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Experienced, Coachable Administrative Assistant

Denver, Colorado, 80209, United States
August 22, 2018

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Holly J. Stecher



I am a highly organized, customer-service oriented individual interested in contributing to a company's success. I am motivated to work hard and become a part of something larger than myself. I am committed to treating people the way I would want to be treated, and I am willing to go over and above to assist where needed. Most of my experience is administrative work. However, I am ready to expand my skill-set at all times. WORK EXPERIENCE

Building Department Administrator

The City of Glendale, CO 950 S Birch Street, Glendale, CO 80246 From Sep 2017 to Apr 2018 I tracked fees for and processed all 2017 contract licenses renewals and new applications into 2018; I tracked, processed and created all permits associated with the active contract licenses within 48 business hours from initial submission; I created daily inspection reports for Inspectors/Code Enforcers; I coordinated distribution of field plan reviews to outside Inspectors; I handled all incoming calls and acted as liaison between the Enforcers and the Contractors; I scanned electronic files and created bulk pdf documentation records for the tax audit department; I shared cashier duties; I created a new template for the permit application; I answered questions regarding the building code; I taught myself the Tyler/Incode and Bluebeam software programs. Visitor Services Reservation Specialist & Information Desk Support Colorado State Capitol, State of Colorado 200 E Colfax Avenue, Denver, CO 80203 From Nov 2015 to Sep 2017 I reserved all group reservations for the General Assembly, student groups, organizations and the general public; I maintained all inventory for the Capitol gift desk and all brochure racks as needed and also guided tours upon request; I prioritized tasks in heavy traffic areas and worked remotely from my desktop at other satellite locations; with the assistance of the IT department, I helped troubleshoot technical difficulties with the IPad utilized for transactions and mandatory sign-up for tours. I assisted in the brainstorming of ideas for the roll-out of the new website for the VS division; I created daily schedules and collated packets of information for separate groups touring, based on age and education level. I assisted with coordination of special, "black out" days, which reserved all-day events at the Capitol throughout the year.

Administrative Assistant II

State of Colorado, DMV, Help Desk 1881 S Pierce Street, Lakewood, CO 80214 From Apr 2011 to Nov 2015 As liaison for all Colorado Driver's License office personnel, I remotely fixed records via desktop support for all incoming customers; 70-80 phone calls at times daily, I often referred to the C.R.S. Drives Codes to answer incoming DA phone Q & A and general licensing questions; I coordinated the necessary paperwork associated with how to set the driving record straight; I extended many 1-3 year civilian & military overseas licenses and simply assisted where needed, as governed by the LEAN project in effect from Governor Hickenlooper.

Office Coordinator

Vail Board of REALTORS 275 Main St, Ste G004, Riverwalk Garnet Building, Garden Level, Edwards, CO 81632 From Oct 2009 to Apr 2011 I supported membership and assisted the MLS members by creating through a digital program a template in which to drop monthly pdf's into a program where the stored information could be digitally sent out via CD instead of in a monthly booklet. I assisted the Member Services Director, the MLS & SUPRA Administrator, the Association Executive and VBR members by troubleshooting Ekey and Dkey lockboxes, creating member class RSVP Lists and collecting payment; I set up conference calls and Video classes for the multi-purpose and board rooms; I updated office contact information and utilized shared calendars. I maintained all office machinery and created and maintained a member filing system. EDUCATION

University of Mary Bismarck, ND From May 1993 to May 1998 Area of Study/Major: Bachelor of Science, Business Administration SKILLS

Microsoft Office Proficiency: Proficient

General Email Proficiency: Proficient

Bluebeam Proficiency: Basic Knowledge

Troubleshooting Proficiency: Proficient

Tyler/Incode Proficiency: Proficient

Banner Calendaring Proficiency: Proficient

MS Outlook Proficiency: Proficient

Administrative Assistant Proficiency: Experienced; Proficient Mornings, Afternoons, Evenings, Nights, Weekdays, Weekends, Flexible 40+ work week desired

Google Docs Proficiency: Basic Knowledge


1993 U.S. National A.R.M.Y. Athletic/Academic Scholarship References available upon request.

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