SUSAN MORAN

Boca Raton,

Email: ac6rp4@r.postjobfree.com

EXECUTIVE SUMMARY

IT Management experience, with proven abilities to establish, implement and enforce practices to ensure the highest degree of software quality and support. Continuously provides leadership and conducts technical/business due diligence efforts to help manage costs and exposure. Actively works with business partners, managers, business analysts, and application developers to ensure adequate and proactive involvement of developers and other team members on projects and production support work. Delivers project results and value to the business and its clients. Actively demonstrates knowledge and participates in of all phases of the software development life cycle aligning with the quality assurance plan and various techniques to create a high value quality product.

CORE COMPETENCIES

Quality Assurance practices

Business Knowledge

Technical Writing

Project and Application Development Management

Software Life Cycle Management

Requirements Identification

System/Application Design

Technology Development

Team Leadership and Development

Client Relations

RECENT EMPLOYMENT EXPERIENCE

OFFICE DEPOT, INC, Delray Beach, FL 1995-2009

Office Depot, Inc, supplies a range of office product, services and operates over 1,000 retail stores in North America.

IT Positions

Fifteen years experience gained at Office Depot, Inc., advanced through the ranks, starting in the technical development area, and ascending into management positions within the IT department.

Application Development, Sr. Manager 2005 – 2009

Managed retail store and warehouse inventory software applications, which maintained over a billion dollar Inventory level.

Merged the retail and warehouse inventory application development teams into one team, cross trained and developed team members skills and expanded their knowledge.

Designed and Implemented controls, and alerts to reduce inventory shrink levels into an acceptable range.

Responsible for physical inventory applications and inventory transaction applications across the company’s North America operations through all of the software life cycle phases and support functions.

Application Development, Sr. Manager 2003 – 2005

Managed 5 development teams simultaneously, in the retail store systems IT development area.

Managed the POS team and related applications. Participated in multiple POS releases and standard maintenance. Converted retail stores from SNA to IP. Participated in solutions to provide the level of security to meet SOX compliance regulations in regards to downloading data to other environments.

Managed Credit Authorization team and related applications. Separated authorization functions (Debit/Credit etc.) and moved functions to separate regions for a more streamlined approach, which limits impact when issues arise and allows easier DR. Created backup regions for auto cut over when sites experience problems. Converted vendors from SNA to IP. Included more customer information on transactions allowing for safer and easier authorization and resulting in reduced vendor costs. Implemented changes for VISA Track II data compliance.

Managed the Retail Store Quality Assurance team. Responsible for testing releases for POS, Sign Station and Store Workstations and Servers. Set controls and managed numerous dependencies and priorities simultaneously. Provided team with the resources, controls and support to effectively and efficiently request testing resources and set testing scopes.

Managed the Retail Store Inventory team and related Retail Store physical inventory and inventory transaction applications across North America through all of the software life cycle phases. Implemented SLA infraction tracking and resolution process, resulting in SLA infractions for the team to fall way below the company level and significantly reduced the amount of after hours support.

Managed the Retail Store Work station and Server team and related equipment. Stabilized and redeployed RF guns with new client software and updated configurations. Managed Retail Store desktop and sever releases.

Application Development, . Manager 2001 – 2003

Managed the Reference Application Development team. Responsible for the applications to create and maintain core information data, i.e. Location setup, SKU setup, etc. and interfaces of information to other areas within the company.

Senior Application Developer 1995 – 2001

Worked as a contract programmer for a year before converting to a full time employee. Responsible for the software life cycle phases, and support of the P.O. Cost, List Price and Retail Price systems. Included in this area were the Customer Catalog and Competitive Shop applications.

PREVIOUS EMPLOYMENT EXPERIENCE

SONY MUSIC, CANADA

Contract Programmer/Analyst

REVLON CANADA LTD

Contract Programmer/Analyst

IBM CANADA LTD

Quality Assurance Analyst

IBM BUSINESS PARTNERS - INSIGHT BUSINESS CONSULTANTS AND COLUMBUS COMPUTER BUSINESS SYSTEMS

Team Leader/Project Manager

EDUCATION AND PROFESSIONAL DEVELOPMENT

1996 - Canadian Education evaluation from the Chairman of the Department of Computer

Information Systems, University Of Miami. In terms of a degree issued by an accredited

American College or University finds that my education surpasses that required of the

University Of Miami computer systems majors in the Bachelor of Business Administration

Degree Program.

Production and Inventory Management Certification (CPIM)

Dbase, 4GL Oracle/SQL, Java, C +, HTML

Business Administration Diploma, Computer Systems Major

Loyalist College of Applied Arts and Technology, Belleville, ON, Canada

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