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All aspects of food service, customer service, operations mgmt

Gulfport, Mississippi, United States
August 22, 2018

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**** ******* *****


228-***-**** / 228-***-****

July 14, 2018

Dear Sir/Madam:

I desire to re-enter the work force. I retired in 2013 due to medical concerns which have been resolved. I am very interested in applying my management experience, education, technical skills and professionalism to help improve any company I work for. I am a retired USAF Staff Officer with various job experience both in the military and civilian work force. I am enclosing a copy of my resume for your consideration and review.

As you will note, I have proven and extensive experience, training and knowledge to offer in:

1.Operations Management, Customer Service, Cost Accounting and Inventory Control

2.Personnel Management, Training and Project Management

I am confident that I can make a valuable and immediate contribution within your operation. I would appreciate the opportunity to meet with you personally at your earliest convenience to discuss the position you are trying to fill. I can be reached at the above address and telephone number. Salary is negotiable.

Thank you for your time and consideration.


William R. Bissell

Personal Objective

A challenging position, within your organization, utilizing my management background and training skills. My prior proven civilian and military experience coupled with my other organizational and management skills show that I have a well rounded experience background which will allow me to be an immediate asset to any organization.

Summary of Qualifications

-Self motivated leader with keen managerial insight and strong leadership qualities

-- Extensive management experience in all aspects of project and personnel management, food and beverage service and customer service…

-- Has the ability to identify problems quickly and to assertively develop and implement solutions

-- Uses considerable initiative and insight to aggressively pursue business objectives

-- Takes responsibility to see that these business objectives are met

-Administrative/management experience

-- Immediately brought Food & Beverage operation from a monthly loss in excess of $1,000.00 to a profit position and kept it there throughout tenure

-- Provided overall leadership and direct supervision of all operations to ensure Annual Operating Plan goals were being met or exceeded

-- Selected, trained and motivated employees to provide the best in service and product to customers

- Instructional and communication skills

-- Proven experience as a Master Training Instructor in creating, reviewing, updating and preparing source curricula and student training materials… Experienced public speaker, accustomed to briefing both large and small groups of people to include high ranking military personnel, congressmen and foreign dignitaries...

Education and Specialized Training


Tulane university Biloxi, MS

Casino and Resort Management Post Graduate Certificate Program Mar '08

Troy state university Troy, Al

Bachelor of Science, Mathematics and Computer Science (dbl major) Jun ‘81

2.6 GPA on 3 pt scale

Community College Of The Air Force Montgomery, Al

A.S. Applied Science Mar ‘81

Specialized Training

United States Air Force Officer Training School

National Restaurant Association Serv Safe Certified,

Pepsico Food Service General Managers Training,

Various training courses in management, training and communications

Air Force Logistics Management Training Courses

Work Experience

Island View Casino Resort (Jul 06 – Jan 09) Gulfport, MS

Marketing Coordinator (Jan08 – Jan 09)

Monitors and prepares for submission Proforma and Postforma documents on special events and promotions. Review, approves and prepares all financial data for the department. Prepare all entertainment contracts and booking information for the department.

Beverage Shift Supervisor (Jul 06 – Jan 08)

Supervised on duty beverage department staff to ensure proper service to customers.. Responsible for the training of staff to ensure State and County Health Department health and safety standards are met and maintained. Conducted daily inventories of product, processing of orders to purchasing department and maintaining of par levels for beverage department to ensure uninterrupted customer service.

Bill’s Repair Service (Sep 05 – Jul 06) Gulfport, MS


Operated home repair company doing minor repair and maintenance work. Scheduled and bid all work projects.

Designed all repair plans as required.

Harrah’s Grand Casino Biloxi (Jun 05 – Aug 05) Biloxi, MS

Restaurant Shift Supervisor

Ensured completion of all front of house operations to include opening and closing reports, all bank drops and other associated paperwork for set shift.

WRB Enterprises/B&M Food Services (Oct 00 – 2013) Gulfport, MS

Catering and Special Events Coordinator

Plan, supervise and cater social functions, banquets and dinners for large and small groups.

Contracted with City of Gulfport to provide all food service for Cities Sportsplex Operation for all activities there.

GREAT SOUTHERN GOLF CLUB (Apr 01 – Feb 03) Gulfport, MS

Food and Beverage Manager (Jun 02 – Feb 03)

Operations Manager (Apr 01 –Jun 02)

Directly supervised all food and beverage employees. Defined and implemented club food program. Developed financial plans for F&B operations. Planned club social functions, banquets and award dinners with GM input. Responsible for ensuring all maintenance performed on carts and directly supervised all cart personnel. Worked with GM in planning and implementing tournaments and outings


Construction Superintendent

Managed all facets of construction for new church building. Exercises financial control over building expenditures. Scheduled and coordinated all work of different trades and verifying all work completion.

IMPERIAL PALACE CASINO (Sep 99 – Oct 00) Biloxi, MS

Table Games Dealer

Provides customer service, game security and protection of table bank

BISSELL’S KITCHEN (Aug 97 – Aug 99) Gulfport, MS


Responsible for all facets of restaurant operations and management as well as all food preparation


Senior Assistant General Manager

Responsible for driving excellence in customer service. Exercised financial control to meet unit profit margin targets. Analyzed sales, labor, inventory and controllables on daily basis. Principle trainer for new crew members. Conducted performance appraisals and determined merit awards for all employee’s.

POPPS FERRY REALTY (Feb 92 – Dec 96) Biloxi, MS


Responsible for all sales, property management and appraisals

US AIR FORCE (Feb 66 – Aug 91) Retired with Honorable Discharge

References available upon request.


J.W. Williams Troy Lanham

2311 Demaret Dr. 2557 Bryn Mawr Ave.

Gulfport, MS 39507 Biloxi, MS 39531

228-***-**** 228-***-****

Condi Mathews Robert Mott

38 47th St. 10072 Woodlands Dr.

Gulfport, MS 329507 Biloxi, MS 39532

228-***-**** 228-***-****

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