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Administrative Assistant Customer Service

Atlanta, Georgia, United States
August 22, 2018

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Kyshana M. Triplett



Highly skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly

and effectively.

Strong communications and organizational skills.

Effective communicator who seeks positive resolution to problems through active listening and commitment to integrity.

Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency while achieving organizational objectives.


Gogo LLC November 2017 – Present

Facilities Coordinator

Conduct interviews for qualified reception applicants and make recommendations for next steps

Train all newly hired receptionist

Conduct Onboarding for all new hire employees

Provides direction/information to vendors, service providers, and property managers as required to ensure excellent coordination/execution

Coordinate the implementation of new third-party vendor relationship and ensure compliance with all internal processes

Negotiate vendor contracts to ensure cost efficient rates or bid out new vendors to reduce spending

Assists with timely review and processing of invoices for payment

Enter monthly expense reports

Correspond to and solve ticket through Zendesk ticketing system

Coordinate and assist with planning of company hosted events

Provide services such as shipping, room set up, stocking break rooms, ordering office and break room supplies, stocking break rooms, etc.

Manage multiple small facility related projects on a consistent basis

Work diligently with property management to ensure we follow all building regulations as it pertains to service work

Gogo LLC June 2015 - December 2017


Welcomes visitors by greeting them and assisting them with signing into the Envoy system

Welcome new hires take their key card photos, and escort them to the training room for Onboarding

Register visitors using a web-based Visitor Management System

Answer incoming calls on main number and transfer to the appropriate party

Support Executive Assistants and staff with coordinating catering deliveries and meeting the caterer

Assist Executive Assistants with various task (filing, ordering catering, scheduling travel, input expense reports, etc.)

Administer all visitor and/or temporary keycards, through the CCure system

Backup for Facilities team for shipping, receiving, and USPS mail sorting and delivery when Facilities team is short-staffed

Negotiate pricing with various catering vendors to provide more cost-efficient catering options to save the company money

AAA Checkmate October 2013-June 2015

Administrative Assistant/ Customer Service Representative

Process incoming/outgoing calls on a multi phone-line

Pre-qualify customers for new and refinanced loans

Troubleshoot problems with customer’s accounts

Place collection calls to customers with delinquent accounts.

Responsible for notifying customers of mailed bonus checks.

Handle refinance marketing calls

Enter data into spreadsheet for bonus customers and return customers

Perform general office duties (faxing, coping, emailing, etc

Maintain accounts payable spreadsheets

Preprocess loans for refinancing and new customers

Augusta Gardens Assisted Living, Augusta, GA June 2011-August 2013

Receptionist/Administrative Assistant

Welcomed visitors by greeting them in person or on the telephone; answering or referring inquiries

Successfully provided hospitality service arrangements as requested by staff

Established, maintained, and updated files, databases, records, and other documents

Monitored the use of office supplies and equipment

Sorted, reviewed, screened and distributed incoming and outgoing mail

Prepared, composed and ensured timely responses to a variety of routine written inquiries

Maintained accounting ledgers by posting account transactions

Retained financial historical records by filing accounting documents

Coordinated catering for company meetings

Resourcefully arranged conference room reservations


Moraine Valley Community College 2014-Present

Remedy Health Career Center 2013-2013

Kennedy-King College 2010-2011


Microsoft Office: Advanced Skills in Outlook, Word, Excel, and PowerPoint

Dynamic NAV Software

Concur Software


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