Administrative Assistant Customer Care

CHARMIN G. GEORGE

Atlanta, Ga 404-***-****

*********@******.*** https://www.linkedin.com/in/charmin-george/

I offer over a six-year track record in office management, administrative support, IT help and data entry. Experiences include billing/invoicing, payroll administration, customer care, account management,

database administration, document preparation, travel/meeting coordination and project/program

support.

Highly motivated, energetic, and detailed oriented, with the ability to stay on task for extended periods

of time. Driven to improve current systems and create solutions to problems with excellent

communication skills while multi-tasking at an extremely fast paste.

EXPERIENCE

APRIL 2015 – PRESENT

OFFICE MANAGER, u.s. legal support

•Reviewed, audited and submitted law firm/job assignments to all divisions each week

•Managed data involving various internal databases at one time.

•Utilized CRM system to make sure updates are done and create reports as

necessary to manage business.

•Generate detailed reports to analyze data for sales and sales management.

•Increased company revenue by 29,000 a year through analyzing and cutting monthly cost on promotional disbursement programs.

•Ensured information is accessible and distributed to responsible parties and stakeholders.

Managed internal communications as it relates to providing account management to internal customers.

JULY 2012 – APRIL 2015

ADMINISTRATIVE ASSISTANT, zpaper

Functioned as liaison between supervisors, professional staff, department head, other departments,

and outside agencies, gathering and relaying information as needed.

Created daily/weekly/monthly reports, company releases, invoices, brochures, purchase orders, edited policies, procedures, and other materials for company operations.

Received and responded to inquiries, concerns, and complaints from other unit staff, collaborating entities and the public; provided resolution or directed to the proper department/entity.

Identified solutions for interdepartmental operations to promote increased efficiency in the work unit.

Coordinated schedules for meetings, equipment repair, and interdepartmental functions, projects, and travel arrangements.

MARCH 2010 – JULY 2012

ADMINISTRATIVE ASSISTANT, atlanta school of massage

Promptly greeted and checked in all guest, received, and reviewed various reports, records, documents, plans, lists, and forms for verifying accuracy and completeness.

Made copies of pertinent documents and materials for efficient retrieval.

Booked all appointments, and set all client schedules for students. Created logs for school maintenance procedures use of automated office systems, e.g., computers, telephones, fax machines, photocopiers, calculators.

Performed computer-related tasks with word processors, database systems, spreadsheet programs, report presentation packages, calendar schedules, electronic file maintenance.

SEPTEMBER 2008 – MARCH 2010

IT HELP DESK ANALYST, WIPRO TECHNOLOGIES

Handled video conferencing setups, telephones faxed and scanned documents to the right department.

Ensured all issues were documented cause and resolution closed in incident reports.

Escalate and referred unresolved issues to Level two when appropriate. Setup and support desktop and mobile devices.

Utilized IP Config, Microsoft Outlook, Excel, PowerPoint, Word 2007, Service now ticketing. Managed network connectivity (patch cables, switch and router infrastructure)

Supported internally developed software suite, including assisting in QA.

EDUCATION

JANUARY 2017 – PRESENT

ENVIRONMENTAL SCIENCE

GPA. 3.8

SKILLS

Problem resolution

Time management abilities

Critical thinking

Word, Excel, PowerPoint

Outlook, Access, Google spreadsheets

QuickBooks, Salesforce, Google calendar

ACTIVITIES

Studying alternative energy sources Studying the environment Science Reading Writing Gym

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