Customer Service Account Executive

JEANINE CARUSO

**** ** ***** ******, *******, FL 33323 954-***-**** ********@*****.***

ACCOUNT EXECUTIVE CUSTOMER SERVICE MARKETING

TECHNOLOGY OFFICE ADMINISTRATION

Disciplined, hard-working, and motivated office administrative professional with 9+ years in marketing management. Expertise and comprehensive knowledge in multi-faceted areas of sales, marketing, customer service, and business practices. Dedicated self-starter with superior technical, verbal and written communication skills. Proven ability to bring the benefits of strong problem solving with emphasis on solid work ethic, confidentiality and adaptability in any fast-paced and challenging environment.

CORE SKILLS AND KNOWLEDGE

Project Management Quality Assurance Ethics & Conflict Resolution Policies & Procedures Relationship Building Employee Relations Correspondence & Reports Business Calendars & Meeting Management Office Equipment

TECHNICAL PROFICIENCIES:

Microsoft Office Suite (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, Microsoft Outlook) Document Management Agency Expert Office at Hand Crystal Reports Gmail GoToMeeting WordPerfect Backup Software Packages (BackupExec, I-Backup, I-Drive, Microsoft Backup) Antivirus Software (Trend Micro, McAfee, Symantec, Windows Defender) IP Office Phone Management and Programing Avaya Microsoft Server 2000-2008 Linux Server SQL Server 2000 with Transact-SQL SQL Server 2000 Administration Lotus Notes Administration Dreamweaver FrontPage Beginning HTML Website Design

PROFESSIONAL EXPERIENCE

Lawrence D. Share Company, Professional Casualty Corporation

May 2002-Present

Marketing Management, Customer Service, Account Executive & Systems Administration

During tenure with company based on strong performance and team leadership was promoted into multiple roles. Execute cross marketing through both companies resulting in increased sales in all departments. Receive referrals from current clients based on exceptional service “going above and beyond” expectations. Implemented and managed the conversion to paperless office systems resulting in significant savings on operational supplies.

Marketing Management: Handle new business sales and marketing for professional liability department. Negotiate contracts with brokers/carriers to increase market availability for our clients. Create marketing presentations for proposals, generate sales letters and emails for current and new clients, process monthly emails to current clients, research industry news for website, and maintain website.

Account Executive: Uphold 2-20 General Lines License to transact insurance policies for new and renewal accounts, including policy reviews and billing for a book of business 300+ medical professionals with over $4,000,000 in premium. Perform all administrative duties as needed, enter and balance carrier commissions, and serve as back-up for colleagues in all departments.

System Administrator: Train new and current employees. Perform all administration needs and updates for 3 servers, including Windows 2000 and Windows 2008. Install patches, upgrade hardware/software, and set-up workstations. Troubleshoot and maintain Access database. Create user and email accounts on Gmail Apps and Linux server. Program Office at Hand and IP Office voicemail system, maintain all office equipment and printers, and supervise offsite backups and onsite backups.

EDUCATION

Business Administration Broward Community College

Legal Secretary & Computer Science Penn Foster Online College

Software and Hardware courses – New Horizons Learning Center

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