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Customer Service Representative

Location:
Tucson, Arizona, United States
Posted:
August 22, 2018

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Resume:

Senayda Miranda

520-***-****

Customer Service

Objective: Obtain a position where I can provide excellent customer service.

Employment History

Circle K

520-***-****

Customer Service Representative

May 2017 - Present

Provided excellent customer service. Worked as cashier. Checked in vendor's using scanner and made sure inventory was all there. Maintained clean store. Stocked merchandise and made sure it was front faced. Counted out register at beginning and end of shift. Handled customer refunds and exchanges. Answered customers questions and inquiries on products and services.

Alorica

520-***-****

Pharmacy Customer Service Representative

September 2015 - January 2017

Contacted patients,pharmacists and doctor's offices to resolve claims issues. Accurate data entry while completing outbound calls to patients, physicians and pharmacists. Escalated calls to supervisor when necessary and appropriate. Met productivity, schedule adherence and quality standards while keeping strong attendance. Complied with company policies and procedures.

Afni

520-***-****

Customer Service Representative

April 2008 - November 2013

Provided excellent customer service for Verizon Wireless. Answered incoming calls from customers with questions and inquiries on products and services. Provided technical support and basic troubleshooting. Worked with company computer system,typing 40 wpm.

El Rio Pharmacy

Pharmacy Internship/Pharmacy Technician

October 2007 - December 2007

Provided customer service. Filled new and existing prescriptions. Data entry.Answered Pharmacy phones. Inventory and returns.Set up drug distribution. Worked as cashier.

Education

El Rio Community Center

GED

Apollo College

Pharmacy Technician Program

March 2007 - January 2008

Patient Profiles.Pharmacology.Patient Communications.Prescription Distribution.Antibiotics.Over the Counter Medications.Controlled Substances. Pharmacy Math.Drug Reference.Pharmacology Computer Software.Aseptic,IV and Chemotherapy technique.

Qualifications

Experience in providing excellent customer. Data entry.Typing 40 wpm. Professional in appearance and behavior. Skilled in working with others in a group and alone. Ability to answer phones and multitask. Proper phone etiquette and computer literate. Experienced in processing payments using cash, credit cards and other payment methods. Skilled in using cash register, scanners and using basic math.



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