Training Management
Resume:
Yanicka Shepherd
• Mobile: 561-***-**** • ***************@*****.***
SENIOR INSTRUCTIONAL DESIGNER
Senior Instructional Designer with 8 years of in depth experience in training implementation, and organizational change management for large enterprise wide technology projects impacting an organization’s human capital, financial, product lines and business processes. Adept at training courseware development, facilitation, instructional design, and curriculum development defining user requirements, system configuration, business process flow design,.
CORE COMPETENCIES
Organizational Change Management (OCM)
Strategic Planning
Enterprise Resource Management (ERP)
Entrepreneurial Leadership
Business Process Redesign
Business Development
Curriculum Development
Revenue Growth
Instructional Design
Staff Management
Facilitation
Interviewing/Hiring
RELEVANT WORK/PROJECT EXPERIENCE
Company: Eliassen Group Consulting
Role: Training Lead
Duration: February 2017 – August 2018
Solution: Financials, HCM, Business Process, and Soft Skills
Develops Training Needs-Analysis and Training Strategy for each Business Unit and User Group
Meets with stakeholders to define and identify business procedures and establish documentation needs for training
Reviews existing jobs, job-descriptions, competency frameworks, and other relevant details to build a job-based talent development roadmaps
Conducts job-task analysis, functional competency design, and built job-aligned learning pathway including recommendations of sourcing/developing courseware and content solutions
Leads development of instructional design, development, and delivery of multiple e-Learning programs
Lead the ongoing Business Process end user training simulation process as well as the extension of the curriculum to cover the complete vision of the corporate training academy
Manage key stakeholder relationships between Healthcare facilities and deployment (implementation) partners
Redefined training strategy and rollout plan
Assist client with Captivate, Storyline, and User Productivity Kit (UPK) implementation including server and library setup
Develop and facilitate training sessions to cross train End Users on content development and deployment
Provide best practices in a global training environment using end user training technologies
Maintain course/curriculum information within training information system
Provide point of contact for client for service support
Escalate service issues to Manager for resolution
Respond to non-compliance issues pertaining to area of responsibility
Manage LAS requests pertaining to areas of responsibility
Enroll students and maintain course rosters for all scheduled courses
Enter student attendance records into computer database and provide appropriate reports on attendance to supervisor and/or Client
Maintain and record class evaluation information
Perform data entry support as it relates to learning administration as needed
Enter training data into LMS
Ensure client standard operating procedures, processes and service level agreements are maintained
Identify and trouble shoot discrepancies
Company: Xerox Learning
Client Keiser Permanente
Role: Training Manager
Duration: August 2015 – September 2016
Responsible for the development, coordination, implementation and administration of an enterprise-wide system integration training program to ensure the continued alignment of people, processes and systems that support and maintain employee development, performance management and on-boarding.
Served as the Training Developer and Facilitator for ERP Solution using Adobe Captivate content development tool
Served as internal content reviewer for General Ledger and Fixed Assets modules
Managed a team of seven training consultants to develop and deliver an enterprise wide integrated training strategy using Adobe Captivate content development application
Managed a program portfolio of system integrated training projects
Developed a program wide training strategy to provide system navigation and business process training for new and existing end users across North America and Asia’s Sales, Finance, Supply Chain, and Human Capital Management organizations.
Designed and developed training curriculums for online and classroom based learning.
Developed key training deliverables during each phase of the system development lifecycle including Training Strategy, Needs Analysis, Curriculum Plans and Delivery Plans.
Performed an in-depth enterprise wide needs assessment in order to create a standard training model across all impacted business groups.
Coordinated with business leads, managers and front-line supervisors to finalize the structure of the training program, training schedule, and curriculum for the Finance, Supply Chain, and Human Capital Management organizations.
Initiated and developed effective business relationships with key stakeholders and other internal and external organizations.
Worked closely with client business leads and subject matter experts to identify enterprise wide technology training needs and learning objectives
Facilitated business readiness assessment workshops to customize the program wide training curriculum to the specific needs of key team members.
Hired and on-boarded training, change management and communication resources to acclimate them to the team and client environment.
Managed weekly project plans to ensure resource workload and level of effort aligned with program wide objectives.
Worked closely with business leads, acting on behalf of the Program Management Office (PMO), to mitigate risk and provide resolution to training specific issues.
Company: Deloitte Consulting
Client: Multiple
Role: Training Lead
Duration: August 2011 – August 2015
Led client project team to document business processes and prepare the business requirement definition document.
Mapped future process requirements and identified/analyzed gaps.
Defined payment terms and recurring invoice templates.
Managed 3rd party vendor
Worked with client Business Groups to define integration points needed across solution.
Performed analysis, design, development, and implementation of client solution.
Documented application configuration requirements for modules.
