Yanicka Shepherd

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SENIOR INSTRUCTIONAL DESIGNER

Senior Instructional Designer with 8 years of in depth experience in training implementation, and organizational change management for large enterprise wide technology projects impacting an organization’s human capital, financial, product lines and business processes. Adept at training courseware development, facilitation, instructional design, and curriculum development defining user requirements, system configuration, business process flow design,.

CORE COMPETENCIES

Organizational Change Management (OCM)

Strategic Planning

Enterprise Resource Management (ERP)

Entrepreneurial Leadership

Business Process Redesign

Business Development

Curriculum Development

Revenue Growth

Instructional Design

Staff Management

Facilitation

Interviewing/Hiring

RELEVANT WORK/PROJECT EXPERIENCE

Company: Eliassen Group Consulting

Role: Training Lead

Duration: February 2017 – August 2018

Solution: Financials, HCM, Business Process, and Soft Skills

Develops Training Needs-Analysis and Training Strategy for each Business Unit and User Group

Meets with stakeholders to define and identify business procedures and establish documentation needs for training

Reviews existing jobs, job-descriptions, competency frameworks, and other relevant details to build a job-based talent development roadmaps

Conducts job-task analysis, functional competency design, and built job-aligned learning pathway including recommendations of sourcing/developing courseware and content solutions

Leads development of instructional design, development, and delivery of multiple e-Learning programs

Lead the ongoing Business Process end user training simulation process as well as the extension of the curriculum to cover the complete vision of the corporate training academy

Manage key stakeholder relationships between Healthcare facilities and deployment (implementation) partners

Redefined training strategy and rollout plan

Assist client with Captivate, Storyline, and User Productivity Kit (UPK) implementation including server and library setup

Develop and facilitate training sessions to cross train End Users on content development and deployment

Provide best practices in a global training environment using end user training technologies

Maintain course/curriculum information within training information system

Provide point of contact for client for service support

Escalate service issues to Manager for resolution

Respond to non-compliance issues pertaining to area of responsibility

Manage LAS requests pertaining to areas of responsibility

Enroll students and maintain course rosters for all scheduled courses

Enter student attendance records into computer database and provide appropriate reports on attendance to supervisor and/or Client

Maintain and record class evaluation information

Perform data entry support as it relates to learning administration as needed

Enter training data into LMS

Ensure client standard operating procedures, processes and service level agreements are maintained

Identify and trouble shoot discrepancies

Company: Xerox Learning

Client Keiser Permanente

Role: Training Manager

Duration: August 2015 – September 2016

Responsible for the development, coordination, implementation and administration of an enterprise-wide system integration training program to ensure the continued alignment of people, processes and systems that support and maintain employee development, performance management and on-boarding.

Served as the Training Developer and Facilitator for ERP Solution using Adobe Captivate content development tool

Served as internal content reviewer for General Ledger and Fixed Assets modules

Managed a team of seven training consultants to develop and deliver an enterprise wide integrated training strategy using Adobe Captivate content development application

Managed a program portfolio of system integrated training projects

Developed a program wide training strategy to provide system navigation and business process training for new and existing end users across North America and Asia’s Sales, Finance, Supply Chain, and Human Capital Management organizations.

Designed and developed training curriculums for online and classroom based learning.

Developed key training deliverables during each phase of the system development lifecycle including Training Strategy, Needs Analysis, Curriculum Plans and Delivery Plans.

Performed an in-depth enterprise wide needs assessment in order to create a standard training model across all impacted business groups.

Coordinated with business leads, managers and front-line supervisors to finalize the structure of the training program, training schedule, and curriculum for the Finance, Supply Chain, and Human Capital Management organizations.

Initiated and developed effective business relationships with key stakeholders and other internal and external organizations.

Worked closely with client business leads and subject matter experts to identify enterprise wide technology training needs and learning objectives

Facilitated business readiness assessment workshops to customize the program wide training curriculum to the specific needs of key team members.

Hired and on-boarded training, change management and communication resources to acclimate them to the team and client environment.

Managed weekly project plans to ensure resource workload and level of effort aligned with program wide objectives.

Worked closely with business leads, acting on behalf of the Program Management Office (PMO), to mitigate risk and provide resolution to training specific issues.

Company: Deloitte Consulting

Client: Multiple

Role: Training Lead

Duration: August 2011 – August 2015

Led client project team to document business processes and prepare the business requirement definition document.

Mapped future process requirements and identified/analyzed gaps.

Defined payment terms and recurring invoice templates.

Managed 3rd party vendor

Worked with client Business Groups to define integration points needed across solution.

Performed analysis, design, development, and implementation of client solution.

Documented application configuration requirements for modules.

Coordinated with business leads, managers and front-line supervisors to finalize the structure of the training program, training schedule, and curriculum for the Finance, Supply Chain, and Human Capital Management organizations.

