Customer Service English Teacher

ROBIN BATEMAN

C: 830-***-**** ***********@*****.***

Objective

Seasoned business professional with refined communication and relationship building skills aspires to leverage leadership traits to assist or lead a team focused on guidelines and details associated with corporate business operations, compliance, customer service, and overall excellence.

Core Strengths

Meticulously detail oriented ~ Sound analytical skills ~ Energetic and personable team member ~ Advanced problem-resolution skills ~ Continuously improves processes ~ Progressive and positive thinker ~ Customer service oriented ~ Committed learner ~ Polished communicator ~ Exceptional organizational skills ~ Proficient computer skills ~ Keenly anticipates and overcomes objections

Experience

Mortgage Loan Originator 05/2017-07/2018

Resolute Bank Dallas, TX

Utilized various forms of technology to conduct in-home presentations to educate and assist customers with their mortgage goals/needs

Manipulated technological tools to create and/or organize documents, input data, and track information.

Collect necessary documentation for application

Complete required application

Calculate and disclose fees associated with loan

Follow up with customers through the application process

Collaborate with internal processing and underwriting teams to ensure smooth underwriting

Coordinate timely loan closings

Track customers, products, and paperwork to assist with client satisfaction and to expedite loan processing

Understand available VA and FHA refinance products

Learn industry's best practices and guidelines through personal and professional training

Secondary English Teacher - Debate Coach 08/2015-06/2017

Aledo ISD Aledo, TX

Created and delivered pre-assessments to gauge learning gaps and determine instructional direction

Developed and delivered post-assessments to measure learning and the effectiveness of the presentation and/or training methods

Analyzed data and adjusted instruction as needed to optimize performance on various assessments

Utilized various technology tools to enhance engagement and strengthen overall learning

Manipulated technological tools to create and/or organize documents, input data, and track information.

Designed and facilitated units to challenge and grow learners while supporting those with special considerations

Created the scope and sequence for instructional units

Collaborated with team members to improve instructional designs and alignment

Trained employees and student teachers

Attended various professional development trainings to enhance instructional styles, methods, and strategies

Communicated with various stakeholders regarding performance and attendance of learners

Participated on various committees commissioned with project planning tasks both at the local and district levels

Developed and presented informative/learning workshops for coworkers and team members

Fostered healthy relationships with community members

Coached debate, including Regional and State Qualifiers

Secondary English Teacher – Lead Teacher 08/2009-06/2015

New Braunfels ISD New Braunfels, TX

Partnered with university instructors to evaluate and mentor student teachers

Created and delivered pre-assessments to gauge learning gaps and determine instructional direction

Developed and delivered post-assessments to measure learning and the effectiveness of the presentation and/or training methods

Analyzed data and adjusted instruction as needed to optimize performance on various assessments

Utilized various technology tools to enhance engagement and strengthen overall learning

Manipulated technological tools to create and/or organize documents, input data, and track information.

Designed and facilitated learning units to challenge and grow learners while supporting those with special considerations

Created the scope and sequence for yearly instructional units

Collaborated with team members to improve instructional designs and alignment

Trained employees and student teachers

Attended various professional development trainings to enhance instructional styles, methods, and strategies

Communicated with various stakeholders regarding performance and attendance of learners

Participated on various committees commissioned with project planning tasks both at the local and district levels

Developed and presented informative/learning workshops for coworkers and team members

Fostered healthy relationships with community members

Education and Training

Bachelor of Arts English

Tarleton State University Stephenville, TX

Summer Institutes: English Advanced Placement

Texas Christian University Fort Worth, TX

Trainer of Trainers: Baldrige Method of Continuous Improvement

Weatherford ISD Weatherford, TX

Laying the Foundations: Curriculum Vertical Alignment

Weatherford ISD Weatherford, TX

Achievements and Acknowledgements

Selected as district trainer for Continuous Improvement using the Baldrige Method of Education (2002)

English Department Chair (2002)

Chosen as grade level team leader (2010)

Texas School Teacher Association - Campus representative (2010)

Recognized by TEA as a Gold Performance Acknowledgement Campus (2014)

Awarded local honors for achieving highest STAAR/EOC pass rate, highest percentage of commended scores, highest pass rate for the economically disadvantaged population, and largest percentage of overall progress (2015)

Recognized by district administrators for having the highest STAAR scores (2015)

Nominated as teacher of the year (2015)

Volunteered for the Aledo Teacher Leadership Cohort - Bearcat Nation 101 Marketing Team Leader

(2016-2017)

Awarded educational grant for NEWSELA (2017)

Chosen as mentor teacher by campus principal for student-teacher intern from Texas Christian University (2017)

Acknowledged nationally as having 100% loan closure rate (2018)

Recognized as having most complete loan packages in the nation (2018)

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