Business manager

Seema George

+1-404-***-**** / *************@*****.***

Experienced customer-oriented marketing professional with strong analytical skills and highly collaborative entrepreneur with a history of success in strategic business leadership. Distinguished as a reliable source of solutions and initiatives for the complex issues faced by businesses, with expertise in messaging, strategy, operations governance, project management and operations governance. Excellent communication skills.

CORE SKILLS & COMPETENCIES

• Marketing

communications

• Project management

• Business & financial modelling

• Operations management

• Business partnerships

• Business strategy

• Policy & procedures

EDUCATION

• Masters’ in Business Administration (MBA) 2003 I.E.S Management Institute, Mumbai

• Bachelor of Science in Mathematics 2001 University of Mumbai PROFESSIONAL EXPERIENCE

Business Manager Lifeline Repairs July 2014 – Present Grew business 30% year on year. Responsible for client relationship management, marketing communications and superior end-to-end customer experience. Ensure operational excellence of the center and that all aspects of the center run effectively and cohesively.

• Instituted the company’s culture, operating & policy framework, emphasizing focus on enterprise customers. Spearheaded initiatives toward resolving variances of customer issues, offering value and pricing based solutions. Drove operations excellence initiatives to improve business policies.

• Worked with Advertising agencies to come up with ad campaigns and promotional material. Set up vendor booths and went with different clients to promote the business. Retirement Planning Specialist Infosys McCamish Systems, LLC. Mar 2008- Jan 2009

• Effectively sourced prospective clients, capitalizing on referrals, assessing customer needs, through collaboration, delivering the full resources of Bank of America and Merrill Lynch to the client, and delivering highly customized solutions to meet client needs

• Recommending investment products and services suitable for prospects and clients based on their objectives, resources, time horizon, risk profile and preferences Bank Teller Bank of America April 2004-July2005

• Provided account services to customers, by receiving deposits and loan payments, cashing checks, issuing savings withdrawals . Performed special requests, safe deposit procedures.

• Cross sells bank products by answering queries, informing customers of new services and product promotions, anticipated customer’s needs. Automated QA Testing course completion at Semafor Technologies Feb-April 2006

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