Coordinated with business leads, managers and front-line supervisors to finalize the structure of the training program, training schedule, and curriculum for the Finance, Supply Chain, and Human Capital Management organizations.
Initiated and developed effective business relationships with key stakeholders and other internal and external organizations.
Worked closely with client business leads and subject matter experts to identify enterprise wide technology training needs and learning objectives.
Company: IBM February 2010 – July 2011
Client: Department of Defense
Role: Training Team Lead
Duration: February 2010 – July 2011
Responsible for the development, coordination and implementation of a standardized training strategy and rollout plan across the DoD’s 28 defense agencies to ensure the implementation of a compliant business solution with common business processes and data standards.
Developed and facilitated training courses using Captivate content development software
Developed a comprehensive training strategy, delivery implementation plan, and training curriculum for 28 deployed and deploying DoD agencies.
Developed the infrastructure for all defense agency training and development programs and established standardized methods and procedures for delivery, evaluation, measurement and reporting of training.
Performed a needs assessment for each deploying defense agency to create training programs and training best practices.
Provided senior leadership and the Program Management Office (PMO) weekly updates on training risk and issues faced within each deploying agency.
Provided leadership and coaching to training facilitators delivering DoD agency train-the-trainer and end user training sessions
Led and managed the Workforce Preparation Training Team’s content development review and delivery process across all system process areas
Supported the training instance validation process to ensure the accuracy of code migration and transaction validation for each deployed and deploying DoD Agency’s set of books
Managed the development and delivery of end-to-end process flow documentation
Managed change management and communications deliverables to DAI Agency Trainers for the Workforce Prep Training Team
Senior Consultant ~ BearingPoint ~ Atlanta, GA June 2006 – February 2010
Client: BearingPoint: Centers for Disease Control & Prevention
Role: Training Team Lead
Duration: May 2007 – February 2010
Led the Training Team including the delivery and development of all process and system end user training across the client’s Financial Management Office (FMO) and Procurement and Grants Office (PGO).
Developed training documentation and facilitated new user/refresher training across Accounts Payable, Accounts Receivable, Cash Management, Purchasing, General Ledger, Grants, Fixed Assets and Budget Execution modules.
Led and managed the training team’s content development schedule and review process for training modules
Worked closely with SMEs to incorporate the client’s business processes into training materials and create business scenario based training.
Lead and coached training facilitators delivering train-the-trainer and end user training sessions.
Client: BearingPoint: Food & Drug Administration (FDA)
Role: Implementation Team Member
Duration: February 2007 – May 2007
Worked with the client project team to document business processes and prepare the business requirement definition document.
Mapped future process requirements into Oracle 11i Accounts Payable modules and identified/analyzed gaps.
Defined payment terms and recurring invoice templates.
Worked with client Account Receivable, Cash Management, General Ledger, Projects and Fixed Assets groups to define integration points needed across modules.
Performed setup and configuration steps in Oracle 11i Account Payable module.
Documented application configuration requirements for Oracle 11i Account Payable and Purchasing modules.
Activated descriptive flexfields to capture additional information for the client not available in standard Oracle forms.
Client: BearingPoint: State of Florida
Role: Accounts Receivable/Billing Testing Lead
Duration: June 2006 – January 2007
Served as Testing Lead for the People Soft Accounts Receivable and Billing modules.
Responsible for all phases of testing (Unit, System, Integration, UAT) including the development of test plans and test scripts in Quality Center and staging of data.
Assisted in the configuration and modification of customer related tables.
Tracked, managed and reported defects, status and issues related to the execution of test scripts using Quality Center.
Managed and performed regression financials testing and conversion steps to Production.
Prepared end-user documentation and business training for business processes and software.
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Consultant ~ IBM Global Services ~ Atlanta, GA June 2001–August 2002
Defined, analyzed, and documented business, functional and systems processes and requirements.
Created numerous AIM deliverables to capture and identify client's current procedures and future modifications to the application.
Led meetings with business customer experts to obtain functional requirements.
Researched the existing applications processing business practices and documented recommendations for streamlining and improving client operations through the integration of technology and business using dataflow diagrams, and gap analysis between current and future state of each system.
Analyzed and recommended strategies to develop new solutions to interface issues to new system.
Defined interface requirements by analyzing multiple source files, existing Excel models and reports, and software reporting needs.
EDUCATION AND CREDENTIALS
Bachelor of Science, Psychology
Georgia State University, Atlanta, GA
Industry and Sector Knowledge
Private Sector: Healthcare, Telecommunications & Media, Retail
Public Sector: Federal, State, Public Health
Methodologies
Proven Course Delivery Framework, Transformational Change Management, ADDIE Model for Instructional Learning Design
Technical Skills
Articulate Storyline, Lectora, Captivate, User Productivity Kit, Microsoft Office Products: Outlook, Word, Excel, PowerPoint, Visio, SharePoint
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