Manager Training
Resume:
BRENDA M. KELLEY
Training Specialist ~ Speaker ~ Consultant
Fair Housing Specialist
P.O. Box 421
Mulberry, IN 46058
***@******.***
Independent Consultant & Training Specialist (2011 –Present)
Edward Rose Companies (1983 – 2011)
Apartment Developer and Management Company
Indianapolis, Indiana
2005 – 2011 Fair Housing Specialist & Manager of 900 units in Lafayette, IN
1999 – 2005 Fair Housing Specialist & assist HR with Arbitration Issues
1989 – 1999 Director of Sales and Marketing
1988 – 1989 Resident Manager – Bay Pointe Apartments
1985 – 1988 Assistant Manager – Pheasant Run Apartments
1983 – 1985 Leasing Consultant – Pheasant Run Apartments
Unicare Corporation (1981 – 1983) Eagle Enrollment Solutions (1999 - 2005)
Regional Property Manager and Training Specialist Office Manager – Employee Benefits
Indianapolis, Indiana Lafayette, Indiana
Purdue University (1977 – 1981)
West Lafayette, Indiana Bachelor of Science (BS) Retail Management
Central Catholic H.S.
St. Boniface Elementary
Lafayette, Indiana
For o tment industry and training. Her hands-on experience and track record has enabled her to be
acutely aware of employee training needs on all levels as well as achieve the recognition
as a skilled educator by her peers both within the Edward Rose Companies and industry related associations. Starting with the Edward Rose Companies as a Leasing Consultant, she has held, over a 28-year period, on-site management positions as well as the corporate
level Director of Marketing and Training Coordinator. Her position as Fair Housing Specialist enables her to focus on compliant training that supports both on-site
and corporate office personnel. Since early in her career, Brenda has sought out continuing education programs and conferences in order to remain current on service, sales/marketing, FHA issues and updates, and in turn making necessary revisions to her training modulars.
1989 Establishment of Leasing/Sales Training Program for Leasing Consultants incorporating nondiscriminatory behavior and practices.
1996 Fair Housing chapter added to the Edward Rose Companies Standard Operating
Procedures Manual.
1997 Historical record keeping procedures established tracking employee Fair Housing training sessions.
1998 Introduction of a separate Fair Housing Training Modular that all employees were required to complete, both on-site and corporate level.
Annual Fair Housing updates for all employees were initiated as advised by the
Indiana Fair Housing Task Force in order to be compliant with training guidelines.
Subcontract Agreements were revised to include a Fair Housing compliant acknowledgment.
Reorganization of on-site record keeping was initiated per the guidance of Thom Harris, former Chief of the HUD Fair Housing Investigative Branch for Texas, Oklahoma, New Mexico and Louisiana, and President of Fair Housing Compliance Services of Dallas, Texas. This followed a voluntary onsite testing and audit of
resident files, conducted by Thom Harris, in order to access performance in the event of an actual audit.
2000 The Fair Housing Training Plan for Edward Rose of Indiana was expanded to include four components:
1. Orientation Video, Workbook and Quiz
2. Fair Housing Class for New Employees
3. Monthly Fair Housing Shoptalk Series
4.Annual Voluntary Audits and Retraining Sessions
OTHER PROFESSINAL CERTIFICATES AND BENCHMARKS:
1991Edward Rose of Indiana Leasing Training Manual and implementation of
structured training program for all new onsite office personnel.
1992 Corporate Outreach / Community Relationship Marketing Program implemented as a
corporate office position to oversee onsite efforts.
1996 Indiana Apartment Association (I.A.A.) Seminar Committee Chairperson
1998 Chairman of Indiana Apartment Association (I.A.A.) State Convention and Trade Show
1998 Implementation of I.A.A. “Prodigy Award” winning Marketing Branding Program for
Edward Rose Company – “Dedicated to You”.
2006National Apartment Association (N.A.A) Advanced Instructor Training
Washington, D.C.
2006 Recipient of 110% Employee Award – Edward Rose Company
2007 Property Manager of the Year – Edward Rose Company
2008 I.A.A. Indiana State Property Manger of the Year Nominee
2000 – Present Ongoing updates as mandated through Virginia DPOR and Indiana to maintain
Fair Housing Specialist License
2013 – 2014 Tippecanoe Apartment Association Board Member and Education Committee
Chairperson
2014Dale Carnegie Course Graduate –Leadership Training
2015Dale Carnegie Course – Graduate Assistant Course Instructor
Certified for C.E.C. – Board of Realtors
Certified by Indiana Apartment Association to Instruct Apartment Management Program
(CAM)
Co-Instructed Indiana Apartment Association Certified Maintenance Program (CAMT)
ver two decades, Brenda Kelley has dedicated her professional career to the apar
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