Social Media Customer Service

Marcus Dunlap

**********@*****.*** 703-***-**** Burke, VA www.linkedin.com/in/marcus-dunlapgmu/

HIGHLIGHTS OF QUALIFICATIONS

* **** ** ********** ** the ability to administrate confidential information and strict policies.

3 years of enhanced recruitment, outreach, and data input skills through various organizations.

6 years of planning and coordinating experience through collaborative committees and panels.

Professional Project Planning and Management Communication and Social Media

Skills Conflict Resolution and Teamwork Training, Instructing, and Advising Consulting and Analysis Growth Mindset and Budgeting

Education George Mason University Fairfax, VA

Bachelor of Business Administration, Decemb2018

Major: Psychology; GPA: 2.8

Experience Property Management Intern, Bernstein Management Corporation Washington, DC 2016

Provided superior customer service and property management administration support organization and leadership team.

Serves as point of contact for office, audits of records and databases, lease management and ad-hoc requests.

Manages lease applications, job requisitions through applicant tracking system, sources for prospective employees, screens candidate resumes, conducts phone and culture fit interviews, and coordinates interviews for open positions.

Coordinates interview and on-boarding process from start to finish; including offer letters, employment verification, background investigations, HRIS administration (ADP), and producing new hire packets and paperwork before start dates.

University Resident Assistant, Virginia Union 2014-2017

Maintain accurate record keeping of HRIS and employee PTO and vacation accruals

Develop content for social media based on knowledge of company objective and vision

Register for campus career fairs, including creating and posting advertising

Assisted in the recruitment and hiring of personnel

Developed and maintained appropriate performance tracking

Sales Associate, Ross 2013

Provided top-notch customer service when answering the phone, working the sales floor, and answering

customer questions; prepared the sales floor to enhance the customer experience while maximizing sales, Operated and handled cash through the stores operating system

Leadership Generation Act Student Association Richmond VA (2016-2017)

Develop strategy to increase student participation

Organize events for students and Alumni

Led Conflict Resolution session for executive board

Examine and update the Chapter Bylaws with the VP of Judicial Affairs for 66 active brothers.

Evaluate an average of 10 judicial cases and spearhead solutions per academic term.

Enforce the Chapter’s risk management policies in weekly meetings and chapter events.

Teen Board Treasurer Jack and Jill of America, Inc Northern VA

Ambassadors Association (2017)

Responsible for teen chapter funds

Volunteer to feed the homeless

Advocated through motivating others to help children through donations or volunteer action

Presented speeches and awards to donators on behalf of organization

Technology Microsoft Office, MS Excel, Access, Word, Outlook, SPSS

Interests Track and Field, Gaming, Social Media Researcher, reading

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