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Customer Service / Executive Assistant

Location:
Houston, Texas, United States
Posted:
August 22, 2018

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Resume:

Aviar Crawford

**** ***** ******

Houston, TX ***74

Phone: 832-***-****

Email: ac6ru0@r.postjobfree.com

Summary of Qualifications

Highly organized, detailed, and efficient with over 13 years’ experience in customer service including 4 years of Executive Assisting. Received multiple awards for outstanding customer service and going the extra mile. I am trained to meet company goals in a timely manner as well as deal with customer escalations based on company policy. Dedicated, humble, focused, and driven; able to prioritize and multitask to meet project goals. Computer skills include: MS Word, Excel, PowerPoint, and Internet.

Objective

To obtain an Executive Assistant position within an organization that would allow me to grow and utilize my vast array of skill and experience.

Professional Experience

Medical Billing & Coding certification pending

CIBT Visas, Houston, TX September 2015- Present

Visa & Passport Specialist

Assist travelers with any questions about retrieving a visa or passport

Answered a high volume of incoming calls

Oversees multiple priorities and uses organizational skills to maintain an orderly environment.

Build rapport with processing agents to serve customers efficiently and affectively

Maintain up to date knowledge of travel restrictions

Data entry/ Log and notate customer files

Acted as a liaison and maintained open communication with traveler and agent

Gap Inc., Houston, TX June 2010- September 2015

Sales Specialist

Provided customer service to internal customers

Efficiently stocked product for increased revenue of store

Handled vast amount of money transactions

Trained new employees

Maintained sales floor for more efficient shopping for customers

Data entries and clerical work

The Inside Story Ultrasound, Houston, TX May 2011- April 2014

Office Manager

Provided customer service to internal customers

Efficiently stocked product for increased revenue of store

Handled vast amount of money transactions

Trained new employees

Maintained sales floor for more efficient shopping for customers

Data entries and clerical work

Kastle Systems, Houston, TX September 2008-June 2009

Alarmist

Built rapport with internal external customer’s

Accurately entered company documents in various software programs

Followed company policies and procedures when solving customer inquires

Answered incoming customer calls in a timely manner

24 Hour Fitness, Houston, TX May 2007-July 2008

Front Desk Representative

Responsible for occasionally opening and closing the club

Greeted club patrons upon their arrival

Resolved customer complaints within company regulations

Proactively promoted and sold club products

Efficiently handled cash transactions

Education and Training

TEXAS SOUTHERN UNIVERSITY, Houston, TX August 2005- May 2014

Bachelor of Science, B.A.

TYLER JUNIOR COLLEGE, Tyler, TX August2009- December2010

Associate of Arts, A.A.

ELKINS HIGH SCHOOL, Missouri City, TX August2001- May 2005

High School Diploma

References:

Tracie Patton Former Co-worker 615-***-****

Deidra Allen Associate 903-***-****

Errol Wilks Advisor/Director 832-***-****



Contact this candidate