Customer Service / Executive Assistant
Resume:
Aviar Crawford
Houston, TX ***74
Phone: 832-***-****
Email: **********.********@*****.***
Summary of Qualifications
Highly organized, detailed, and efficient with over 13 years’ experience in customer service including 4 years of Executive Assisting. Received multiple awards for outstanding customer service and going the extra mile. I am trained to meet company goals in a timely manner as well as deal with customer escalations based on company policy. Dedicated, humble, focused, and driven; able to prioritize and multitask to meet project goals. Computer skills include: MS Word, Excel, PowerPoint, and Internet.
Objective
To obtain an Executive Assistant position within an organization that would allow me to grow and utilize my vast array of skill and experience.
Professional Experience
Medical Billing & Coding certification pending
CIBT Visas, Houston, TX September 2015- Present
Visa & Passport Specialist
Assist travelers with any questions about retrieving a visa or passport
Answered a high volume of incoming calls
Oversees multiple priorities and uses organizational skills to maintain an orderly environment.
Build rapport with processing agents to serve customers efficiently and affectively
Maintain up to date knowledge of travel restrictions
Data entry/ Log and notate customer files
Acted as a liaison and maintained open communication with traveler and agent
Gap Inc., Houston, TX June 2010- September 2015
Sales Specialist
Provided customer service to internal customers
Efficiently stocked product for increased revenue of store
Handled vast amount of money transactions
Trained new employees
Maintained sales floor for more efficient shopping for customers
Data entries and clerical work
The Inside Story Ultrasound, Houston, TX May 2011- April 2014
Office Manager
Provided customer service to internal customers
Efficiently stocked product for increased revenue of store
Handled vast amount of money transactions
Trained new employees
Maintained sales floor for more efficient shopping for customers
Data entries and clerical work
Kastle Systems, Houston, TX September 2008-June 2009
Alarmist
Built rapport with internal external customer’s
Accurately entered company documents in various software programs
Followed company policies and procedures when solving customer inquires
Answered incoming customer calls in a timely manner
24 Hour Fitness, Houston, TX May 2007-July 2008
Front Desk Representative
Responsible for occasionally opening and closing the club
Greeted club patrons upon their arrival
Resolved customer complaints within company regulations
Proactively promoted and sold club products
Efficiently handled cash transactions
Education and Training
TEXAS SOUTHERN UNIVERSITY, Houston, TX August 2005- May 2014
Bachelor of Science, B.A.
TYLER JUNIOR COLLEGE, Tyler, TX August2009- December2010
Associate of Arts, A.A.
ELKINS HIGH SCHOOL, Missouri City, TX August2001- May 2005
High School Diploma
References:
Tracie Patton Former Co-worker 615-***-****
Deidra Allen Associate 903-***-****
Errol Wilks Advisor/Director 832-***-****
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