Customer Service Office
Resume:
Shaela Malena ******.******@*****.***
*** ******** ***. * Bakersfield, CA 93308 661-***-****
OBJECTIVE
To obtain a permanent position in an office where I can utilize my clerical skills and learn new ideas and knowledge to develop my growth and advance within the company.
HIGHLIGHTS AND QUALIFICATIONS
Recent completion (08/16) of a Certified Clerical/Computer program as a means to increase office experience
Business skills include: Type 85 wpm (Certified) Excellent written and verbal communication abilities, Payroll, Multi line phones, Billing, Documenting
Over 3 years’ experience providing excellent communication skills - thoroughly enjoy working with people
Experienced in time management, establishing priorities, and complying with deadlines
SPECIALIZED CLERICAL TRAINING & CERTIFICATIONS
Mexican American Opportunity Foundation- Certified Clerical/Computer Course Bakersfield, CA
Certifications:
MS Word / PowerPoint / Excel
Customer Service
Ten-Key 120spm
Filing: Alpha/Numeric
Telephone Etiquette
Cash Handling
Quick Books
Business Calculations
WORK EXPERIENCE
Foodsco 09/16 to Present
Cashier/ Customer Service Clerk Bakersfield, CA
Assist Foodsco customers with a variety of inquiries
Perform customer transactions using 10 key to input over 300 memorized codes
Office Depot 01/15to 02/16
Cashier Bakersfield, CA
Stocked and marked prices on shelves and items
Received payment by cash, check, credit cards, vouchers, or automatic debits
Supervised supply, storage and accessibility of items in order to ensure an adequate supply without excessive oversupply
Answered customer’s questions, and provided information on procedures or policies
Account Control Technology 12/11 to 02/13
Portfolio Representative Bakersfield, CA
Established and maintained effective and cooperative working relationships with clients
Multi-tasked and prioritized accounts
Reconciled customer disputes as they pertained to payment of outstanding balances
Entered data, prioritized and managed multiple responsibilities including set-up of repayment plans
Utilized computer systems to handle skip tracing, outbound and inbound calls
EDUCATION
Bakersfield & Seminole College ~ Units toward an A.A. in Human Services Bakersfield, CA
Ridgeview High School ~ Diploma / General Education Bakersfield, CA
References Available Upon Request
Shaela Malena ******.******@*****.***
115 Brighton Way * Bakersfield, CA 93308 661-***-****
PROFESSIONAL REFERENCES
Randy Martin
CEO Covenant Community Services
1700 N Chester Ave.
Bakersfield, CA 93308
Work: 661-***-****
Years Known: 6
Dick Taylor
CEO Veterans Department
1120 Golden State Ave.
Bakersfield, CA 93301
Work: 661-***-****
Email: *******@**.****.**.**
Years known: 2
Lynette Diaz
Instructor MAOF
2130 Chester Ave.
Bakersfield, CA 93301
Work: 661-***-****
Years known: 1
PERSONAL REFERENCES
Stacy Lynch
Bakersfield, CA
Years known: 1
Brittany Moore
Bakersfield, CA
Years known: 26
Serenity Hansford
Bakersfield, CA
Years known: 4
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