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Manager Training

Location:
Lafayette, Indiana, United States
Posted:
August 22, 2018

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Resume:

BRENDA M. KELLEY

Training Specialist ~ Speaker ~ Consultant

Fair Housing Specialist

P.O. Box 421

Mulberry, IN 46058

765-***-****

ac6rrn@r.postjobfree.com

Independent Consultant & Training Specialist (2011 –Present)

Edward Rose Companies (1983 – 2011)

Apartment Developer and Management Company

Indianapolis, Indiana

2005 – 2011 Fair Housing Specialist & Manager of 900 units in Lafayette, IN

1999 – 2005 Fair Housing Specialist & assist HR with Arbitration Issues

1989 – 1999 Director of Sales and Marketing

1988 – 1989 Resident Manager – Bay Pointe Apartments

1985 – 1988 Assistant Manager – Pheasant Run Apartments

1983 – 1985 Leasing Consultant – Pheasant Run Apartments

Unicare Corporation (1981 – 1983) Eagle Enrollment Solutions (1999 - 2005)

Regional Property Manager and Training Specialist Office Manager – Employee Benefits

Indianapolis, Indiana Lafayette, Indiana

Purdue University (1977 – 1981)

West Lafayette, Indiana Bachelor of Science (BS) Retail Management

Central Catholic H.S.

St. Boniface Elementary

Lafayette, Indiana

For o tment industry and training. Her hands-on experience and track record has enabled her to be

acutely aware of employee training needs on all levels as well as achieve the recognition

as a skilled educator by her peers both within the Edward Rose Companies and industry related associations. Starting with the Edward Rose Companies as a Leasing Consultant, she has held, over a 28-year period, on-site management positions as well as the corporate

level Director of Marketing and Training Coordinator. Her position as Fair Housing Specialist enables her to focus on compliant training that supports both on-site

and corporate office personnel. Since early in her career, Brenda has sought out continuing education programs and conferences in order to remain current on service, sales/marketing, FHA issues and updates, and in turn making necessary revisions to her training modulars.

1989 Establishment of Leasing/Sales Training Program for Leasing Consultants incorporating nondiscriminatory behavior and practices.

1996 Fair Housing chapter added to the Edward Rose Companies Standard Operating

Procedures Manual.

1997 Historical record keeping procedures established tracking employee Fair Housing training sessions.

1998 Introduction of a separate Fair Housing Training Modular that all employees were required to complete, both on-site and corporate level.

Annual Fair Housing updates for all employees were initiated as advised by the

Indiana Fair Housing Task Force in order to be compliant with training guidelines.

Subcontract Agreements were revised to include a Fair Housing compliant acknowledgment.

Reorganization of on-site record keeping was initiated per the guidance of Thom Harris, former Chief of the HUD Fair Housing Investigative Branch for Texas, Oklahoma, New Mexico and Louisiana, and President of Fair Housing Compliance Services of Dallas, Texas. This followed a voluntary onsite testing and audit of

resident files, conducted by Thom Harris, in order to access performance in the event of an actual audit.

2000 The Fair Housing Training Plan for Edward Rose of Indiana was expanded to include four components:

1. Orientation Video, Workbook and Quiz

2. Fair Housing Class for New Employees

3. Monthly Fair Housing Shoptalk Series

4.Annual Voluntary Audits and Retraining Sessions

OTHER PROFESSINAL CERTIFICATES AND BENCHMARKS:

1991Edward Rose of Indiana Leasing Training Manual and implementation of

structured training program for all new onsite office personnel.

1992 Corporate Outreach / Community Relationship Marketing Program implemented as a

corporate office position to oversee onsite efforts.

1996 Indiana Apartment Association (I.A.A.) Seminar Committee Chairperson

1998 Chairman of Indiana Apartment Association (I.A.A.) State Convention and Trade Show

1998 Implementation of I.A.A. “Prodigy Award” winning Marketing Branding Program for

Edward Rose Company – “Dedicated to You”.

2006National Apartment Association (N.A.A) Advanced Instructor Training

Washington, D.C.

2006 Recipient of 110% Employee Award – Edward Rose Company

2007 Property Manager of the Year – Edward Rose Company

2008 I.A.A. Indiana State Property Manger of the Year Nominee

2000 – Present Ongoing updates as mandated through Virginia DPOR and Indiana to maintain

Fair Housing Specialist License

2013 – 2014 Tippecanoe Apartment Association Board Member and Education Committee

Chairperson

2014Dale Carnegie Course Graduate –Leadership Training

2015Dale Carnegie Course – Graduate Assistant Course Instructor

Certified for C.E.C. – Board of Realtors

Certified by Indiana Apartment Association to Instruct Apartment Management Program

(CAM)

Co-Instructed Indiana Apartment Association Certified Maintenance Program (CAMT)

ver two decades, Brenda Kelley has dedicated her professional career to the apar



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