Customer Service Manager

Shelly Lee

***** ***** **** ****, ***** *****

936-***-**** ***********@*****.***

Objective: To obtain a professional position utilizing my managerial, interpersonal, organizational, and communication skills while contributing to the growth and profitability of an organization that demands and rewards a commitment to excellence.

EXPERIENCE:

M Group Ventures Peach Creek, LLC

Manager of St. Nick’s Green Country Store and RV Campground. April 10, 2017 to Present

Responsibilities: Ensure our guests and visitors receive the highest quality service; store staff training and scheduling; professionally field requests for information; inventory control; park cleanliness and maintenance assignments; monthly newsletter for guests; accounts receivable; customer reservations; on call and onsite 24/7; guest and customer PR.

Lowe’s Home Improvement

Sales and Service Manager. March 30, 2011 to April 7, 2017

Responsibilities: Oversee day to day operations and personnel in delivery, receiving, and stocking the store. During my career with Lowe’s I experienced a variety of positions that allowed me to have exposure to departmental management, customer service, commercial sales, credit and special order sales coordinating, Voice Team Captain, and coordinator for Lowe’s Heroes projects 2015 and 2016.

Texas Renaissance Festival

Vendor, Wedding, and Group Events Coordinator. June 19, 2006 to December 17, 2010

Responsibilities: Coordinate all aspects of 300+ vendors with 429 vending locations; professionally field requests for information; coordinate and oversee all facets of wedding and group events; set up, design, and supervise wedding promotional events; accounts receivable of $3+ million annually; supervisory responsibilities; update and present annual contracts; website updates.

Southline Equipment (now Equipment Depot)

Lead Field Service Dispatcher. November 1, 2004 to May 26, 2006

Responsibilities: Professionally field customer service requests; coordinate qualified technicians to address customer needs in a timely fashion; obtain purchase orders and credit applications from customers: communication in the field with technicians via radio and Teletrac; knowledge of Houston imperative; fast paced environment.

Areas of Expertise:

Multifaceted in customer service environments and coordinating projects. Proficient 10 key operator with accounts receivable and data entry experience. Current Notary Public and Food Handler Manager. Exposure to various computer software programs and reservation systems. Employee management, warehouse management, parts, and dispatching round out what I have to offer with sound reasoning and strong problem resolution skills.

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