Customer Service Security

Thomas Daniel Edwards “DAN”

*** ******* ***** ***** *********, GA 30252 706-***-**** ***************@*****.***

ASSOCIATES DEGREE: BUSINESS ADMINISTRATION- 1980 GAINESVILLE COLLEGE- GAINESVILLE, GA

ACCOMPLISHMENTS

SUMMIT RACING EQUIPMENT

Two (2) time Diamond Award Winner and Two (2) time Employee of the Month Winner

Honored for excellent customer service

ATHENS REGIONAL MEDICAL CENTER

Patriot Relations Awards

Honored multiple times for customer service and heroic acts

BELK DEPARTMENT STORE

Commended for Customer Service and for working as team player by local Judges and law enforcement

Recognized for implementing safety related programs and shrinkage control programs

EXPERIENCE

DELAWARE NORTH SPORTS SERVICE – SUNTRUST PARK 2/2018 – PRESENT

Concession Supervisor – Liason between concession, stockroom and warehouse areas.

SUMMIT RACING EQUIPMENT 770-***-**** MCDONOUGH, GA 01/2015-09/2017

Document all customer inquiries and comments thoroughly and quickly

Place special merchandise orders for customers and search electronically for correct parts

Assist customers with parts and diagnostic problems by asking appropriate questions

Handle customer service issues and improve individual and team performance

ATHENS REGIONAL MEDICAL CENTER – 706-***-**** ATHENS, GA 02/2006 -12/2014

Monitored and authorized entrances and departure of vehicles. cargo truck, employees and visitors

Monitored 400+ hospital rooms to detect, prevent signs of potential threats and ensure safety of patient, visitors and staff

Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences

Worked professionally with local law enforcement to ensure the security of the hospital at all times

BELK DEPARTMENT STORE 770-***-**** GAINESVILLE, GA 4/1984 -2/2006

As a Loss Prevention Manage I led a team of Loss Prevention officers in monitoring a high volume of mall traffic during peak hours and days

Detained and interviewed shoplifters and dishonest employees resulting in a higher rate of cash and merchandise recovery which resulted in acceptable shrinkage figures

Drafted security operating procedures and training material for the Human Resource Department

Conducted security audits per month to identify potential problems related to physical security, staff safety and asset protection.

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