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Business Analyst/Quality Analyst

Toronto, Ontario, Canada
August 22, 2018

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Cristian Bildea

** ******* *******, *******, *** 1L6

Tel: 647-***-****


OBJECTIVE: An experienced Business Analyst with knowledge, skills and the right attitude interested to join an organization where I can leverage my skills and expertise. I look forward to having the opportunity to help your organization meet their business goals.


Over 10 years’ Business Analysis and Process Improvements experience for banks and retail

Business Analyst Certificate - University of Toronto, 2017

oFoundation in Business Analysis

oBusiness Analysis Tools and Techniques

oLeadership in Business Analysis

Certified Scrum Master - Scrum Alliance, Toronto, 2017

Solid data analysis and data mapping skills – Expertise in: Fenergo 7.5, Jira, SQL, MS excel, MS Visio and SAP Sales-Retail, SAP Logistics, SAP Forecasting and Replenishment (F&R), SAP Mobile, Lotus Notes, GS4, LAS and Sibcor V2

Proven experience in creating test cases and test scenarios

Efficient communication skills in engaging business stakeholders, Project Sponsors, Subject Matter Experts, Project Managers and business users

Performed analysis, imported, exported and manipulated large data sets using SQL

Proven ability to prioritize, work with limited direction and make decisions within scope of accountability

Strong work ethic, able to multi-task in a dynamic environment and a team player

Proven experience in writing Business Requirement Documents (BRD), Functional Requirements, Non Functional Requirements and Context Diagrams

Proven experience to conduct Gap Analysis of business processes and recommend process improvements

Proficient in the techniques of Elicitation, Requirement Analysis, Requirement Lifecycle Management (RLCM) and Document Analysis

Proven experience in using strategic analysis tools: MOSCOW, RACI, Organizational Modelling

Proven experience in evaluating existing internal processes through root cause investigations and recommending enhancement opportunities

Planned, designed, and managed the execution of initiatives that promoted operational efficiencies and process improvements

Conducted risk assessment initiatives and worked with cross functional team members and management to develop mitigating plans


Scotiabank: June 2017 – May 2018

Business Analyst/Quality Analyst, Global Wholesale & Risk Technology (GWRT),

Client Onboarding, head-office, Contractor


Description: Upgrade Fenergo to version 7.5 to address KYC, Regulatory (MIFID, etc.), AML, FDIM and performance needs

Work closely with the Project Manager and BA Lead to review Fenergo's Product Backlog Items (‘PBIs’ – business requirements), supporting artifacts (Data dictionary, GUI, mock-up, mappings, external references, workflow dictionary, rules catalogue) and actively contributing to their improvements

Create and implement Test Plans, Iterations and Regression Testing Plans

Develop test scenarios and test cases corresponding to each PBI

Install, configure and test Fenergo Data Integration Manager (FDIM) to load predefined data for Static Legal Entity Data, Customer Risk Assessment and Additional Jurisdictional Risk Data

Perform manual testing in multiple environments such as: IST (Integrated System Testing), Sandbox and UAT (User Acceptance Testing)

Perform smoke testing, functional testing and performance testing

Develop and perform regression testing scripts

Open tickets in JIRA for identified bugs/ issues. Retested and closed tickets in JIRA for fixed issues

Regress new releases or builds after every release deployment

Build the issues/ bugs from Weekly Test Exit Report as fixed and retested P1, P2 and performed regression testing

Perform BRE (Business Rules Engine) testing to ensure the system correctly triggers tax classification, or other Regulatory workflows: CanDer, Dodd Frank, MAS, HKMA, Mexico, MIFID

Produce daily reports for the BA Lead and Project Manager on daily progress

Constant collaboration with the Development teams

Kaufland STC - Schwarz Group: 2010 - 2016

Business Process Improvement Analyst, head-office 2013 - 2016

Project: Auto Dispo - Automated SAP Stock Orders (duration: 2 years)

Description: Replaced manual ordering of stock through GS4 system with automated ordering processes using SAP system

Assured purpose of project is clearly understood by all departments involved: IT, Logistics, Controlling, Sales, and Purchasing

Created test scenarios and test cases to test sales data from POS/ SAP Mobile to SAP Sales and to SAP Logistics

Created business process diagrams for SAP Order Management from order creation to order processing and order completion

Created use case diagrams and process flows using MS-Visio tool

Applied RACI methodology to describe roles and responsibilities for multiple project team members

Created test scenarios from POS data into Order Management to assure SAP has updated records in real time

Created test scenarios if orders can be adjusted manually after automated order was generated and to assure the changed order is visible in SAP Logistics

Analysed testing results and presented it to business users for sign-off

Used Focus Groups and Mind Mapping to elicitation business requirements

Created and managed stakeholders list map, face to face interviews and focus groups

Gathered business process requirements and translated it into the Business Requirement Document (BRD)

