Customer Service Representative
Resume:
Senayda Miranda
Customer Service
Objective: Obtain a position where I can provide excellent customer service.
Employment History
Circle K
Customer Service Representative
May 2017 - Present
Provided excellent customer service. Worked as cashier. Checked in vendor's using scanner and made sure inventory was all there. Maintained clean store. Stocked merchandise and made sure it was front faced. Counted out register at beginning and end of shift. Handled customer refunds and exchanges. Answered customers questions and inquiries on products and services.
Alorica
Pharmacy Customer Service Representative
September 2015 - January 2017
Contacted patients,pharmacists and doctor's offices to resolve claims issues. Accurate data entry while completing outbound calls to patients, physicians and pharmacists. Escalated calls to supervisor when necessary and appropriate. Met productivity, schedule adherence and quality standards while keeping strong attendance. Complied with company policies and procedures.
Afni
Customer Service Representative
April 2008 - November 2013
Provided excellent customer service for Verizon Wireless. Answered incoming calls from customers with questions and inquiries on products and services. Provided technical support and basic troubleshooting. Worked with company computer system,typing 40 wpm.
El Rio Pharmacy
Pharmacy Internship/Pharmacy Technician
October 2007 - December 2007
Provided customer service. Filled new and existing prescriptions. Data entry.Answered Pharmacy phones. Inventory and returns.Set up drug distribution. Worked as cashier.
Education
El Rio Community Center
GED
Apollo College
Pharmacy Technician Program
March 2007 - January 2008
Patient Profiles.Pharmacology.Patient Communications.Prescription Distribution.Antibiotics.Over the Counter Medications.Controlled Substances. Pharmacy Math.Drug Reference.Pharmacology Computer Software.Aseptic,IV and Chemotherapy technique.
Qualifications
Experience in providing excellent customer. Data entry.Typing 40 wpm. Professional in appearance and behavior. Skilled in working with others in a group and alone. Ability to answer phones and multitask. Proper phone etiquette and computer literate. Experienced in processing payments using cash, credit cards and other payment methods. Skilled in using cash register, scanners and using basic math.
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