Customer Service Administrative Assistant

JENNIFER A. BAILEY

** ** *** ******, ********, ID 83642 208-***-****

*****************@*****.***

Administrative Professional with 14 years of experience coordinating projects with multiple objectives daily. Completing instructed tasks on time while prioritizing and completing new incoming tasks. Established cohesive relationships with multiple Executives, other staff members and the families served. Confidentially maintained sensitive information. Learned and implemented regulations of the company. Company Safety Officer instructing CPR and First Aid and OSHA training for the industry.

SKILLS

Excellent communication skills

Positively react to changes

Human Resources

Experience with multicultural and diverse population

CPR and First Aid Certified Trainer

Grant writing experience

Passionate about community involvement

Proficient in Microsoft Word, Excel and Power Point

EXPERIENCE

DIRECTOR, Trailblazers Learning Center

february 2010-may 2018 BOISE, IDAHO

Updated database records and filed monthly reports-both electronically and hard copy

Effectively communicated contractual agreements

Scheduled employee trainings and meet compliance regulations

Operated large center (150 families) with a 85% retention rate

Securing payments and answering phones

Stellar customer service

DIRECTOR, Exceed learning Center

may 2007-February 2010 MERIDIAN, IDAHO

Successfully pioneered the opening of the Childcare center (providing several open houses)

Promoted positive environment through interpersonal and intrapersonal communication

Demonstrated leadership and prompted teamwork

Married the relationship with management, teaching staff and the community

Administered Procare (childcare software database)

EDUCATION

COLLEGE OF SOUTHERN IDAHO twin falls, idaho

Early Childhood Development

EMORY UNIVERSITY atlanta, georgia

Allied Health-Pharmacy Technician Certificate

BOISE STATE UNIVERSITY boise, Idaho

Core classes

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