Performed and documented Gap Analysis to identify deltas between exiting processes and proposed processes

Communicated regularly with business stakeholders and Project Managers for status reports, deliverables and presentations

Supported the development of cost-benefit analysis for process improvements

Conducted risk assessments and worked with cross functional team members and management to develop mitigating plans

Project: EPS V2 and POS V4 (duration: 1 year)

Description: Implementation of electronic labelling system EPS V2 and upgrade Point of Sale (POS) System from Version 3 to Version 4

Requirements gathering and analysis working with various stakeholders from Sales Department, IT and Purchasing

Ensured that system requirements meet business needs and that the new systems and new features can be fully integrated

Created test cases models to assure that all information for labels is transmitted accurately from SAP to EPS and electronical devices (labels tablets)

Attended workshops alongside Finance Department, Sales Department, IT Department to gather requirements for the upgrade from a single banking card payment method (V3) to two card payment method (V4 - one banking card and one food company card)

Developed test scenarios for reports generated through POS into Cashier Treasury

Partnered with Controlling Department to assure the V4 implementation is compliant with the Romanian regulations for card payments

Performed post-implementation reviews to assess the performance of new processes to support continuous improvement

Business New Stores Analyst, head-office 2010 – 2013

Project: Kaufland Expansion (duration: 3 years)

Description: New stores opening growth strategy across Romania

Worked closely with Master Data team to assure regular functional test cycles for all SAP modules implemented in Kaufland Romania (Sales-Retail, SAP Logistics, SAP F&R)

Created test scenarios and test cases for functional testing of POS (Point of Sale) system

Provided analysis of data, ensuring integrity and data continuity between POS and SAP Sales – Retail and EPS V1 (labelling system)

Wrote queries using Structured Query Language (SQL) to manipulate the data from database

Database management mining specific data from SQL information and working closely with area managers to create reports about the listed products, sales results, inventory results and purchase order management

Created test scenarios and test cases for each EAN code and the Purchase Orders system (GS4) to assure sync with SAP Logistics

Gathered and documented business requirements from various stakeholders: Sales team, Purchasing team, Logistics team and IT team

Organized and managed regular workshops, including face to face interviews with business stakeholders, to capture and document requirements

Provided accurate, timely statistical information to Sales Managers, Regional Manager and Country Office

Developed a detailed understanding of organizational modelling for gathering business requirements

Worked with Project Managers and project teams to help plan and deliver the prioritised requirements

Worked closely with key business stakeholders to identify and manage real and potential risks that impacts the opening of the stores

Developed and maintained relationships with business stakeholders

Commercial Romanian Bank (BCR) 2006 - 2009

Business Analyst, head-office

Project: DFR form implementation in LAS and Sibcor V2 (duration: 1 year)

Description: Implementation of Romanian regulatory changes for Declaration of Fiscal Residence (DFR)

Facilitated workshops with business stakeholders (SMEs and managers, Compliance, end users from Credit Department and Legal) to elicitation and document Functional and Non-Functional requirements producing a Business Requirement Document (BRD)

Worked closely with IT Department and Credit Department to test scenarios in LAS and Sibcor V2 systems

Created use cases diagrams using MS-Visio tool

Created requirements traceability matrix for tracking delivery and requirements of the course of the project lifecycle

Created detailed business requirements for future state of branch reporting using MOSCOW analysis to prioritise requirements

Assessed, documented and validated current state processes to deliver effective solutions

Partnered with Legal Department to perform risk analysis to assure compliance with European Union legislation

Performed reviews with SMEs to evaluate content of the work product (remove defects, verify conformance, measure quality, establish consensus between stakeholders)

Project: Upgrade from Sibcor V1 to Sibcor V2 (duration: 2 years)

Description: Upgrade Sibcor banking system from Version 1 to Version 2 to add new fields and improve system efficiency

Worked with project team and business stakeholders to identify the business requirements

Communicated regularly with stakeholders and Project Manager on status reports, deliverables and presentations

Ensured requirements are prioritised and support business goals, standards and the Romanian legislation

Applied RACI methodology to describe roles and responsibilities for multiple project team members

Worked closely with IT Department, Front Office and Credit Department to perform test cases and test scenarios in Sibcor V2 system

Facilitated workshops with business users (SMEs and managers, Credit Department, Product Development, IT, Risk, and Front Office) to elicitation and document Functional and Non Functional requirements producing a Business Requirement Document (BRD)




Bachelor’s Degree – Business Management – University of Economics Sciences, Romania (Cluj), 2003,

The Fundamentals of Project Management – ACCESS Employment, Toronto, 2017

Business Analyst – University of Toronto – 2017

Certified Scrum Master – Scrum Alliance, Toronto, 2017

Language for Workplace Connections – ACCESS Employment, Toronto, 2016

Accountancy Certificate – 1998, Economics College Sebes

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