Customer Service Office Receptionist

Madeline Oaklander

323-***-**** - ***********@*****.***

Core Competencies

• Verbal and written communications skills

• Multi-line phone systems

• Data entry

• Customer/patient relationships

• Microsoft Excel and Word

• Day end balancing and Quickbooks

Work Experience

Khalsa Chiropractic / Los Angeles, CA

Receptionist 2009-2012; 2014-Present

• Manage front desk area, including greeting patients, answering the phone, and scheduling appointments, often simultaneously

• Manage appointment scheduling and reminders

• Manage incoming and outgoing phone calls on a multi-line phone system

• Multitask in a fast-paced environment while maintaining an organized and relaxing environment for the patients

• Perform filing and data entry

• Manage inventory for sales items and office supplies

• Close at the end of the day; reconcile daily payments received

• Receive, track, and distribute mail, email, fax, and packages

• Operate and maintain printer, fax machine, and credit card terminal

• Maintain cleanliness of the office and stock supplies for reception, restroom, and treatment rooms Various Companies: Arborist 2012-2014

Worked on a team in fast-paced, high stress environments. Climbed trees and operated chain saws and large equipment in order to prune and fell trees.

• Limbwalker Tree Company / Louisville, KY

• Arbor Care of East Tennessee / Knoxville, TN

• Mellinger Tree Service / Los Angeles, CA

Contract work 2007-2009; 2014-2016

• Los Angeles Bass Works - Administrative Assistant/Receptionist Designed systems to track inventory; created a scheduling system; managed customer service; maintained a clean and orderly office environment.

• Oaklander Landscaping - Landscaping Consultant

Designed and installed small landscapes; subcontracted as foreman of a crew on high end maintenance jobs.

• Rama Singh Khalsa - Construction Assistant

Provided assistance to general contractor during home construction project Education

Santa Monica College Associate Degree, Liberal Arts

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