Initiated and developed effective business relationships with key stakeholders and other internal and external organizations.

Worked closely with client business leads and subject matter experts to identify enterprise wide technology training needs and learning objectives.

Company: IBM February 2010 – July 2011

Client: Department of Defense

Role: Training Team Lead

Duration: February 2010 – July 2011

Responsible for the development, coordination and implementation of a standardized training strategy and rollout plan across the DoD’s 28 defense agencies to ensure the implementation of a compliant business solution with common business processes and data standards.

Developed and facilitated training courses using Captivate content development software

Developed a comprehensive training strategy, delivery implementation plan, and training curriculum for 28 deployed and deploying DoD agencies.

Developed the infrastructure for all defense agency training and development programs and established standardized methods and procedures for delivery, evaluation, measurement and reporting of training.

Performed a needs assessment for each deploying defense agency to create training programs and training best practices.

Provided senior leadership and the Program Management Office (PMO) weekly updates on training risk and issues faced within each deploying agency.

Provided leadership and coaching to training facilitators delivering DoD agency train-the-trainer and end user training sessions

Led and managed the Workforce Preparation Training Team’s content development review and delivery process across all system process areas

Supported the training instance validation process to ensure the accuracy of code migration and transaction validation for each deployed and deploying DoD Agency’s set of books

Managed the development and delivery of end-to-end process flow documentation

Managed change management and communications deliverables to DAI Agency Trainers for the Workforce Prep Training Team

Senior Consultant ~ BearingPoint ~ Atlanta, GA June 2006 – February 2010

Client: BearingPoint: Centers for Disease Control & Prevention

Role: Training Team Lead

Duration: May 2007 – February 2010

Led the Training Team including the delivery and development of all process and system end user training across the client’s Financial Management Office (FMO) and Procurement and Grants Office (PGO).

Developed training documentation and facilitated new user/refresher training across Accounts Payable, Accounts Receivable, Cash Management, Purchasing, General Ledger, Grants, Fixed Assets and Budget Execution modules.

Led and managed the training team’s content development schedule and review process for training modules

Worked closely with SMEs to incorporate the client’s business processes into training materials and create business scenario based training.

Lead and coached training facilitators delivering train-the-trainer and end user training sessions.

Client: BearingPoint: Food & Drug Administration (FDA)

Role: Implementation Team Member

Duration: February 2007 – May 2007

Worked with the client project team to document business processes and prepare the business requirement definition document.

Mapped future process requirements into Oracle 11i Accounts Payable modules and identified/analyzed gaps.

Defined payment terms and recurring invoice templates.

Worked with client Account Receivable, Cash Management, General Ledger, Projects and Fixed Assets groups to define integration points needed across modules.

Performed setup and configuration steps in Oracle 11i Account Payable module.

Documented application configuration requirements for Oracle 11i Account Payable and Purchasing modules.

Activated descriptive flexfields to capture additional information for the client not available in standard Oracle forms.

Client: BearingPoint: State of Florida

Role: Accounts Receivable/Billing Testing Lead

Duration: June 2006 – January 2007

Served as Testing Lead for the People Soft Accounts Receivable and Billing modules.

Responsible for all phases of testing (Unit, System, Integration, UAT) including the development of test plans and test scripts in Quality Center and staging of data.

Assisted in the configuration and modification of customer related tables.

Tracked, managed and reported defects, status and issues related to the execution of test scripts using Quality Center.

Managed and performed regression financials testing and conversion steps to Production.

Prepared end-user documentation and business training for business processes and software.

Yanicka Shepherd Page 4 of 4

Consultant ~ IBM Global Services ~ Atlanta, GA June 2001–August 2002

Defined, analyzed, and documented business, functional and systems processes and requirements.

Created numerous AIM deliverables to capture and identify client's current procedures and future modifications to the application.

Led meetings with business customer experts to obtain functional requirements.

Researched the existing applications processing business practices and documented recommendations for streamlining and improving client operations through the integration of technology and business using dataflow diagrams, and gap analysis between current and future state of each system.

Analyzed and recommended strategies to develop new solutions to interface issues to new system.

Defined interface requirements by analyzing multiple source files, existing Excel models and reports, and software reporting needs.

EDUCATION AND CREDENTIALS

Bachelor of Science, Psychology

Georgia State University, Atlanta, GA

Industry and Sector Knowledge

Private Sector: Healthcare, Telecommunications & Media, Retail

Public Sector: Federal, State, Public Health

Methodologies

Proven Course Delivery Framework, Transformational Change Management, ADDIE Model for Instructional Learning Design

Technical Skills

Articulate Storyline, Lectora, Captivate, User Productivity Kit, Microsoft Office Products: Outlook, Word, Excel, PowerPoint, Visio, SharePoint

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