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Medical Assistant Customer Service

Alexandria, Virginia, United States
August 22, 2018

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Megan Daniel

** ****** **** **************, ******** 22405 - 540-***-****


To further my career in healthcare by utilizing my certification as a Clinical Medical Assistant as well as to promote the health, well-being and health education of patients.


Northern Virginia Community College, Woodbridge, Virginia Clinical Medical Assistant

August 2018

Work Experience:

Receptionist 04/2016 - 08/2018

Baileys Lawn Care - Fredericksburg, VA

• Works with management team to optimize the mixes of: planned and scheduled work

• Develop, maintain and distribute work flow processes to the entire account team, documenting how work is planned, scheduled, and executed

• Always at work on time, follows instruction, responds to management direction and solicits feedback to improve performance

• Work is preformed within the framework of established policies and procedures Special Needs Care 01/2017 - 05/2018

Public Partnership Virginia - Fredericksburg, VA

• Provided personal assistance, medical attention, emotional support, and personal care to two autistic siblings

• Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills

• Assign appropriate chores and praise targeted behaviors to encourage development of self-control, self confidence, and responsibility

• Transported children to schools, social outings, and medical appointments

• Observed children’s behavior for irregularities, take temperature, administer medications as directed, to maintain children’s health

• Supervised and assisted with homework

• Helped prepare and serve nutritionally balanced meals and snacks for children Child Care 01/2017 - 04/2017

Countryside Children’s Daycare - Ruther Glen, VA

• Established and enforced rules for behavior and procedures for maintaining order

• Organized and lead activities designed to promote physical, mental, and social development such as games, arts and crafts, music, storytelling, and field trips

• Taught proper eating habits and personal hygiene

• Prepared materials and classrooms for class activities

• Arranged indoor and outdoor space to facilitate creative play, motor-skill activities, and safety

Customer Service 5/2015 - 09/2017

Alorica - Fredericksburg, Virginia

• Conferred with customers by telephone or in person to provide information about products or services, took or entered orders, canceled accounts, or obtained details of complaints

• Kept records of customers interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

• Determined charges for services requested, collected deposits or payments, or arranged for billing

• Referred unresolved customer grievances to designated departments for further investigation

• Solicited sales of new or additional services or products Server - 04/2013 - 09/2017

Ricks on the River - King George, VA

• Provided excellent customer service to guest

• Followed all relevant health department regulations

• Deliver checks and collect bill payments

• Served food and drink orders


American Heart Association (Expires 07/2020)

Basic Life Support (BSL)

First aid

National Health Career Association (Expires 08/2020) Clinical Medical Assistant


• Knowledge of medical terminology and abbreviations

• Appointment scheduling

• Patient charting

• Point of Care Testing (POC)

• Ability to do vitals, venipuncture, finger sticks, subcutaneous injections, Intradermal injections, and Intramuscular injections, and urinalysis


• Wound care

• Excellent Customer Service

• Billing

• Basic ICD-10 Coding

• Patient Personal Care

• Diagnostic Testing

• Electronic Medical Records

• Medical Administration

• Privacy/HIPAA Regulations

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