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Customer Service Sales

Lubbock, Texas, United States
August 22, 2018

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Amanda Herrera

**** ***** **.

Lubbock TX, *****


Texas Tech University B.S. University Studies

Graduation date (May2019)


Current online TTU student Majoring in University Studies, with concentrations in Economics, Organizational Leadership and Personal Financial Planning. A highly creative, goal-oriented professional with customer service and some sales support experience, highly organized with the ability to manage multiple projects and meet deadlines. Skills

§ Expert proficiency in Spanish and English language both verbal and written

§ Excellent interpersonal skills on both a professional and personal level

§ Employ use of technology and critical thinking to solve problems and overcome obstacles.

§ Well versed in technical communication and its purpose within the work place, can produce effective technical documents upon demand and in a timely manner.

§ Can manage multiple deadlines and projects simultaneously.

§ Worked in many groups over the course of professional and academic career.

§ Remain organized while working.


Computer Skills Level of Proficiency

Microsoft Excel Advanced

Microsoft Word Advanced

Microsoft Outlook Advanced

Microsoft PowerPoint Advanced

Microsoft Publisher Intermediate

Adobe Acrobat (X or Newer) Intermediate

Peachtree (Sage 50 Accounting) Intermediate

Education and Training

Fall 2018 B.S. University Studies Texas Tech University Lubbock, TX

§ Studies include courses in the economics field of study, as well as basic personal finance and organizational leadership courses.

§ Relevant Courses

o Principles of Economics II (ECO 2302)

o Intermediate Economic Theory (ECO 3312)

o Introduction to Statistics with Application to Business (MATH 2345) o Statistical Methods (MATH 2300)

o Personal Financial Planning

Amanda Herrera

Sales/Call center

Summer 2013,14,15,16 Brooklet Energy Distributors Houston, TX

§ Entered financial data into computer system

§ Managed accounting and finances for company.

§ Provided daily updates to management personnel.

§ Was responsible for managing sales staff within company.

§ Spoke to customers on a regular basis to ensure service satisfaction as well as address any questions or concerns.

§ Provided information to customer relevant to energy deregulation and sale of various energy & communications services.

§ Coordinated new orders and subscriptions for connection to network and energy grid.

§ Substituted for employees and filled needed roles. Cashier Lead

01/2013 – 10/2014 Bath & Body Works Katy, TX

§ Issued receipts, refunds, credits, or change due to customers.

§ Received payment by cash, check, credit cards, vouchers, or automatic debits.

§ Assisted customers by providing information and resolving their complaints.

§ Answered customers' questions and provided information on procedures or policies.

§ Processed merchandise returns and exchanges

§ Supervised others and provided on the job training Babysitter

11/2016 - Present Seeking Sitters Lubbock, TX

§ Caring for children ranging from newborn to teen

§ Maintain a well-organized work space

§ Ensure the individual safety of every child under my care

§ Ensure safety of homeowner personal property

§ Assist children with academics to the best of my ability

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