call and being understanding towards each clients on the phone;Admin Support: Sending out emails, creating case files, searching case files and creating applications, F ixing all machine issues and C ollecting all reject mail, sorting mail;Project Knowledge: Knowledge of the project for Michigan Subsidy for the elderly;Data Entry: Process all information on case, Application Processing, Researching Cases and Linking Documents on each case. Weekend Sale Representative United Airlines/Chase Bank; Chicago, IL 01/2016-07/2016

-S ale Support- In following of sale support we would use customer service skills to help the customers during the sale. Face to Face Sale- Sales for credit card for united airlines from Chase Bank we pitch every hour on the hour for 8 hours a day or 12 hours a day; Product Knowledge- We must know all the product knowledge of what come with the card and what the card affords our clients. Team Lead- team lead handle all paperwork, timesheet entries and assisting with sale sheet end of day numbers.

Operation Associate, SMS Assist; Chicago, IL 05/2015-01/2016

-Computer Support & Data Entry: Accurately documenting the information that is provided on all calls;Telephone Support and Customer Service: Answering all incoming phone calls from clients, providing friendly and helpful customer service on every call. Quality Insurance:Handle on all client relations problems and solve the matter base on protocol, direct client through the systems to benefiting the needs as well. Information Specialist CHRobinson; Chicago, IL 09/2014 -04/2015

- Telephone Support & Customer Service: Answering all incoming phone calls from clients, providing friendly and helpful customer service on every call; Logistic Support: Marinating strong performance standards, including efficiency, dependability and productivity on all logistic support matters for Clients, In-house Relations with Reps and Truck Drivers;Computer Support & Data Entry: Accurately documenting the information that is provided on all calls, using Starling Program, Navisphere, Microsoft Office and Skype/Flash to message point people in the company. Admin Assistant/Receptionist Lakeshore Temp Agency; Chicago, IL 03/2014 -08/2014

-Telephone Support: Answering all calls and directing calls to other departments;Admin Support: Filing, Copying and Scanning and Emailing Organizing for the office. Project Support: Support staff on varies task and projects as need;Computer Support: working on various computer programs and software . Customer Service Representative NORC at the University of Chicago; Chicago, IL 09/2014-02/2014

-Customer Services: handle the respondents complains and issues with the respondents on the phone, writing up all the respondents answer on the computer for survey. Telephone Support: Answering all inbound and outbound call for National Opinion Research Center;Project Knowledge: National Immunization Survey for the Center for Disease Control and California Health Coverage Survey for the California Health Exchange;Computer Support: Working with a Computer Program called Voxco and Schedule Source, working on the survey on computer. Confidential Certifications for all studies. Dispatcher SEB Security; Chicago, IL 10/2013- 8/2014

-Telephone Support: Answering all phone calls for the company;Schedule Management: Reviews Schedules, schedule guards at stores, handle all schedules issues;Note Taking: Writing up reports on guards and incidents reports. Customer Services: Writing up all vendors request for guards and handling customer complaints because of guards;Computer Support: Roll Call is checking in and out guards in on the computer in Dispatch Database.

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